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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Dl160 Gen10 SvcThe HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service solution designed to enhance the performance and reliability of your HPE technology environment. This extended service plan spans four years, providing peace of mind and exceptional support. With a keen focus on minimizing downtime and maximizing productivity, this service offers essential features that make it a must have for any organization reliant on HPE
The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential service solution designed to enhance the performance and reliability of your HPE technology environment. This extended service plan spans four years, providing peace of mind and exceptional support. With a keen focus on minimizing downtime and maximizing productivity, this service offers essential features that make it a must-have for any organization reliant on HPE systems.
- Comprehensive On-Site Support: Enjoy peace of mind with 9 x 5 Next Business Day on-site service that ensures quick resolution of issues, minimizing disruption to your operations.
- Defective Media Retention: This unique feature allows you to retain defective media for further analysis, reducing risks associated with data loss and significantly improving your data protection strategy.
- Parts and Labor Service: The HPE Pointnext Tech Care Basic plan covers both parts and labor, ensuring efficient and timely repairs without the added burden of unexpected costs.
- Next Business Day Response Time: Experience maximum reliability with a swift next business day response for parts and labor service, allowing you to maintain productivity and operational continuity.
- Extended 4-Year Coverage: Enjoy four years of dedicated support that ensures your systems remain up-to-date and functional, allowing you to focus on your core business activities.
Technical Details of the Product
- Service Type: Extended Service
- Duration: 4 Years
- Support Hours: 9 x 5
- Response Time: Next Business Day
- Service Features: On-site Maintenance, Parts & Labor Service, Defective Media Retention
How to Install
To activate your HPE Pointnext Tech Care Basic service, follow these simple steps:
- Purchase the service plan through an authorized HPE reseller or directly from HPE.
- After purchase, you will receive a confirmation email with your service agreement number and instructions for service activation.
- Log in to the HPE service portal and enter your service agreement details to register your products.
- For immediate on-site support, contact HPE customer service with your service agreement number ready.
- Keep your support documentation handy for future reference and service requests.
Frequently Asked Questions
-
What is Defective Media Retention?
Defective Media Retention is a feature that allows you to keep any defective media instead of returning it, enabling you to analyze it for data recovery or other purposes. -
How quickly can I expect service response?
With the Next Business Day service response, you can expect qualified assistance to be on-site within the next business day after you make the service request. -
Does this service cover all types of HPE hardware?
This service is designed for various HPE products, but it's advisable to check compatibility with your specific hardware through HPE support. -
Can I renew my service after four years?
Yes, you can renew your HPE Pointnext Tech Care Basic service plan before it expires to ensure continued support and coverage. -
Is there a limit on service requests?
There is generally no limit on service requests as long as they fall within the terms of the service agreement.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.0 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 5
Dogs love it
This our second one. The fogs destroyed the first one. Good toy and great for applying peanut butter in the grooves.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Great toy
Style: Turtle, Style: Turtle
I bought three of these turtle toys as Christmas gifts for various family member's dogs. Every single dog loves it!
My dog has never been interested in any other treat toy I've given her. She's just not a foodie type dog. But, she's crazy about this one. She loves that it's floppy and the crinkly noise that it makes. The treats are surprisingly secure but she's happy to work at getting to them because the noise is rewarding during the process.
While the edges of the treat pockets are starting to fray a bit, it doesn't affect the usability of the toy at all. I'm honestly shocked that my dog hasn't Shredded the entire toy with the amount of enthusiastic chewing she's given it.
The only issue I have is that the opening to the shell is a bit small. It's kind of difficult to get the toy's long neck stuffed into the shell. But, I suppose if it was any bigger, it would be too easy for the dog to pull it out.
So, overall, this dog toy is a huge winner!
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Reviewed in the United States on January 1, 2025
★★★★★ 5
Good for dogs who like to rip stuff up
Style: Alligator
Apparently it’s really good because my dogs already destroyed it. So I’ll take that as a success. It’s a good size for big dogs. Not the strongest, but I didn’t get it for that reason, I got it to be destroyed. Both my dogs were able to play tug of war with it.
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Reviewed in the United States on February 4, 2026
★★★★★ 4
A great enrichment toy to keep your dog occupied
Style: Fox
Do you have a small furry gremlin disguised as a dog in your life that needs entertaining while you work? Get yourself one of these!
PROS
- it keeps a smart dog occupied for anywhere between 10-20 minutes
- if keeps a less than smart dog occupied a lot longer
- you can fit quite a lot of treats of different sizes in there
- you can throw it in the washing machine when it gets too dirty
- also doubles as a tug of war toy
CONS
- it gets dirty fast
- if you have a heavy chewer they'll rip it up and render it useless pretty quickly
- it squeaks (good for dog not for human)
This is one of my girls favourite toys, even now that she's a bit older and doesn't need constant stimulation she still enjoys running around with it and digging the treats out.
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Reviewed in the United States on September 13, 2025
★★★★★ 5
Dog loved it.
Style: Frog
Dog loved it, squeaker lasted about 5 minutes, which is about normal for any toy I’ve given her.
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Reviewed in the United States on May 21, 2026