SKU: 18889818902

HP Care Pack Hardware Support with Defective Media Retention - Extended Service - 3 Year - Service r Pagewide Pro

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Description

HP Care Pack Hardware Support with Defective Media Retention - Extended Service - 3 Year - Service r Pagewide ProWhen hardware issues arise on your HP PageWide Pro, uptime is essential to keeping your team productive and your operations on track. HP Care Pack Hardware Support with Defective Media Retention provides a comprehensive, proactive approach to keeping your printer fleet running smoothly. This 3 year extended service combines rapid on site support with professional remote assistance, giving you worry free coverage that aligns with IT budgets and

When hardware issues arise on your HP PageWide Pro, uptime is essential to keeping your team productive and your operations on track. HP Care Pack Hardware Support with Defective Media Retention provides a comprehensive, proactive approach to keeping your printer fleet running smoothly. This 3-year extended service combines rapid on-site support with professional remote assistance, giving you worry-free coverage that aligns with IT budgets and business objectives. With certified HP technicians ready to diagnose, repair, and restore service, you can minimize downtime, protect sensitive data, and get back to business fast.

Across the lifespan of your PageWide Pro, the HP Care Pack offers a reliable mix of speed, convenience, and data-security-conscious services. The Next Business Day Onsite option ensures a technician arrives quickly to fix issues in person, while Defective Media Retention helps safeguard your information duringMedia replacement. The combination of remote support and on-site service delivers a flexible, efficient support experience designed to reduce operational risk and optimize uptime. This extended service is ideal for organizations that rely on high-volume printing and need predictable maintenance costs, minimized disruption, and peace of mind that comes with enterprise-grade coverage.

  • Next Business Day Onsite Repair: A qualified HP technician travels to your location the next business day after you report a hardware issue, delivering comprehensive diagnosis, parts replacement, testing, and verification of the repaired system so you can resume normal operations quickly.
  • Defective Media Retention (DMR): In the event of a storage component failure, HP retains the defective media as part of the repair workflow, enabling secure handling of data and supporting compliance requirements during the repair process.
  • All-in-One Coverage for 3 Years: This extended service includes parts, labor, and remote assistance, providing a predictable, consolidated support package that reduces out-of-warranty surprises and simplifies budgeting for your PageWide Pro deployments.
  • Predictable Total Cost of Ownership (TCO): A fixed-term, comprehensive support plan minimizes unexpected repair expenses and helps you forecast maintenance costs with confidence across your entire device fleet.
  • Electronic and Physical Service Sub Type: The service blends remote diagnostics with on-site interventions, enabling faster issue resolution and greater flexibility to match your IT operations and security needs.

Techncial Details of HP Care Pack Hardware Support with Defective Media Retention - 3 Year Extended Service for PageWide Pro

  • Service duration: 3 years of coverage, designed to align with long-term PageWide Pro deployments and IT budgeting cycles.
  • Response time: Next Business Day Onsite Repair service to minimize downtime and maintain productivity across your printing environment.
  • Coverage scope: On-site repairs, parts, and labor included, with optional remote assistance to diagnose and resolve issues more efficiently.
  • Defective Media Retention: Secure handling of defective storage media during repair work, helping protect data integrity and meet regulatory expectations.
  • Service sub-type: Electronic and Physical service delivery to support quick remote troubleshooting and timely on-site service as needed.

How to Install HP Care Pack Hardware Support with Defective Media Retention

  • Verify eligibility: Confirm that your HP PageWide Pro model is compatible with the HP Care Pack offering and that the 3-year extension is available for your device’s serial number or SKU.
  • Gather device information: Collect the device serial number, model name, current warranty status, and any existing service contracts to prepare activation.
  • Acquire and activate coverage: Purchase or renew the Care Pack and activate the 3-year plan through HP Support, your authorized reseller, or your HP account representative.
  • Configure service preferences: Specify preferred service windows, notification methods, and whether you require Next Business Day Onsite support, remote diagnostics, or a combination tailored to your operations.
  • Prepare for service delivery: Provide access details, any site safety requirements, and any credentials or site procedures needed to enable rapid on-site visits and secure media handling when Defective Media Retention is invoked.

