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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.6 ★★★★★
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Product Reviews
★★★★★ 5
Stimulation
My puppy loves it
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Reviewed in the United States on March 17, 2026
★★★★★ 2
Ball
Didn’t like the quality downs treally jump or anything just vibrates
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Reviewed in the United States on February 24, 2026
★★★★★ 1
Bad odor
The TBC Interactive ball I received had a very strong smell, like gasoline. Airing it outdoors made no difference. Dogs are all about how things smell so this toy would be avoided.
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Reviewed in the United States on February 14, 2026
★★★★★ 5
Labrador Retriever Fun Toy
Color: Yellow
Excellent for older Labrador Retriever with a soft mouth. 2 levels of movements. Colorful. Recharge quickly too, cable included. 2 velcro type covers.
Fairly chew resistant, watch your dog, as with any toy! Good size, no worries about my Labrador swallowing it!
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Reviewed in the United States on April 23, 2026
★★★★★ 5
Great engaging toy for my border collie
Color: Blue
I have an 8 yr old border collie with an injured rear hock, so she can't chase the Frisbee any longer. This toy, when set on high, kicks her hunting instincts in, and she chases it, brings it back, and keeps it between her paws until it activates *or she bumps it). The plastic 'holey' covering let's her get a good grip on it, and it is a little larger than a baseball. Good quality plastic/soft rubber covering.
It charges quickly, and has unpredictable jumps and rolls unlike some others that just run on 1 track. She would play with it all day if I let her. She brings it to me to play with her, but it doesn't really need a human's intervention. A tooth will occasionally hit the small control and turn it off, but no concerns about it falling apart or her ripping it apart. Highly recomment
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Reviewed in the United States on February 26, 2026