SKU: 53712008830

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinaryIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority,

If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: - Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.

Binding Type: Paperback
Publisher: Amacom
Published: 06/11/2013
ISBN: 9780814432808
Pages: 196
Weight: 0.50lbs
Size: 8.90h x 6.00w x 0.70d

Review Citations: Publishers Weekly 04/08/2013
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SKU: 53712008830

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Port Orchard, US
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Great electric corkscrew
Color: 7-in-1 Silver, Size: Rechargeable
The electric corkscrew works perfectly. It makes opening wine bottles so easy. I haven’t had to recharge the device for weeks!
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Best cork remover!
Color: 7-in-1 Silver, Size: Rechargeable
I love this wine bottle opener. With just a zip, the cork is out! No struggling, no breaking of the cork. Perfect. I’ve bought several for gifts.
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Los Angeles, US
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Wine Made Easy
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Excellent product and welcome addition to my kitchen. Wine opening made super easy and looks fantastic !
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vanessa
Whiting, US
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Color: 7-in-1 Silver, Size: Rechargeable
It’s really easy to use, works amazing, nice speed. It looks awesome on my counter top. Great idea for a gift!!!
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Carnegie, US
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Great value
Color: 6-in-1 Silver, Size: Rechargeable
Great value for the price. Opener works great and holds a charge well.
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