Frequently asked questions

Q: What is Defective Media Retention and why is it included with this HP Care Pack?

A: Defective Media Retention (DMR) is a data-security feature of the service that allows the technician to retain defective storage media during repair. This enables proper data handling and facilitates secure completion of the repair while helping meet data protection and compliance requirements.

Q: How quickly can I expect on-site support after contacting HP?

A: The service guarantees Next Business Day Onsite support, meaning a qualified HP technician will visit your location by the next business day after you submit a service request, subject to scheduling and geographic availability.

Q: How long does the coverage last and what does it include?

A: The plan extends for 3 years and includes on-site repairs, parts and labor, plus remote assistance. The combination provides comprehensive coverage designed to minimize downtime and manage maintenance costs effectively.

Q: Is remote assistance included, and when is it used?

A: Yes, remote assistance is included to diagnose and triage issues quickly, often enabling quicker resolutions or guiding on-site technicians. Remote support helps reduce downtime before an on-site visit is required.

Q: Which HP PageWide Pro models are covered by this Care Pack?

A: Coverage generally applies to HP PageWide Pro devices that are eligible for HP Care Pack and have an active 3-year extension on their serial number or SKU. Confirm eligibility with your HP representative or reseller during purchase.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
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Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
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SKU: 18889818902

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4.4 ★★★★★
Based on 8 reviews
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Verified Purchase
Ed R.
Draper, US
★★★★★ 5
A really nice scale at a budget price!
Color: Black
Does a really nice job for a budget scale! I had an Amazon basics scale (which works great and I still use!), but I needed/wanted a tenth of a gram for weighing Moka Pot water and coffee. I can put this scale on my water dispenser, measure out exactly what I need, then put the Moka Pot filter (in a glass jigger so it stands up :-) on the scale (with a magnetic espresso funnel) and measure out my coffee. It holds up to daily use and is accurate. Nice job for my first "professional" scale :-)!
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Reviewed in the United States on May 4, 2026
C
Verified Purchase
CactusReader
Phoenix, US
★★★★★ 4
Solid little workhorse
Color: Space Grey
Works well. Key part of my espresso setup. Battery charge lasts. Easy to use. My only gripe is that the power switch can be hard (for me) to turn on and off without lifting it up to find it.
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Reviewed in the United States on March 15, 2026
J
Verified Purchase
julz
Houston, US
★★★★★ 5
Worth it!
Color: Black
A necessity for anyone trying to elevate their espresso making game. I use this to measure my beans and to also measure the shot I pull and how long it takes to pull. It’s great quality and totally worth it. The scale is very quick to start when the shot starts to pull. Easy to use and a great scale.
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Reviewed in the United States on April 2, 2026
J
Verified Purchase
Jeffrey D. Lane
Birmingham, US
★★★★★ 5
Works prefectly, accurate, easy to use, and looks great.
Color: Black
I didn't expect much but it works really well and seems to be very accurate. It's much more sensitive (to 0.1g) than the scale I was using to measure my coffee and the autostart timer works really well. Also, unlike my other scale, this one is USB-C rechargable and so far has no indication of needing a recharge after a week or so of daily use. My other scale uses CR2032 batteries and goes through a pair every three weeks, so being able to recharge instead is quite nice. It's small and I can use it to time the extraction and also use it to measure out heated water for tea, or whatever I need. This is definitely a steal for the price.
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Reviewed in the United States on December 9, 2025
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Verified Purchase
lasersailor
New York, US
★★★★★ 5
Great value and full-functioned.
Color: Black
This is a simple, elegant little scale with timer. It's perfect for use with a small espresso machine like my Breville Bambino Plus. It shifts easily from counter use weighing beans before grinding, to placing on the drip tray to time and weigh shots. The top is smooth and water resistant. I think it's a great value.
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Reviewed in the United States on February 19, 2026

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