Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service donsite H34027

Protect your network investment with Extreme Networks' ExtremeWorks Managed Services ResponsePLUS Extended Service. This 1-year plan delivers around-the-clock protection, rapid on-site response, and proactive parts management to maximize uptime and reliability for your critical infrastructure.

• 24x7x Next Business Day on-site response minimizes downtime and keeps essential services online.
• On-site support with Exchange-ready parts and fast replacement to resolve hardware issues quickly.
• Electronic and Physical protection safeguards both digital assets and physical equipment for superior reliability.
• 1-year service duration provides stable coverage, predictable budgeting, and long-term value.
• Integrated parts logistics and proactive service optimization help maintain peak performance and efficiency.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service

• SKU: H34027
• Service type: Extended Service within ExtremeWorks Managed Services
• Coverage: 24x7 support with Next Business Day on-site response
• On-site support: Yes, on-site visits by qualified technicians
• Parts and exchanges: Exchange-based parts replacement included
• Protection scope: Electronic and Physical sub-type for enhanced reliability
• Term: 1 year
• What it protects: Your network investment, critical devices, and overall productivity

How to install ExtremeWorks Managed Services ResponsePLUS — Extended Service

This offering is a service contract rather than a software or hardware installation. To activate and deploy ResponsePLUS Extended Service, follow these steps with your Extreme Networks account team or an authorized partner:

• Confirm eligibility and identify the devices and sites covered under the service.
• Provide a current device inventory and serial numbers to establish coverage and route Next Business Day parts replacement.
• Assign a dedicated account manager and define service hours, escalation contacts, and communication protocols.
• Coordinate onboarding, including access permissions for field technicians and any required on-site facilities.
• Schedule a kickoff or onboarding visit if needed, and implement post-visit validation to confirm full functionality.

Frequently asked questions

What is included in the ResponsePLUS Extended Service?

ResponsePLUS Extended Service provides 24x7 support with Next Business Day on-site response, on-site visits, exchange-based parts replacement, and electronic and physical protection for Extreme Networks infrastructure over a 1-year term.

What is the guaranteed response time for on-site service?

Response times are guaranteed as Next Business Day for on-site visits, available around the clock to minimize downtime.

Does this plan cover hardware parts and replacements?

Yes. The plan includes exchange-based parts replacement to quickly restore function and maintain network availability.

How long does the service term last?

The service is valid for 1 year from the start date, with renewal options available to maintain ongoing protection and support.

Is this service suitable for mission-critical environments?

Yes. The combination of 24/7 monitoring access, rapid on-site response, and proactive parts management is designed to maximize uptime and productivity for essential network components and services.