Pay in installments of $198.27 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Aug 11 - Aug 16
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
HPE Pointnext Tech Care Basic - Extended Service - 4 Year - ServiceBrief description: This robust four year extended service from HPE Pointnext Tech Care Basic delivers dependable on site maintenance, immediate parts and labor coverage, and rapid Next Business Day response to keep your critical hardware operating at peak productivity. With remote support options and a clear, predictable service window, you gain peace of mind and a trusted partner for your technology investments. 4 year coverage for long term
Brief description: This robust four-year extended service from HPE Pointnext Tech Care Basic delivers dependable on-site maintenance, immediate parts and labor coverage, and rapid Next Business Day response to keep your critical hardware operating at peak productivity. With remote support options and a clear, predictable service window, you gain peace of mind and a trusted partner for your technology investments.
- 4-year coverage for long-term reliability: Lock in extended protection that spans four years, helping you protect upfront hardware costs and maintain steady budgeting while maximizing uptime and return on investment. This long-term service emphasizes consistency and proactive care to minimize unexpected outages.
- On-site maintenance and labor for minimal disruption: Experienced technicians come directly to your location to perform maintenance, troubleshooting, and repairs, reducing downtime and eliminating the need for you to ship equipment off-site. This on-site approach is designed to keep your operations running smoothly with minimal interruption to daily workflows.
- Next Business Day response within 100 miles: When a service need arises, you receive a rapid on-site response by the next business day within a 100-mile radius, helping to restore critical systems quickly and maintain momentum in your operations. This quick reaction time is essential for keeping production lines, data centers, and essential devices online.
- Parts & Labor included for dependable repairs: The plan covers both replacement parts and labor costs, ensuring that qualified technicians can complete repairs efficiently without additional out-of-pocket expenses. This feature helps reduce total cost of ownership and keeps maintenance predictable.
- Clear service scope and reliable coverage: The program is designed to deliver dependable reliability and maximum productivity through a well-defined service framework, including on-site intervention, timely parts replacement, and a structured maintenance cadence that supports continuity of operations.
Technical Details of HPE Pointnext Tech Care Basic - Extended Service
- Service duration: 4 years of extended coverage to protect hardware investments and ensure ongoing support.
- Coverage type: On-site maintenance with parts & labor included, focused on hardware repair and preventive maintenance as defined in the service terms.
- Response time: Next Business Day on-site support for eligible service requests, helping minimize downtime and accelerate resolution.
- Support hours: 9x5 coverage (typical business hours), aligning with standard enterprise IT operations to maximize accessibility and timely service.
- Geographic radius: Service response within 100 miles of the customer site, with travel and labor scheduled to support rapid restoration of services.
- Service delivery: On-site visits by certified technicians, with parts replacement and labor provided as part of the extended plan.
- What’s included: Parts replacement when required, labor for service delivery, and maintenance activities designed to keep systems healthy and productive.
How to Install HPE Pointnext Tech Care Basic - Extended Service
- Confirm eligibility: Verify that your device is enrolled in the HPE Pointnext Tech Care Basic Extended Service plan and that the product qualifies for this four-year extension.
- Initiate service activation: Contact your HPE Pointnext account representative or use your existing support portal to initiate activation and reference the product title to ensure accurate entitlement.
- Schedule service delivery: A Field Service Engineer is arranged to visit within the 9x5 window and within the 100-mile service radius as part of the Next Business Day coverage commitments.
- Prepare site access: Provide clear access to the affected equipment, confirm safety protocols, and share any necessary credentials or installation notes to facilitate a smooth service visit.
- Complete service and validation: The technician performs maintenance or parts replacement as required, validates system functionality, and documents the repair for your records. A successful handoff signals the completion of the service and a return to normal operations.
Frequently asked questions
- What is included in HPE Pointnext Tech Care Basic - Extended Service? It is a four-year on-site service plan that covers parts and labor, maintenance services, and a Next Business Day response within a 100-mile radius of your site, designed to enhance uptime and reliability for supported hardware.
- What does Next Business Day mean? If an issue requires on-site intervention, a certified technician arrives by the next business day within the defined geographic coverage to perform diagnostics, repair, and maintenance, helping to minimize downtime.
- Is this service available for all HPE products? Availability depends on the product family and region; eligibility is confirmed by your HPE account representative at the time of enrollment and activation of the plan.
- Can the service be extended beyond 4 years? The standard offering is a four-year extension; longer-term options may be available through direct consultation with HPE sales or your account manager.
- How do I activate or track service? Activation is completed through your HPE Pointnext account or service portal; you can monitor service status, upcoming visits, and maintenance activities through the portal.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 16 reviews
Sort
Product Reviews
★★★★★ 5
Great entertainment, charges quickly!
