HPE Foundation Care - Extended Service - 3 Year - Service 0m 36g Poe Svc

Experience unparalleled reliability and predictable budgeting with HPE Foundation Care - Extended Service for 3 years. This comprehensive support solution covers both hardware and software, helping to maximize IT availability across your data center, edge, and remote offices. With Hewlett Packard Enterprise's trusted technical resources, you gain access to remote diagnostics, proactive maintenance, and on-site hardware repair when needed, all designed to minimize downtime and keep your critical systems performing at their best. This service also offers software coverage, including updates and patches, as well as collaborative management for selected non-HPE software, delivering a unified, end-to-end support experience that aligns with your business goals and budget.

• Comprehensive hardware coverage with remote diagnosis and support, plus on-site hardware repair when necessary to resolve issues quickly and restore operations. This helps you reduce downtime and maintain business continuity even during hardware faults or failures.
• Software support designed to keep your systems current and secure. For eligible HPE hardware, Basic Software Support and Collaborative Call Management for selected non-HPE software may be included, providing coordinated troubleshooting and seamless access to updates and patches.
• Remote technical expertise backed by ongoing software updates. HPE Foundation Care delivers access to patches and updates for supported software, along with guidance to implement them effectively, reducing security risks and compatibility concerns across your environment.
• Predictable total cost of ownership (TCO) and coverage breadth. The service is built to help you plan expenditures with a clear, three-year duration, supporting both hardware and software, and offering a consistent maintenance roadmap that minimizes unexpected costs.
• Fast, reliable response and on-site support. Next Business Day parts and labor service response time is designed to limit downtime to the absolute minimum, delivering practical, timely assistance that keeps your systems available when it matters most.

Technical Details of HPE Foundation Care - Extended Service - 3 Year - Service 0m 36g Poe Svc

• Service type: Extended Service for hardware and software coverage.
• Duration: 3 years, providing long-term support and budgeting stability.
• Coverage scope: Hardware and software for eligible HPE products, with optional inclusion of select non-HPE software through Collaborative Call Management.
• Remote diagnosis and remote support: Access to HPE technical resources to diagnose issues without on-site visits whenever possible.
• On-site hardware repair: Required repairs performed on-site to restore functionality and minimize downtime when remote resolution is insufficient.
• Software support: Remote technical support and access to software updates and patches for covered products; includes updates for selected HPE-supported third-party software as available from the original software manufacturer.
• New releases update service: Keeps systems current with the latest software releases, helping you handle mishaps and maintain optimal performance.
• Downtime minimization: On-site support and rapid response contribute to minimizing disruption to business operations.
• Parts and labor: Comprehensive parts and labor coverage to ensure reliable maintenance and quick issue resolution.
• Eligibility and scope considerations: Coverage varies by product and software eligibility; contact HPE for determination of which items are included in your hardware and software coverage.

How to install HPE Foundation Care - Extended Service

Installing HPE Foundation Care Extended Service is a straightforward process focused on activating coverage and aligning support with your hardware and software assets. Follow these steps to initiate the service and ensure a smooth onboarding experience:

• Verify eligibility: Confirm that your hardware and any applicable software are eligible for Foundation Care Extended Service. This typically involves checking model numbers, serials, and software licenses against HPE’s coverage criteria.
• Gather asset details: Collect the necessary information for your devices, including model names, serial numbers, locations, and, if applicable, UPC or SKU identifiers used for reference in official records.
• Initiate coverage: Contact your HPE account representative, partner, or authorized reseller to initiate the Foundation Care Extended Service. Provide the asset details and desired start date to set up the 3-year coverage period.
• Define service scope: Confirm whether hardware coverage alone suffices or if you require additional software coverage, including Basic Software Support and Collaborative Call Management for non-HPE software where eligible.
• Schedule onboarding: Determine an installation or activation date and arrange any onboarding activities, such as remote access configurations, support contact preferences, and escalation paths to match your IT processes.
• Prepare for support: Ensure that you have clear contact information, remote access permissions, and knowledge of how to engage HPE support (including preferred channels and hours of operation) so that remote diagnostics can begin promptly when issues arise.
• Document and communicate: Record the service start date, coverage scope, and any special requirements in your internal asset management system, and communicate the details to your IT team to align with change management practices.
• Ongoing review: Periodically review the service terms and performance with your HPE representative to ensure continuing alignment with business needs, technology refresh cycles, and any updates to the coverage that may benefit your environment.

Frequently asked questions

What is HPE Foundation Care - Extended Service?

HPE Foundation Care - Extended Service is a comprehensive hardware and software support program designed to maximize the availability of your IT infrastructure over a three-year period. It combines remote diagnostic capabilities, on-site hardware repair when needed, and software updates and patches for eligible products. For select non-HPE software, Collaborative Call Management may be included to coordinate troubleshooting with third-party vendors, helping you resolve issues faster and keep systems running smoothly.

What does it cover?

The service covers eligible HPE hardware with remote diagnosis and support, on-site repair if required, and parts and labor for hardware maintenance. For software, it provides remote technical support, access to updates and patches, and Basic Software Support for eligible HPE software. It also includes Collaborative Call Management for certain non-HPE software and updates for supported third-party software as provided by the original software manufacturer. The goal is to maintain system performance, security, and compatibility while delivering a predictable total cost of ownership.

What is the response time and how does Next Business Day work?

Next Business Day - Parts and Labor service response time means that, once a service request is opened, HPE commits to delivering parts and labor on the next business day to advance issue resolution. This rapid response is intended to minimize downtime, enabling faster repair or remediation and reducing the impact on business operations. Response times may vary by geographic location and service level, but the core objective is to provide timely on-site or remote support to get systems back online as quickly as possible.

How long does the coverage last?

The coverage lasts for three years from the agreed start date. This multi-year horizon helps organizations budget with confidence, plan technology refresh cycles, and maintain a stable support relationship with HPE. The extended service is designed to align with mid- to long-term IT strategies, offering continuity as your hardware ages and software ecosystems evolve.

Is software updates and third-party software included?

Yes. For software products covered by HPE Foundation Care, remote technical support and access to software updates and patches are included. Updates for selected HPE-supported third-party software products are also included as they are made available by the original software manufacturer. Eligibility for specific software products may vary, so it is important to confirm which software licenses and versions are covered as part of the service agreement.

How do I get started with Foundation Care Extended Service?

To get started, work with your HPE account team or authorized reseller to confirm eligibility, collect asset identifiers, and set a start date for coverage. Once activated, you will receive guidance on how to access remote support, how to initiate service requests, and how to coordinate on-site visits if needed. Regular reviews with your HPE representative can help optimize the service footprint, ensure software updates are applied on schedule, and align coverage with your organization’s evolving IT needs.