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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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4.2 ★★★★★
Based on 1087 reviews
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Product Reviews
★★★★★ 5
Super cute… but not what the listing is
Size: One Size, Color: Dark Cappuccino, Size: One Size, Color: Dark Cappuccino
First of all, this listing is entirely inaccurate, as other reviews say, the picture is of a larger bag when in reality you are sent something much smaller and without the small wallet.
I wanted the smaller bag, so I ordered it intentionally, but if you are looking for the larger size, do not order this.
I included a side by side comparison of the two bags. The lighter bag is the size this listing is supposed to be (that I owned previously) and the smaller one is the one I was sent.
That being said the smaller bag is super cute and so similar to the Brooklyn bag! Just be aware that it does not match the listing :)
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Reviewed in the United States on September 18, 2025
★★★★★ 3
Material
Size: One Size, Color: Dark Cappuccino, Size: One Size, Color: Dark Cappuccino
This purse has a good size for an every day purse. It’s a pretty style purse, and reminds me of the Coach brooklyn shoulder bag. I’m not too crazy about this bag since the material is thin and flimsy, but I should be okay.
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Reviewed in the United States on November 26, 2025
★★★★★ 5
Muy similar a la Brooklyn de Coach
Size: One Size, Color: Dark Cappuccino
Hermosa ! Tal como ilustrada !
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Reviewed in the United States on October 20, 2025
★★★★★ 3
Bag not as described
Size: One Size, Color: Dark Cappuccino, Size: One Size, Color: Dark Cappuccino
Very cute bag, but not as described in picture.
The bag I received is much smaller and does not come with additional coin purse.
Disappointed.
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Reviewed in the United States on October 10, 2025
★★★★★ 1
Not the same bag
Size: One Size, Color: Dark Cappuccino, Size: One Size, Color: Dark Cappuccino
The item I received appears to be a smaller version of the bag without the small wallet that should be included. Do not buy it, and save yourself the trouble of having to return it.
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Reviewed in the United States on August 14, 2025