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Description
HPE Pointnext Tech Care Essential - Extended Service - 3 Year - Service 010m W/nvd SvcUnlock reliable, proactive support for your HPE infrastructure with HPE Pointnext Tech Care Essential Extended Service. This comprehensive 3 year service is designed to keep your hardware and software running smoothly, whether you operate on premises, in the cloud, or through HPEs as a service models. By pairing proactive guidance with rapid access to product specific experts, Tech Care Essential helps IT teams move from reactive firefighting to
Unlock reliable, proactive support for your HPE infrastructure with HPE Pointnext Tech Care Essential — Extended Service. This comprehensive 3-year service is designed to keep your hardware and software running smoothly, whether you operate on-premises, in the cloud, or through HPE’s as-a-service models. By pairing proactive guidance with rapid access to product-specific experts, Tech Care Essential helps IT teams move from reactive firefighting to strategic, business-advancing operations. The service is built to minimize downtime, streamline incident resolution, and maximize productivity through enhanced visibility, knowledge sharing, and a structured support framework tailored to your workloads.
- Comprehensive Operational Support for HPE hardware and software across on-premises environments and HPE as-a-service offerings, ensuring unified coverage for your entire IT estate.
- Proactive Guidance and Knowledge Access to help you anticipate issues, optimize configurations, and implement best practices that improve efficiency and reduce risk.
- Direct Access to Product-Specific Specialists who understand the nuances of your workloads, enabling faster triage, more accurate assistance, and fewer entitlement questions.
- Multi-Channel Support including telephone, real-time chat, automated incident logging, and moderated forums with clearly defined response times for predictable service levels.
- 4-Hour Parts and Labor Response to keep critical systems online with rapid on-site or remote remediation, backed by a robust 3-year coverage window designed for dependable results.
Technical Details of HPE Pointnext Tech Care Essential — Extended Service
Technical Details for this service are designed to deliver reliable, scalable support across a wide range of HPE products and configurations. While exact specifications may vary by asset, the core offering centers on proactive technical guidance, rapid access to specialists, and fixed-time response commitments that align with enterprise IT needs. The 3-year duration ensures long-term dependability, while the combination of onsite and remote support capabilities supports diverse environments and service expectations. Delivery of parts and labor is coordinated to minimize downtime, with service engagements executed in accordance with the defined escalation path and service levels established at enrollment.
Service duration: 3 years
Coverage scope: Hardware and software products from HPE, including on-premises deployments and as-a-service models
Response time: 4-hour parts and labor service response window to maximize uptime
Support channels: Telephone, real-time chat, automated incident logging, and HPE moderated forums with defined response times
Guardrails: General Technical Guidance for operation, management, and security of the supported product, in addition to issue resolution
How to Install HPE Pointnext Tech Care Essential
- Assess eligibility and scope: Confirm that your HPE assets and workloads are within the Tech Care coverage framework and identify the catalogs of hardware and software to be supported.
- Obtain a service enrollment: Engage with an HPE representative to enroll the affected systems under the 3-year Tech Care Essential plan, capturing asset IDs, SKUs, and any unique workload considerations.
- Define service levels and windows: Establish the required 4-hour response commitments, on-site delivery preferences, and escalation paths tailored to your environment.
- Prepare asset documentation: Compile inventory data, network topology, critical assets, and contact points to enable swift triage and accurate support.
- Activate access to expert resources: Provision user accounts for support channels (phone, chat, forums) and verify entitlement to product-specific specialist assistance.
- Publish the support plan internally: Distribute the service summary, contact procedures, and escalation guidelines to IT teams to ensure everyone knows how to initiate a request.
Frequently Asked Questions
-
What is HPE Pointnext Tech Care Essential — Extended Service?
It is an operational support service that provides proactive guidance, direct access to product-specific specialists, and multi-channel support for HPE hardware and software products, across on-premises and as-a-service deployments. The service emphasizes prevention and efficient problem resolution to reduce downtime and optimize IT operations over a 3-year term. -
What does the 4-hour parts and labor response mean?
The 4-hour response window indicates the time from incident logging to the initiation of remediation actions, including the delivery of replacement parts (if required) and on-site or remote work to restore service. This SLA is designed to minimize downtime for critical systems and maintain high availability. -
What kind of support channels are available?
Support is accessible via telephone, real-time chat, automated incident logging, and HPE moderated forums. Each channel provides defined response times and escalation options to ensure timely assistance tailored to your urgency and workload. -
Does Tech Care Essential include guidance beyond fault resolution?
Yes. Beyond troubleshooting, the service offers General Technical Guidance on operation, management, and security of the supported product, helping customers optimize configurations, deployments, and security postures. -
Is this service compatible with both on-premises and cloud-based workloads?
Absolutely. Tech Care Essential is designed to cover HPE hardware and software across on-premises environments and HPE as-a-service or cloud-integrated models, providing a unified support experience across your entire IT footprint. -
What are the primary benefits of enrolling in Tech Care Essential?
Benefits include reduced risk through proactive guidance, faster issue resolution with access to product specialists, predictable service levels with multi-channel support, and faster time-to-value by enabling IT teams to focus on strategic initiatives rather than triage tasks. -
How long does the service last?
The standard duration for this plan is 3 years, offering sustained coverage and continuity for ongoing IT operations and evolving workloads. -
How do I enroll or renew?
Enrollment or renewal typically involves contacting an HPE sales or support representative, providing asset inventories, SKUs, and workload details, and agreeing to the terms of the 3-year extension. A service agreement will be issued with defined scope and SLAs. -
Are there regions where Tech Care Essential is not available?
