SKU: 33774174894

Providing Feedback to Underperforming Individuals

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Description

Providing Feedback to Underperforming IndividualsCOURSE OVERVIEW: Welcome to the course, Providing Feedback to Underperforming Individuals. This program is designed to equip you with the skills and techniques necessary to deliver effective feedback that enhances performance and fosters professional development, even in challenging situations. We begin with an introduction to feedback, discussing its importance in the workplace. Effective feedback is crucial for performance improvement and

COURSE OVERVIEW:

Welcome to the course, Providing Feedback to Underperforming Individuals. This program is designed to equip you with the skills and techniques necessary to deliver effective feedback that enhances performance and fosters professional development, even in challenging situations.

We begin with an introduction to feedback, discussing its importance in the workplace. Effective feedback is crucial for performance improvement and professional growth. You will gain insights into the impact of feedback on individual development and explore various feedback models that provide structured approaches for delivering constructive feedback.

Understanding underperformance is the next critical step. This section covers common causes of underperformance, how to identify signs and symptoms, and the importance of distinguishing between skill and will issues to address the root causes effectively.

Preparing for the feedback session is essential for success. You will learn how to gather relevant information, set clear objectives, and create a conducive environment that fosters open communication and receptivity to feedback.

Structuring your feedback involves using established models to ensure clarity and effectiveness. This section covers the Feedback Sandwich Method, the SBI (Situation-Behaviour-Impact) Model, the GROW (Goal-Reality-Options-Will) Model, and the RADAR (Recognise-Assess-Discuss-Agree-Review) Model, providing you with various frameworks to structure your feedback.

Delivering constructive feedback requires maintaining a positive tone, being specific and clear, and using evidence-based examples. You will explore techniques to ensure your feedback is both constructive and actionable, fostering a positive outcome.

Addressing emotional reactions is crucial for maintaining a productive feedback session. Learn to recognise common emotional responses, manage emotions effectively, and ensure a supportive atmosphere that encourages open dialogue and resolution.

Active listening skills are vital for effective feedback. This section covers the importance of active listening, techniques for effective listening, and how to use reflective and empathic responses to ensure the feedback recipient feels heard and understood.

Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound) is essential for driving improvement. You will learn to collaborate on goal setting, monitor progress, adjust goals as needed, and see practical examples in action.

Creating an action plan involves identifying key areas for improvement, developing step-by-step plans, and assigning responsibilities and timelines. This ensures that the feedback leads to tangible actions and improvements.

Providing ongoing support and follow-up is critical for sustained improvement. You will learn the importance of regular check-ins, offering resources and training, and celebrating small wins and progress to maintain motivation and commitment.

Dealing with resistance is a common challenge in feedback sessions. This section covers understanding reasons for resistance, strategies to overcome it, and building trust and rapport to facilitate acceptance and cooperation.

Legal and ethical considerations are paramount in feedback processes. You will explore maintaining confidentiality, adhering to workplace policies and laws, and ensuring that feedback is fair and unbiased to uphold ethical standards.

Feedback in a diverse workplace requires cultural sensitivity and awareness. Learn to adapt feedback to different personalities, promote inclusivity and equity, and ensure that your feedback respects and values diversity.

Evaluating the feedback process involves gathering feedback on your feedback, continuously improving your feedback skills, and measuring the impact on performance. This ensures that your feedback methods are effective and contribute to ongoing professional development.

By the end of this course, you will be equipped with the knowledge and skills to provide effective, constructive feedback to underperforming or difficult individuals, fostering a culture of continuous improvement and professional growth in your workplace.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

1. Introduction to Feedback

  • Importance of Effective Feedback
  • Impact on Performance and Development
  • Overview of Feedback Models

2. Understanding Underperformance

  • Common Causes of Underperformance
  • Identifying Signs and Symptoms
  • Differentiating Between Skill and Will Issues

3. Preparing for the Feedback Session

  • Gathering Relevant Information
  • Setting Clear Objectives
  • Creating a Conducive Environment

4. Structuring Your Feedback

  • The Feedback Sandwich Method
  • The SBI (Situation-Behaviour-Impact) Model
  • The GROW Model (Goal-Reality-Options-Will)
  • The RADAR Model (Recognise-Assess-Discuss-Agree-Review)

5. Delivering Constructive Feedback

  • Maintaining a Positive Tone
  • Being Specific and Clear
  • Using Evidence-Based Examples

6. Addressing Emotional Reactions

  • Recognising Common Emotional Responses
  • Techniques for Managing Emotions
  • Ensuring a Supportive Atmosphere

7. Active Listening Skills

  • Importance of Active Listening
  • Techniques for Effective Listening
  • Reflective and Empathic Responses
  • Examples in Action

8. Setting SMART Goals

  • Specific, Measurable, Achievable, Relevant, Time-Bound
  • Collaborating on Goal Setting
  • Monitoring Progress and Adjusting Goals
  • Examples in Action

