Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr H34139

Experience enterprise-grade oversight with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service delivers continuous remote network monitoring, expert technical support, routine Operational Software updates and upgrades, and advanced parts replacement for Covered Products. With real-time visibility via the Extreme Networks NetworkControl Center (NCC), customers gain proactive health insights, standardized reporting, and a secure, centralized hub for configurations and inventory. MonitoringPLUS is designed to reduce downtime, accelerate issue resolution, and keep your network operating at peak performance through a 1-year service commitment that combines reliability, rapid response, and proactive maintenance.

• Continuous remote monitoring and proactive health analysis: MonitoringPLUS continuously scans your network and devices to detect anomalies, performance degradation, security concerns, and configuration drift. The service correlates events across multiple devices and presents them through a structured alarm notification process. This enables you to initiate maintenance requests—such as software updates, upgrades, or configuration changes—before issues impact end users. By turning raw data into actionable alerts, you gain a proactive stance against outages and performance bottlenecks, helping to keep critical applications running smoothly.
• 24x7 access to NetworkControl Center (NCC) and multi-channel support: The offering provides around-the-clock access to Extreme Networks’ NetworkControl Center, ensuring you can report problems, ask product-related questions, and receive assistance any hour of the day or night. In addition to NCC access, customers benefit from email support and telephone support, ensuring multiple convenient avenues for rapid problem resolution. The combination of continuous visibility and 24x7 expert support reduces mean time to repair (MTTR) and improves overall network reliability.
• Operational Software updates and upgrades: MonitoringPLUS includes regular Operational Software updates and upgrades to keep your Extreme Networks devices current with the latest features, security patches, and performance improvements. This reduces the risk associated with outdated firmware and software, optimizes compatibility with evolving network standards, and helps safeguard your environment against emerging threats. With automated or guided update processes, you can maintain a modern, resilient network landscape with minimal disruption.
• Next Business Day advance parts replacement and rapid response: The service features advanced parts replacement with Next Business Day (NBD) response, ensuring fast on-site or remote remediation to restore services quickly after a failure. This accelerated parts service minimizes downtime, improves service continuity, and provides peace of mind for mission-critical networks. The combination of rapid parts availability and proactive monitoring forms a robust risk mitigation strategy for hardware-related incidents.
• One-year service window with centralized visibility and reporting: A full 12-month commitment ensures long-term reliability, predictable budgeting, and steady access to a centralized gateway for network health data. The Extreme Networks Managed Services Gateway within MonitoringPLUS offers real-time visibility into health, performance, and security issues, saved configurations, an inventory database, and standardized network reports. This holistic view supports audit readiness, capacity planning, and informed decision-making across your IT organization.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr H34139

• SKU: H34139
• Service duration: 1 year
• Included features: Remote monitoring, technical support, and Operational Software updates/upgrades
• Support access: 24x7 access to NetworkControl Center (NCC); telephone and web/email support
• Parts and repair: Next Business Day (NBD) Advanced Parts Replacement
• Health and visibility tools: Extreme Networks Managed Services Gateway for real-time health, performance, and security monitoring
• Data and reporting: Saved configurations, inventory database, and standardized network reports
• Scope: Coverage for Included/Defined Covered Products as specified in the service agreement

how to install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr H34139

Because MonitoringPLUS is a remote managed service, there is no complex hardware installation required. Getting started involves enabling the service within your NCC account and ensuring your eligible Extreme Networks devices are registered for monitoring. Follow these practical steps to activate MonitoringPLUS quickly and securely:

• Verify eligibility and prerequisites, confirming that your Extreme Networks devices are within the Covered Products scope for MonitoringPLUS and that you have an active NCC account.
• Establish connectivity between your devices and the NetworkControl Center (NCC) so that remote monitoring data can be collected and analyzed in real time.
• Enable MonitoringPLUS in NCC, assign an administrator, and configure alert preferences, notification channels, and escalation paths to align with your operation’s incident response workflow.
• Review and approve the terms of service, including the 1-year duration, and ensure inventory data and saved configurations are correctly documented in the NCC gateway.
• Begin ongoing monitoring and validation by running a test notification, confirming that alarm notifications are received, and verify that software update processes can be initiated through standard maintenance requests as needed.

Frequently asked questions

• What is MonitoringPLUS? MonitoringPLUS is Extreme Networks’ extended managed service offering that provides continuous remote network monitoring, 24x7 access to support via NCC, operational software updates/upgrades, and advanced parts replacement for covered products, all designed to improve uptime and operational efficiency.
• What does the 1-year service term include? The 1-year term covers comprehensive monitoring, support, software updates, and next-business-day parts replacement, along with access to the NCC gateway and centralized reporting to support ongoing network reliability.
• How quickly can I expect issue resolution? Resolution times vary by severity and impact, but MonitoringPLUS is engineered to streamline detection, notification, and escalation to accelerate problem remediation. NBD parts replacement minimizes hardware downtime where applicable.
• Do I need to change my existing devices to use MonitoringPLUS? No relocation of devices is required. If your devices fall within the defined Covered Products, MonitoringPLUS can begin monitoring them remotely via NCC once activated in your account.
• What is the Extreme Networks Managed Services Gateway? It is a centralized gateway that provides real-time visibility into network health, performance, and security issues, while also storing saved configurations, inventory data, and standardized reports for easy access and auditing.
• How do I access support? Support is available via the NetworkControl Center (NCC) 24x7, with options to contact via web, phone, or email, ensuring you can report problems and receive assistance at any time.