SKU: 78849364857

Effective Performance Management

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Description

Effective Performance ManagementCOURSE OVERVIEW: Welcome to the Effective Performance Management course. This program will equip you with the frameworks, leadership practices, communication techniques, and coaching strategies required to improve individual and team performance. You will explore the purpose and benefits of performance management, how to set goals that motivate, how to diagnose performance problems, how to provide constructive feedback, and how to develop people

COURSE OVERVIEW:

Welcome to the Effective Performance Management course. This program will equip you with the frameworks, leadership practices, communication techniques, and coaching strategies required to improve individual and team performance. You will explore the purpose and benefits of performance management, how to set goals that motivate, how to diagnose performance problems, how to provide constructive feedback, and how to develop people through structured coaching models. This course also examines how to create high-performing teams supported by clear standards, accountability, and continuous development.

This course begins by exploring what is meant by performance management and how it functions as a systematic process for improving organisational effectiveness. You will examine the benefits of performance management, including alignment of expectations, improved motivation, better decision-making, stronger accountability, and more consistent organisational outcomes. This section also explains how to lay the foundation for effective performance management through clarity, communication, and shared understanding. You will explore the importance of goal setting and examine Locke and Latham’s goal setting theory, including the five principles for setting goals that motivate others. This area also covers SMART goals, how to define priorities, and the definition and purpose of performance standards.

The next learning area focuses on feedback, documentation, and the management of poor performance. You will explore how to provide feedback on performance in ways that are constructive, timely, and actionable. This section examines why maintaining records on performance is essential for fairness, transparency, and future decision-making. You will also explore how to manage poor performance and the common reasons behind it, including capability gaps, unclear expectations, lack of resources, and personal issues. This area includes a discussion on attitude problems and how they differ from skill-based issues, guiding leaders toward targeted interventions.

A further learning area focuses on coaching as a core performance management skill. You will explore coaching for good performance and examine what coaches should be—supportive, consistent, objective, skilled, and development-oriented. This section reviews the characteristics of a successful coach and introduces the coaching continuum, illustrating how leaders adjust coaching intensity according to employee capability and motivation. You will explore why you might need to coach an employee intensely, the skills of a great coach, and how coaching strengthens accountability and development.

The program then turns to structured performance improvement approaches for individuals. You will explore the GROW Model (Goal, Reality, Options, Will), the OUTCOMES Model, and how to develop a Personal Development Program (PDP) to support continuous growth. These tools help employees clarify goals, reflect on current performance, identify improvement opportunities, and commit to specific actions.

The next learning area focuses on performance improvement for teams. You will explore the different steps required to help a team improve as a whole, including diagnosing team dynamics, clarifying expectations, strengthening roles, and improving collaboration. This section examines how to build a high-performance team and the common pitfalls that can undermine team development. You will explore team assessment methods and review the twelve conditions for a high-performing team, including clear purpose, psychological safety, shared accountability, diverse skills, constructive communication, and strong leadership.

The final learning area focuses on achieving a high-performing team by applying performance management principles consistently across collective settings. You will explore how leaders create the environment, culture, expectations, and support required to elevate team effectiveness and sustain results over time.

By the end of this course you will be able to set clear goals, define performance standards, diagnose performance challenges, provide constructive feedback, coach effectively using structured models, develop individual and team performance plans, build high-performing teams, and apply performance management practices that drive long-term success.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

  • What is meant by performance management?
  • The benefits of performance management
  • How to lay the foundation for effective performance management?
  • The importance of goal setting
  • The Locke and Latham's goal setting theory
  • The five principles for setting goals to motivate others
  • The SMART Goals
  • How to define priorities?
  • The definition of performance standards
  • How to provide feedback on performance?
  • Why maintain records on performance?
  • How to manage poor performance?
  • The common reasons for poor performance
  • Attitude problems
  • Coaching for good performance
  • What coaches should be?
  • The characteristics of a successful coach
  • The coaching continuum
  • Why you might need to coach an employee intensely?
  • The skills of a great coach
  • Performance improvement for individuals
  • The GROW Model
  • The OUTCOMES Model
  • The Personal Development Program (PDP)
  • Performance improvement for teams
  • The different set of steps needed to help the team improve as a whole
  • How to build a high performance team?
  • Some of the things that can kill your chances for developing a high performance team
  • Team assessment
  • The twelve conditions for a high-performing team
  • How to achieve a high-performing team?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

Shipping Notes
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Exchange/Return Notes
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SKU: 78849364857

