HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - Service 0 24tb Upg Svc

Discover enterprise-grade protection for your storage infrastructure with HPE Pointnext Tech Care Critical with Defective Media Retention. This extended service is designed to keep your systems running at peak efficiency, delivering fast on-site support, predictable costs, and proactive maintenance. With a four-year commitment, you benefit from continuous care that reduces downtime, minimizes risk, and scales with your data needs. The Defective Media Retention (DMR) feature provides secure handling of failed drives, while the 24 TB upgrade service option helps you grow without compromising service quality. If your business relies on mission-critical storage and apps, this plan offers the combination of speed, reliability, and cost discipline that modern IT demands.

• Extended four-year coverage with 24x7x6 on-site support: This service delivers around-the-clock assistance with a six-hour on-site repair window, ensuring rapid restoration of services and minimizing disruption to critical workloads. Designed for environments where uptime is non-negotiable, the plan combines proactive maintenance with rapid response to keep your storage running smoothly.
• Defective Media Retention (DMR): When a drive fails, the defective media is retained under the contract, providing secure, auditable handling of failed components. This feature supports compliant disposal and replacement processes while preserving data integrity and governance, giving you peace of mind in high-security environments.
• On-site maintenance at your location: Skilled technicians visit your facility to perform diagnostics, preventative upkeep, and component replacements. By handling maintenance on site, the program minimizes downtime, reduces transport logistics, and accelerates recovery times for your storage ecosystem.
• Parts & Labor included: The plan covers both parts and labor, helping you avoid surprise repair expenses and enabling a predictable total cost of ownership. With comprehensive coverage, you can plan budgets more accurately and keep your IT investments aligned with business needs.
• 24 TB upgrade service to scale with your data growth: As your data footprint expands, you can leverage a storage upgrade option designed to accommodate up to 24 TB of additional capacity. This ensures your infrastructure remains aligned with evolving workloads, applications, and performance requirements without sacrificing service quality.

Technical Details of HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 4 Year - 24 TB Upg Svc

• Service Type: HPE Pointnext Tech Care Critical with Defective Media Retention, Extended Service
• Duration: 4 years of comprehensive coverage
• Support Model: 24x7 coverage with 6-hour on-site repair window
• Response Time: On-site service within six hours of incident notification
• Travel Radius: Service delivery within 50 miles of the customer site
• Inclusions: Parts & Labor, on-site maintenance, and Defective Media Retention
• Upgrade Capability: 24 TB upgrade service available to scale storage capacity
• Target Environment: Enterprise storage environments requiring high availability and predictable operations

How to Install HPE Pointnext Tech Care Critical with Defective Media Retention

• 1. Verify eligibility and purchase: Confirm your storage infrastructure qualifies for Tech Care Critical with Defective Media Retention and add the 24 TB upgrade option if needed. Complete the contract with your HP/HPE account representative to activate coverage.
• 2. Provide site and asset details: Share location information, travel distance (up to 50 miles), asset models, serial numbers, and the list of drives or components covered under Defective Media Retention.
• 3. Align service contact and escalation paths: Establish the primary and secondary contacts, escalation procedures, and preferred communication channels to ensure swift incident handling and updates during outages.
• 4. Schedule onboarding and maintenance windows: Coordinate onboarding activities and set maintenance windows that minimize impact on production workloads while enabling proactive checks and preventive maintenance.
• 5. Enable upgrade and monitoring options: If selecting the 24 TB upgrade, configure capacity milestones and monitoring alerts so growth is managed without service interruptions or surprises in cost.

Frequently Asked Questions

Q: What exactly is included in HPE Pointnext Tech Care Critical with Defective Media Retention? A: It is an extended service plan that provides 24x7x6 on-site coverage for a four-year term, with on-site maintenance, parts and labor, and Defective Media Retention. It also offers the option to upgrade storage capacity up to 24 TB to accommodate growing data needs.

Q: How quickly can I expect on-site support after a service event? A: The plan guarantees a six-hour on-site repair window from incident notification, with service delivery available within a 50-mile travel radius from the customer site.

Q: What is Defective Media Retention and why is it important? A: Defective Media Retention means the defective drives or media are retained by the service provider under the contract. This supports secure handling, proper disposal, and compliance with data governance policies while replacements are issued and installed.

Q: Is this plan suitable for enterprise-class storage environments? A: Yes. It is designed for mission-critical storage deployments that require high availability, rapid response, predictable costs, and scalable upgrades to match growing data needs and application performance demands.

Q: Can I upgrade storage capacity under this plan? A: Yes. The 24 TB upgrade service option is available to scale capacity as your data footprint increases, helping you maintain performance and resilience without renegotiating service levels.

Q: How does this service help with total cost of ownership? A: By including parts and labor, offering fixed on-site response times, and providing predictable coverage over four years, the plan reduces unplanned downtime, lowers maintenance surprises, and smooths budgeting for maintenance and capacity growth.