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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.7 ★★★★★
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Product Reviews
★★★★★ 5
Perfect it
Color: Matte Black, Size: For 1999-2002 E46 Coupe Cabriolet Pre-LCI
Many aftermarket grills fit like crap. This one fit better than the OEM. (2001 325ci)
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 16, 2024
★★★★★ 5
Fit my 01 325ci
Color: Matte Black, Size: For 1999-2002 E46 Coupe Cabriolet Pre-LCI, Color: Matte Black, Size: For 1999-2002 E46 Coupe Cabriolet Pre-LCI
It fit perfectly and it came in faster then stated . 10/10
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Reviewed in the United States on December 27, 2023
★★★★★ 1
does not fit a 330ci
Color: Matte Black, Size: For 1999-2002 E46 Coupe Cabriolet Pre-LCI
doesn't fit
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Reviewed in the United States on April 19, 2023
★★★★★ 1
HONEST REVIEW: Dont waste your money: 2001 330Ci (pre-LCI)
Color: Matte Black, Size: For 1999-2002 E46 Coupe Cabriolet Pre-LCI
I tried these because the reviewer's pictures look like these would work. I will assume the integrity of the reviewer and their word that the grills in the pictures are legitimately this brand grills. Which means something terrible happened to the manufactures molds from the time the reviewer got theirs to the time I received mine. I ordered the correct ones for my pre-facelift model and the quality looked promising however the top edge was inset about a 1/4 inch from the OEM one and they wiggled around to the point that there was NO CHANCE of them staying in on the way out of my garage. Don't waste your time and money. Just spend the extra $50 to get the ones from bimmerworld.
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Reviewed in the United States on September 19, 2024
★★★★★ 4
Careful on snapping them on
Size: 4PCS
A little more difficult to get them to snap on but not to bad. Make all your clips are lined up and partially set.
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Reviewed in the United States on November 3, 2025