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My 2 Cents
Waukegan, US
★★★★★ 5
I purchased the toddler size as a back support pillow. Quality! Firmness!
Size: Kids 13"x18", Number of Items: 1
I LOVE this pillow! OK, I admit that I just got it and opened it, but I already know I'm going to love it. I purchased the toddler-sized pillow to use behind my back in the car or on an airplane - or maybe just a snuggle pillow in the bed - a tiny version of a body pillow. I got exactly what I wanted! This pillow is exquisitely crafted, and I can feel the cooling quality already. I purchased a brand new silk zippered pillow case for it. I inserted the pillow in the case right away because I know it's going to expand over the next 72 hours - to the perfect firmness, I hope. I'm afraid if I wait until tomorrow it might not be able to fit into the pillowcase! Some people here have reported a distaste for the firmness of this pillow, but I'm looking forward to it. So, I recommend if you want to really firm pillow, you had better put it right in the pillowcase when you get it, because you might not be able to stuff it in if you wait 72 hours! By the way, this pillowcase has absolutely zero smell, so don't bother your sleepy head about that.
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Reviewed in the United States on January 14, 2025
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Verified Purchase
Makayla Kelso
Belleville, US
★★★★★ 5
Great pillow for side sleepers!
Size: Standard 20"x28", Number of Items: 2
I bought these pillows at first because I wanted to try out the “coolness” of them (I live in a place with no AC). They’re definitely not cold, but they do a good job of regulating the heat on particularly hot/stuffy nights. But my favorite thing about these by far is the support! I’m a side sleeper, and these are just the right amount of firm to tuck between your shoulder and neck that keeps your neck in a good position all night, while still soft and comfy for your head! I’ve been sleeping on them for about 2 months now and they have maintained their shape really well. Definitely recommend!
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Reviewed in the United States on July 5, 2022
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Verified Purchase
Radiant_Joy
Omaha, US
★★★★★ 4
Great Pillow with Minor Inconvenience
Size: Body 20"x54", Number of Items: 1
When i got this pillow I wasn't sure if I was going to like it or not. It is not inherently lumpy like I thought it was going to be. It molds to you as you use it every night but resets as memory foam is meant to. My only issue with it is when it is packaged thru gold the pillow in half then roll it and vacuum seal it. Where that fold was there is a lot less fluff and no matter what I do I cannot seem to redistribute the fluff to even it out. Otherwise it's a great body pillow Edit: Still can't get the fold out if the pillow no matter what i do but I still really like the pillow. My mother just got the same one and she does not have any issues with the fold line. I am keeping my review as 4 stars but it really is an awesome pillow
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Reviewed in the United States on November 9, 2025
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Verified Purchase
Clifton R Johnson
Lake Worth, US
★★★★★ 5
I Sleep Hot and This Is The Only Pillow Ive Tried that Stays Cool!
Size: Queen 20"x30", Number of Items: 1
We have a closet full of pillows. I have tried a bunch from cheap to expensive, Sleep Number to Kohls. I sleep really hot, but I bought this pillow and it is crazy how cool it feels. If I get too warm and want it cooler I flip it over. I was doubtful but now Im sold. I winter in Arizona and Im buying one of these for out there as well. It's firm but fluffy soft. Great support for a side or back sleeper. Maintains its shape, the filling is cut up foam pieces of some sort but its super comfortable. I have not washed it as it had no foam odor, and I was able to use it right away. I definitely recommend this. Great pillow!
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Reviewed in the United States on August 1, 2025
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Verified Purchase
KK
Fort Morgan, US
★★★★★ 5
Forget the traditional big pregnancy pillows, get one of these!
Size: Body 20"x54", Number of Items: 1
I’m in the 2nd trimester of pregnancy and I’m having a hard time getting comfortable in bed or waking up without pain. I got a big U-Shaped pregnancy pillow but it was awful. It was fluffy, but offered 0 support and firmness. Also the stuffing made me so hot! I decided to try this and I’m soooo glad I did! The memory foam means it actually has some support and firmness to it and it stays pretty cool. It is heavy, but it’s worth it. I put it between my legs and hug the pillow with a 2nd pillow behind my back for extra support. I can ACTUALLY sleep in my bed again! And I don’t wake up with pain and stiffness. Highly recommend if the traditional pregnancy pillow isn’t working for you. Make sure you let the foam rise for 72hrs. Apparently there may be an odor after opening it, but I haven’t noticed anything or it already dissipated. (I also didn’t actually wait the 72hrs but had no issues)
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Reviewed in the United States on March 14, 2023

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