Color: Orange
Super fun entertainment for dog! Toy ball charges quickly and the charge lasts for at least an hour of playtime for the dog. There are 2 modes. one mode Just lights up, which makes it easy for pet to chase it. The second mode not only lights up, but it also wiggles on the ground Randomly and speeds off in a direction on its own, which really makes it interesting for your dog or cat to follow! Once the ball is not touched for about thirty seconds, it goes dormant and it will stay like that As long as it's charged until somebody touches it, and then it starts up randomly lighting up and moving around the floor on its own And making a vibration noise. It's a lot of fun to watch the dog chase and play with, and it certainly keeps them entertained for a while! The laughs and fun entertainment are definitely worth it. The only downside is that my dog chewed off the soft fabric covering in about twenty minutes.And she's not a real big chewer. It looks better with the covering on it, but even without it, the ball works fine and she plays with it every day.So that is not a showstopper. But good to supervise your dog for safety.In case they are a chewer, and they decide to destroy the cover. But the ball works fine without the cover too!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 12, 2026
★★★★★ 4
Looooves her crazy new ball
Color: Orange, Color: Orange
Our 90lb mastiff/boxer mix Indie is very playful, curious and energetic. She needs toys that engage her and keep her busy. This ball does the job!
We’ve had it for less than a week. Here’s what I love and what could be better:
PROS:
• She dog loves it. She whines for it. She gets absurdly excited when I get it out. She’s a bit of an anxious dog, but had zero problems with it inexplicably coming to life.
• It lasts a while on a single charge, so it keeps her busy for a good long time. The longest we’ve used it at a stretch is an hour.
• It’s pretty durable. She’s a super chewer (destroyed every “non-destructible” toy we’ve purchased for her), but the actual ball is hard plastic. She gnaws on it and it gets scratches, for sure. But she’s not going to chew it to pieces.
• On carpet, it’s reasonably quiet.
• It comes with a replaceable silicone button.
• It’s easy to charge…just pull off the silicone button and the charging port is inside.
• The silicone button is flush with the ball’s hard plastic surface, so there’s no way for her to pull the silicone button out and swallow it or get to the charging port.
CONS:
• Cover is worthless if your dog is a chewer. It goes on like an envelope with a Velcro closure. We took it off immediately.
• Without the cover, it’s very noisy on hardwood floors. To us, it’s worth it. (Though, I work from home, so I might feel differently after the holiday vacation.)
• She’s an XL dog, so she can fit the whole ball in her mouth easily and accidentally chomp down on the button and turn the ball off. Not a big deal, just something to know if you’ve got a Lab or larger dog.
• With extended playtime, the two halves can come unscrewed, especially with a large dog who uses their paws/jaws on it a lot. Thankfully, it makes a loud buzzing noise when this happens, so we know we need to take it from her and screw it back together. Is this a potential danger? With the rechargeable battery inside, I’d say yes. But we also don’t let her play with this toy without supervision. So keep that in mind.
Bottom line:
It has its drawbacks, but it keeps her entertained and seems like it should last her at least 6 months with supervised play. Which is honestly REALLY good when we’re talking about Indie, Destroyer of Toys. I’d buy it again.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 31, 2024
★★★★★ 3
Difficult/impossible to unscrew plastic cups (in order to recharge the vibrating/blinking device)
Color: Orange
Generally, I don't leave feedback on items purchased. However, in this case, I feel compelled to do so in hopes the mechanical engineers (of this product) will take my input to heart and ultimately modify it.
First the pros...
- I have 2 high-energy dogs (Jack Russell Terriers) who love their toys (e.g., chewing bones, tug-of-war, etc.) but usually get bored with them rather quickly.
- This interactive PetDroid ball, however, keeps them busy for a long time.
- In fact, my smaller dog (Max) knows its storage location and sits (as early as 6 AM) in front of the cabinet so that I give him "his ball". It keeps him busy for up to 1-2 hours at a time.
- Max is literally addicted to the PetDroid ball... his determinant play with it makes me laugh all the time.
Now, the cons...
- After several days of play, the exterior looks chewed up quite a bit. That's no problem though.
- Unfortunately, the interior "threads/grooves" of the two plastic cups (for closing/fasting) are very tiny.
- Thus, after an hour-long hard play, it is almost impossible to unscrew the 2 plastic cups in order to recharge the interior device.
- It appears the 2 cups somehow come off track and get realigned from the inside.
- At that point, I cannot unscrew the PetDroid ball in order to recharge the device.... and without the blinking/vibration, this toy is no longer fun for play.
- Ultimately, I had to place the bottom half of the ball into a vise and then use a plumbing wrench to untwist it.
Proposed Solution:
- Increase the size of the plastic cups' interior threads/grooves so that they won't get realigned/come off track.
- This would mitigate the current dilemma of NOT being able to unscrew the ball in order to recharge it.
In my view, this should be a relatively simple fix and significantly improve the durability of this product.
Thank you for your time.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 4, 2022
★★★★★ 5
Good fun and entertaining!
Color: Orange
A really fun interactive toy for your dog! It's pretty erratic and really gets him chasing it. The included soft cover was kinda hard to install and then it's hard to turn it off and on with the cover on, I feel like the cover didn't really improve it at all, sure it's louder without the cover but I feel like dog also likes it that way, he likes loud squeaky toys and this thing making a bunch of noise is appealing to him. We have mostly hardwood floors so it really gets moving, I'm sure on carpet it would be a bit quieter and maybe even a bit slower to move around but on hard smooth surfaces this things can really get zipping around abd get some speed to make him chase it. Overall a fun and entertaining toy.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 27, 2026
★★★★★ 5
Awesome
Color: Orange
Awesome Toy . My Jack is crazy over it. She usually get bored with others, but this toy still has her attention after a couple of weeks Runs a long time on a short charge. 👍🏻
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 30, 2026