9. Creating an Action Plan

  • Identifying Key Areas for Improvement
  • Developing Step-by-Step Plans
  • Assigning Responsibilities and Timelines

10. Providing Ongoing Support and Follow-Up

  • Regular Check-Ins and Updates
  • Offering Resources and Training
  • Celebrating Small Wins and Progress

11. Dealing with Resistance

  • Understanding Reasons for Resistance
  • Strategies to Overcome Resistance
  • Building Trust and Rapport

12. Legal and Ethical Considerations

  • Maintaining Confidentiality
  • Adhering to Workplace Policies and Laws
  • Ensuring Fair and Unbiased Feedback

13. Feedback in a Diverse Workplace

  • Cultural Sensitivity and Awareness
  • Adapting Feedback to Different Personalities
  • Promoting Inclusivity and Equity

14. Evaluating the Feedback Process

  • Gathering Feedback on Your Feedback
  • Continuous Improvement in Feedback Skills
  • Measuring the Impact on Performance 

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

Shipping Notes
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Exchange/Return Notes
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  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
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SKU: 33774174894

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Pink, PA-S
New York, US
★★★★★ 5
surprised me
I absolutely love this shoulder bag! The quality really surprised me and in a good way. The faux leather has such a smooth, polished look and feels soft but still very durable. It honestly gives that high-end vibe without the expensive price tag. The size is perfect for everyday use. It’s roomy enough to fit all my essentials like my phone, wallet, keys, and even some extra items like makeup, but it doesn’t feel bulky or oversized. I also really appreciate the inner pockets because they help keep everything organized instead of just throwing everything into one big space. Another thing I love is how practical it is. The material is water-resistant, which is a huge plus and if anything spills or it gets a little wet, it’s super easy to just wipe clean. It still looks brand new after using it regularly. The design is simple but very stylish, which makes it easy to pair with almost any outfit. I’ve worn it casually, out running errands, and even with more dressed-up looks, and it always works. It’s definitely one of those go-to bags you can grab every day. This bag is a great mix of style, functionality, and durability. I’m really impressed with it and would definitely recommend it if you’re looking for a cute, everyday handbag!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 24, 2026
A
Amber D
Dallas, US
★★★★★ 5
Perfect Everyday Bag That Goes with Everything
This purse is everything! I love the size, the material, and the fact that it has the perfect amount of compartments to keep everything organized without feeling bulky. It’s officially become my everyday bag. The strap is the perfect length and feels really sturdy. It’s cute enough for casual days but also works for going out to dinner, which I love. I’m always looking for something versatile since I don’t like switching bags all the time, and this one checks all the boxes. The zipper is smooth and feels durable, not flimsy at all. Overall, it feels well made, looks great, and holds up to daily use. Definitely a great find!
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Reviewed in the United States on March 27, 2026
K
Verified Purchase
Kristi M
Dallas, US
★★★★★ 5
LOVE this bag so much!!!
Color: White, Color: White
My favorite purse purchase on amazon!! So pretty and worth every penny I spent on it!! LOVE this purse so much. Pure white which is so hard to find. I love the long strap and short gold strap option. I did add another strap for fun in the picture that I also bought on Amazon but love this so much. The leather is soft too! Very versatile bag for summer and spring!!
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Reviewed in the United States on August 24, 2025
S
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Sunshine Girl
Draper, US
★★★★★ 5
Versatile, Elegant, Looks Expensive
Color: Black, Color: Black
I purchased this purse in black and tan, and love them the both. The tan is a true tan (my pic makes it look whiter/lighter); the black is a rich, deep black. The gold hardware is a gilded gold, not brassy gold and looks expensive. I added purse extenders (gold balls on the tan and black hearts on the black) that I purchased separately on Amazon to personalize the look, and am even more in love. The purses themselves are high quality pebbled leather, lined with a deep zippered side pocket on the inside. The zippers zip smoothly and easily. The hardware clasps of the crossbody chain seem sturdy and can be removed or altered easily, allowing for a variety of styles and looks. The crossbody chain lays flat and doesn’t tangle snag, kink, or pinch when worn. I am pleasantly surprised with the overall quality given the incredible price. I highly recommend this purse for its elegance, versatility, and quality.
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Reviewed in the United States on April 27, 2024
B
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bugvet
Draper, US
★★★★★ 5
Real leather!
Color: Black
There is nothing more disappointing than grabbing a favorite (vegan leather/pleather/vinyl/man-made exterior) purse out of the closet only to find that it has started to peel and disintegrate. No more!! From now on, I'm only buying leather, and this purse is real leather! Beautiful dand large enough for cell phone, comb, lipstick, glasses, and credit cards/cash, with a design that can transition from daytime to night. This purse is a winner!
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Reviewed in the United States on April 23, 2025

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