Fortinet FortiCare Comprehensive Support - Extended Service - 5 Year - Service

Fortinet FortiCare Comprehensive Support is your anchor for maximizing the value of Fortinet deployments across your enterprise. This extended service offers per-device technical support designed to keep Fortinet hardware and software operating at peak performance, while giving you access to Fortinet’s global support network of experts. With a five-year horizon, FortiCare helps organizations reduce downtime, accelerate issue resolution, and maintain a secure, compliant security posture as networks evolve. By pairing proactive guidance with rapid assistance, FortiCare Comprehensive Support ensures your Fortinet investments deliver consistent, predictable results—from small branch offices to large data centers and cloud-connected environments.

• Per-device FortiCare Technical Support ensures that every Fortinet device in your environment receives dedicated, device-specific assistance. This approach streamlines ticketing, improves response accuracy, and minimizes cross-device handoffs, so your team can get back to business faster.
• Five-year extended coverage provides long-term value and budgeting predictability. Rather than managing multiple renewals, you obtain a sustained support plan that aligns with multi-year security roadmaps and upgrade cycles for Fortinet solutions.
• Access to a global network of Fortinet experts—over 1,800 professionals—delivers expert guidance across the Fortinet security fabric. Whether you’re deploying FortiGate next-generation firewalls, FortiAP wireless access points, or FortiAnalyzer logging and analytics, you’ll have seasoned engineers ready to assist.
• Comprehensive support for both hardware and software aspects of your Fortinet ecosystem, including troubleshooting, configuration guidance, and best-practice recommendations that help you optimize performance and security posture across diverse environments.
• Designed to ease operational complexity, FortiCare Comprehensive Support includes ongoing updates, access to engineering advisories, and a streamlined path to issue escalation, enabling faster resolution and less time managing vendors or contractors.

Technical Details of Fortinet FortiCare Comprehensive Support - Extended Service - 5 Year - Service

• Service Type: FortiCare Comprehensive Support – Extended Service (5-Year duration), per-device coverage
• Coverage Model: Per-device technical support for Fortinet hardware and software deployed in your network
• Expert Network: Access to 1,800+ Fortinet engineers and specialists to assist with configuration, troubleshooting, and optimization
• Primary Benefit: Helps thousands of enterprises maximize the return on Fortinet investments by ensuring efficient and effective operation
• Ideal For: Organizations deploying Fortinet security fabric, including FortiGate, FortiAP, FortiSwitch, FortiAnalyzer, and related Fortinet products

How to install Fortinet FortiCare Comprehensive Support - Extended Service - 5 Year - Service

• Acquire FortiCare Comprehensive Support – Extended Service for the required devices and confirm eligibility through your Fortinet account or your Fortinet partner.
• Collect device identifiers (serial numbers or SKU) and prepare a list of Fortinet products covered under the 5-year service term.
• Access the Fortinet Customer Portal or contact your authorized Fortinet distributor to enroll the devices in the FortiCare program and assign the service to each device.
• Activate the FortiCare service on each device by linking the device to the appropriate FortiCare contract within the portal, ensuring correct entitlement and regional support alignment.
• Monitor service status, renew the extension before expiration, and use the FortiCare portal to initiate or track support tickets, firmware advisories, and engineering guidance as needed.

Frequently asked questions

What is Fortinet FortiCare Comprehensive Support - Extended Service? It is a long-term, per-device technical support program that helps Fortinet customers maximize the value of their Fortinet investments. The extended service provides five years of coverage with access to Fortinet’s global network of experts for guidance, troubleshooting, and operational optimization.

How long does the coverage last? The service is offered for a 5-year term, providing extended protection and support aligned with multi-year security roadmaps and deployment plans.

What devices are eligible under this FortiCare plan? Eligible devices include Fortinet hardware and software components deployed as part of the Fortinet security fabric, such as FortiGate, FortiAP, FortiSwitch, FortiAnalyzer, and related Fortinet products. Coverage is defined per device.

What kinds of support are included? FortiCare Comprehensive Support includes technical assistance from Fortinet’s expert engineers, guidance on deployment and optimization, access to engineering advisories and updates, and support to resolve issues affecting operation and performance across the covered devices.

How do I enroll or renew? Enrollment is typically completed through the Fortinet Customer Portal or via your Fortinet distributor/partner. You associate each device with the FortiCare contract, confirm entitlement, and establish a renewal schedule that fits your procurement timeline.