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Description
HPE Foundation Care - 1 Year - Warranty rp 185 Lic SvcHPE Foundation Care delivers robust, enterprise grade support designed to maximize the uptime and performance of your IT environment. This 1 year warranty and service plan combines comprehensive hardware and software assistance from Hewlett Packard Enterprise (HPE) with proactive remote diagnostics, rapid response times, and optional support for select third party software. Whether youre safeguarding critical servers, storage, or networking
HPE Foundation Care delivers robust, enterprise-grade support designed to maximize the uptime and performance of your IT environment. This 1-year warranty and service plan combines comprehensive hardware and software assistance from Hewlett Packard Enterprise (HPE) with proactive remote diagnostics, rapid response times, and optional support for select third-party software. Whether you’re safeguarding critical servers, storage, or networking components, HPE Foundation Care helps your IT team resolve issues quickly, reduce downtime, and keep your technology ecosystem running smoothly.
- Comprehensive hardware and software coverage: Remote diagnosis and support for eligible HPE hardware with on-site hardware repair when needed, plus potential coverage for selected non-HPE software.
- Rapid response for software issues: 2-hour software support service response time to accelerate problem resolution and maintain business continuity.
- One-year service duration: A full 12-month window of protection and predictable budgeting for ongoing reliability.
- Software updates and patches: Access to the latest software updates and security patches for covered software, helping to maximize performance and security.
- Collaborative care for mixed environments: Basic Software Support and Collaborative Call Management may be included for selected third-party software, enabling a coordinated, multi-vendor support experience.
Technical Details of HPE Foundation Care - 1 Year - Warranty rp 185 Lic Svc
- Service scope: Foundation Care covers hardware and eligible software with service options that may include Basic Software Support and Collaborative Call Management for certain non-HPE software.
- Remote diagnostics: HPE technical resources perform remote diagnostics to quickly identify and triage issues, reducing time-to-resolution.
- On-site repair: On-site hardware repair is provided when remote resolution cannot fully restore functionality, helping to minimize downtime.
- Software support: For software products covered by Foundation Care, customers receive remote technical support and access to software updates and patches.
- Software latency and reliability: The plan emphasizes dependable software support with timely updates to keep systems secure and current.
- Duration: 1 year of service coverage from the date of activation, designed to balance cost with long-term reliability.
- NBD-like efficiency features: The package aligns with industry expectations for fast, next-business-day-like efficiency in some regions and configurations, contributing to reduced downtime and streamlined maintenance.
- Support scope for third-party software: Included or optional based on eligibility; customers should verify which non-HPE software products are covered under their hardware coverage.
How to install HPE Foundation Care
Enrolling in HPE Foundation Care is a straightforward process designed to integrate with your existing HPE assets and IT workflow. To activate coverage and begin benefiting from remote diagnostics, on-site support, and software updates, follow these steps:
- Gather your hardware identifiers and documentation for eligible HPE devices you wish to cover, including model numbers and serials.
- Verify that your hardware and any intended software are eligible for Foundation Care coverage by consulting your HPE representative or partner.
- Provide the required contact details, including a primary administrator and an alternate point of contact, to streamline support escalation.
- Submit activation details through your authorized HPE channel (partner, reseller, or direct HPE account manager) to initiate the 1-year service period.
- Confirm the scope of software coverage if you plan to include non-HPE software; clarify which products qualify for Basic Software Support and Collaborative Call Management.
- Once activated, you will receive access to HPE support portals, documentation, and the appropriate service-level agreements that define response times and repair commitments.
Frequently asked questions
- What is HPE Foundation Care? A comprehensive hardware and software support service from Hewlett Packard Enterprise designed to maximize uptime and efficiency through remote diagnostics, on-site repairs when needed, and access to software updates for covered products. It may include support for select non-HPE software.
- How long does the coverage last? The service provides 1 year of coverage from activation, delivering ongoing support and maintenance throughout the term.
- What kind of response times can I expect? Software-related issues typically receive a 2-hour response time to ensure timely progress and resolution.
- Does it include on-site service? Yes. If remote resolution cannot fully resolve a hardware issue, on-site hardware repair is provided to restore functionality.
- Are third-party applications included? Basic Software Support and Collaborative Call Management may be available for selected non-HPE software, depending on eligibility and the specific configuration of your hardware coverage.
- How do I enroll? Activation is completed through your authorized HPE channel—partner, reseller, or direct HPE account manager—by submitting device details, agreement to terms, and product scope for coverage.
- What happens after the 1-year term? After expiration, you can discuss renewal options to extend coverage and maintain ongoing support for hardware and eligible software.
- What types of issues are covered? Covered issues include hardware faults on eligible devices, remote software problems, and software updates/patches for covered software, with on-site repair as needed for hardware.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.9 ★★★★★
Based on 7 reviews
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Product Reviews
★★★★★ 5
Great product
Style: AVR-S770H
I have owned several $1000.00 plus theater systems of 7.1(2) channels and I have never heard my speakers put out the sound like the Denon does. I would never change systems again unless Denon stops producing this product
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Reviewed in the United States on May 13, 2026
★★★★★ 5
AVR-S770H - My first AVR and my first Denon - works great with Directv and Fire Stick
Style: AVR-S770H
This review is for the Denon AVR-S770H. I was apprehensive about buying an AVR for my main TV. I've always used a soundbar and was happy with the results. I assumed that adding an AVR would make things finicky and complicated. I'm happy to say, that is not true. This Denon has been fabulous.
