Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H32147

ExtremeWorks Managed Services MonitoringPLUS – Extended Service by Extreme Networks delivers continuous remote network monitoring, expert technical support, and ongoing Operational Software updates for your Covered Products. This 1-year service is designed to provide complete peace of mind, combining real-time visibility, proactive issue detection, and rapid response to keep critical networks running smoothly. With access to Extreme Networks’ NetworkControl Center (NCC) 24/7, you gain a centralized, secure portal that presents live health metrics, performance trends, security status, and standardized reports. MonitoringPLUS is crafted for organizations that depend on network reliability, offering a scalable framework for configuration backups, inventory management, and consistent reporting across multiple devices and sites. By pairing advanced monitoring with next-day parts replacement and round-the-clock support, this extended service minimizes downtime, reduces operational risk, and helps you meet compliance and service-level commitments with confidence. The service’s defined coverage is aligned with the terms of the AHR offerings, ensuring that your investment translates into predictable performance improvements, faster incident resolution, and optimal network efficiency over the entire contract period.

• 24/7 remote network monitoring and proactive issue detection: Continuous observation of device health and performance data, automated correlations, and real-time alerts delivered through prescriptive alarm workflows. This enables faster triage, reduces mean time to detect (MTTD), and helps you stay ahead of potential outages before they impact users.
• Operational Software updates and upgrades: Regular firmware and software updates for Covered Products to ensure you benefit from the latest features, security patches, and performance improvements. Staying current minimizes vulnerability exposure and sustains network efficiency over the term of the agreement.
• Next Business Day (NBD) Advanced Parts Replacement: A guaranteed response framework that ships replacement components promptly to minimize downtime. This service level reduces repair windows and supports mission-critical operations by delivering rapid recovery for covered hardware.
• 24x7 access to NetworkControl Center (NCC) and unified support channels: A centralized portal for real-time health analytics, performance dashboards, security insights, saved configurations, and standardized network reports. Access is complemented by responsive telephone and web-based support to resolve issues quickly.
• Inventory, configuration backups, and standardized reporting: Automatic saving of configurations, maintained hardware inventory databases, and consistent reporting formats across devices. This simplifies change management, auditing, and capacity planning while improving operational visibility across the network.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS

• SKU: H32147
• Service: ExtremeWorks Managed Services MonitoringPLUS – Extended Service
• Coverage: AHR offerings
• Duration: 1 Year
• Access: 24x7 NetworkControl Center (NCC)
• Support: Email and Web access to NCC; 24/7 telephone support
• Response Time: Next Business Day (NBD) Advanced Parts Replacement
• Inclusions: Remote network monitoring, ongoing operational software updates/upgrades, preventive alerts, and advanced parts replacement
• Reporting & Inventory: Saved configurations, inventory database, and standardized network reports

How to install ExtremeWorks MonitoringPLUS

• Step 1 — Enroll and verify eligibility: Log in to the NetworkControl Center (NCC) or contact your Extreme Networks account representative to confirm contract eligibility for MonitoringPLUS and to initiate enrollment for the Extended Service term.
• Step 2 — Activate MonitoringPLUS for Covered Products: Activate the MonitoringPLUS service within NCC for the devices and sites defined in your agreement, linking each Covered Product to the service profile and maintenance window.
• Step 3 — Configure monitoring profiles: Establish monitoring parameters, alert thresholds, and notification preferences within NCC to tailor health checks, performance metrics, and escalation paths to your network environment.
• Step 4 — Populate inventory and backup configurations: Ensure device inventory data and current configurations are up to date in the NCC inventory database, enabling accurate reporting, configuration backups, and rapid recovery if needed.
• Step 5 — Validate health checks and run a test: Conduct a trial maintenance request to verify alerting, reporting, and the end-to-end workflow from detection through escalation to resolution, confirming readiness for production use.

Frequently asked questions

• Q: What is ExtremeWorks MonitoringPLUS – Extended Service? A: It is a 1-year managed service from Extreme Networks that provides around-the-clock remote network monitoring, ongoing Operational Software updates and upgrades, advanced parts replacement, and 24x7 NCC access to ensure continuous network health and rapid response to issues.
• Q: What is included in the 1-year coverage? A: The service includes continuous remote monitoring, proactive alerting, software updates/upgrades for Covered Products, Next Business Day advanced parts replacement, 24/7 NCC access, email/web support, inventory management, configuration backups, and standardized reporting.
• Q: How does Next Business Day parts replacement work? A: If a covered component fails, Extreme Networks coordinates and ships replacement parts to minimize downtime, with a guaranteed next-business-day response window to restore service as quickly as possible.
• Q: How do I access the NetworkControl Center (NCC)? A: Access to NCC is provided as part of MonitoringPLUS. You can sign in via the NCC portal with your account credentials to view real-time health data, performance dashboards, security status, saved configurations, and reports.
• Q: Can I customize alerts and reports? A: Yes. MonitoringPLUS supports configurable alert rules, thresholds, and standardized reporting within NCC to align with your operational processes and audit requirements.