My requirements for a home theater receiver were/are the following:
1) Ease of use and NO additional remotes to our current set-up (family needs, I'm not a bachelor!)
2) I need the ability to connect 2 zones: the TV room and I have a pair of outdoor speakers on the patio
First, as to the remote situation, I use Directv and I use an Amazon Fire Stick 4k. My old set-up was super simple. I picked up the Directv remote and hit Power. That turned on the TV, the Directv box, and the soundbar (since it was connected to the TV ARC port). Simple. If I wanted to change over to the Fire Stick, I simply used the same Directv remote to change the input and then used the Fire Stick remote from there.
I'm happy to say the Denon has made things even simpler. Not only does the Directv remote turn on/off the TV, Direct box, and the Denon receiver but now I don't even have to bother switching inputs. If I pick up the Fire Stick remote and hit the Home button, the Denon senses that and immediately switches over. Likewise, if I pick up the Directv remote and hit a button, the Denon will switch back over to Directv. So that is an actual improvement.
By the way, in order to get the Directv remote to turn off the Denon, don't worry about trying to program the remote via the Directv menu (I tried all the codes and failed). Instead, go to the Denon setting menu. Choose Setup> Video> HDMI Setup. Change the "Power Off Control" to "Video" or "All". Now the Denon will turn on/off when the TV does (using the Directv remote).
My second concern was operating a second set of speakers via Zone 2. That also works perfectly. Now when I step outside to sit on the patio, I simply hit the Zone 2 button on the front of the Denon. I can use my phone to play music via the Denon's built-in Bluetooth.
Some users need to be aware: in order to operate Zone 2, the receiver needs to be switched from 7.2 channel to 5.1 + Zone 2. That's perfectly acceptable for me since my TV has only front L & R speakers and a subwoofer. So I'm not even using the full capabilities of the 5.1. If you need 7.2 and a second zone, you need to find a different AVR.
In sum, I bought this Denon with some trepidation and thought maybe I'd have to return it. Instead, it does everything I want and then some. Of course, it sounds great too. I'm so glad I switched from the soundbar.
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Reviewed in the United States on May 4, 2025
★★★★★ 5
Wow!
Style: AVR-S770H
I had an Onkyo 5100 for a few years and experienced lots of issues with the UI over HDMI but after many many firmware updates they seemed to have resolved that and it had a great sound. Recently however the receiver started to turn itself on for no reason and I felt that it was a fire hazard. I bought this unit as a replacement and so far it is flawless. I believe that this receiver sounds even better and hopefully more reliable. The Atmos sound is excellent.
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Reviewed in the United States on October 25, 2024
★★★★★ 1
A firmware nightmare
Style: AVR-S770H
This piece of garbage has a mind of its own. I bought it because I needed an HDR friendly device and it was highly recommended on more than one receiver list and went for a decent price. In strictly audio terms it is a nice machine, though I wouldn't say its features are extensive. However, IT decides when it wants to do things. It randomly goes to zero volume without me touching anything (around once a week on average). It randomly decides not to give me a picture when I turn it on. This has improved since the last firmware update. We are down from almost 20% of the time to slightly less than 10%. Yes. You read that correctly. I have to turn it off and then on again, sometimes more than once before anything besides a brand name will show up on my TV. It is supposed to have a screensaver but that never comes up unless they consider the stationary brand name a screen saver. I have owned this thing for over 6 months and actually seen a screensaver with animation twice. I have to turn my TV off if I am going to be away from it for any amount of time. It has had plenty of opportunity. The bottom line is that the people who write the firmware (operation software) don't seem to know what they are doing because this device is terrible at detecting REAL events and performing the necessary actions. As a software/media developer, my primary device is a PC but I have been using PCs with receivers for decades and never had these kinds of problems. Oh yeah... and the latest estimate of a firmware download is over 10 minutes.
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Reviewed in the United States on July 13, 2025
★★★★★ 5
Turned me into a Denon fan.
Style: AVR-S770H
I've only ever used Sony components for over 30 years. My latest Sony receiver experienced some problems. When I saw how much it would cost to repair it myself (circuit board swap), I decided to look at what else is on the market. This receiver costs less than the Sony replacement part with S&H. When the box showed up with full-sized, color pictures of the front and back of the receiver, I knew I was going to become a fan. Opened the box and one of the first thing I saw was a sheet of colored cable labels that includes labels for the components that will be plugged into the receiver. Pull the receiver out and see that the ports are color-coded too.
Color-coded ports and labels is something I'm very serious about. I worked for years as a field engineer for a Fortune 100 computer equipment manufacturer. The low-end components started at $100k. For years, I tried - and repeatedly failed - to convince the product design teams to color-code the ports. To find everything I had fought for in a consumer-grade device was a dream come true.
Not satisfied to make the cabling process as easy as paint-by-numbers, Denon embedded a video setup routine in the receiver that walks you through setting up your speakers, running the cables, and plugging in every single cable. The audio calibration process far exceeds what the Sony receivers do. In the box is a microphone with really long cable and a cardboard microphone stand you can easily assemble and disassemble. During the lengthy calibration, you place the microphone in 3 different listener positions - twice - for a total of 6 room readings.
Adding components to each HDMI port was also just as easy and detailed. I have a small 'home theater PC' that it detected and gave me multiple names to assign to the port (Sony port names are fixed). I plugged my Xbox into the Game port and the top name on the list was Xbox.
In no time, my home theater was back to normal - and I haven't even download the user manual to learn how to use the other features or go into the advanced settings.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 31, 2024
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