Availability varies by region and product line. It’s best to consult with an HPE representative to confirm regional availability and any country-specific terms or service constraints.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
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- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 27 reviews
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Product Reviews
★★★★★ 5
this book set my soul ablaze! <3
Format: Paperback, Format: Paperback
"i had never really cared about the weather before, but now, clear skies meant everything to me, and i was grateful to see another calm morning."
this book. this book!
i loved the last storm so much. the writing style. the descriptions. the world-building. the characters. the plot twists. the tropes. the sexual tension. the—everything. everything was magic.
the last storm follows our two main characters, ara and rogue, giving us dual POV from both characters (which i loved, btw). ara, a human girl who has been locked away in her father’s estate most of her life, just wants to see the world. all she dreams of is seeing what else is out there. but when her father announces her engagement, she knows that dream will become nothing more than just that—a dream.
rogue, the fae king, is tired of the attacks being rained down on his people. in hopes of finding out the human king adon’s secrets, rogue infiltrates auryna’s borders. in his last resort to gain information, he visits the local pub. to his surprise, the general’s precious only child is sitting at the bar, drink round after round of mead. now he just needs to figure out how to take her without anyone noticing.
first and foremost, let’s talk about the endless list of my favorite tropes and aspects that this book had.
›› enemies to lovers
›› fated mates
›› one bed
›› the chosen one
›› elemental magic
›› actually good and shocking plot twists!!!
›› badass female lead
›› morally-grey love interest
›› fae/human war
›› force proximity
›› touch her and die
›› who did this to you?
›› captor/captive
›› praise k!nk (panting profusely)
“you are entirely the opposite of everything that i am, and i would gladly wear your shackles if it meant i could have you.”
it’s been a long while since i read a book i liked this much. but i just loved this book. it set my soul ablaze. thank you to the author for writing this beautiful story and for blessing me with an eARC! i loved it so much that i immediately bought the paperback upon release!
every aspect of this book was just beautiful. i was blown away by the way the world was described, the way feelings were portrayed, the way the elements were used in the fae’s magic. it just—AHHH! i just absolutely adored it all. i cannot wait for the second book to release next year!
also the way he calls her “little storm” sets my heart on fire.
this was a fast-paced read and if you are a lover of acotar, fbaa, deal with the elf king, or any other similar books, then please stop everything you’re doing and read this book right now. you won’t regret it.
thank you again, jd linton, for giving me the privilege of reading your arc and for blessing this world with the world you created. <3
"something about him pulled me in, like a moth to a flame, and it felt as if i was just waiting for the inevitable burn that came with flying too close to the fire."
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Reviewed in the United States on November 15, 2022
★★★★★ 4
Fun, both heartwarming and heartbreaking
Format: Kindle
Only my second first person written selection, I am still getting used to that aspect, but unlike my first, I enjoyed that the story was told through both MCs. A great enemies to lovers, forced proximity, fated love etc, that resonated to me. There were some small twists that I could see coming, but also a few that I didn’t quite see until the characters were also seeing. Personally, I am more interested in the story than the spice, but with that said, it was well seasoned! I am kind of new to the spice world so I can’t say for sure how this would rate, but it definitely had some heat. I am very glad I happened across this author, and I do plan on also reading the next book….if nothing else, just to see for myself the “transformation” of the characters I’ve grown to love!
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Reviewed in the United States on May 23, 2024
★★★★★ 5
😍😍 BEST DEBUT NOVEL EVER
Format: Paperback
I’m having trouble finding accurate words to describe the way this book made me feel, but I am going to do my best.
To start off with basic elements, the character and world building are phenomenal. I feel a strong bond to not only the two main characters, Ara and Rogue, but to each and every character introduced throughout the book. The author did a stellar job of giving each of them unique personhood. All of the scenes are beautifully described. So much so that throughout the entirety of the book, I could see every scene: the towns, the castles, the meadows, the landscape. I have had difficulty with this and with distinguishing between outlying characters while reading in the past, but I did not have to think to remember details of world or character building because they flowed naturally within the story and were described well. I have read book series before that made me want to be a part of that world, but I actually felt like I got to step into Auryna and Ravaryn!
The plot twists!! Although this is not a suspense novel, it still had me on a rollercoaster of emotions and on the edge of my seat from beginning to end. I haven’t cried actual tears over a book since I was in high school (and I’ve read a LOT). This book finally broke the floodgates in the final few chapters. Multiple times. And we love a good cliffhanger. It truly made me FEEL.
THE SPICE is a solid 3.5/5. Some of the scenes had me flushed, some had me taking notes, some just had my jaw slack and my mouth hanging open. Bravo, JD Linton, bravo.
The relationships: friendships, family, romantic, ALL of the relationships in this book have so much meaning. The author does a great job at making you feel the love, the anger, the peace, the frustrations, the safety, the familiarity, etc. between the characters.
Ara and Rogue. I can not say enough and I also do not want to say too much. Just know that I feel like I know them both, to their core. I know what their childhood looks likes, their darkest moments, their biggest fears, their dreams and passions, what they want in life… The POV switches were seamless. I am so happy this author decided to let us see from both sets of eyes.
I can not wait for book two after that cliffhanger. And there is SO much potential for at least one prequel, I can’t wait to see where this author goes! I hope this series continues and flourishes. Fingers crossed!
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Reviewed in the United States on December 5, 2022
★★★★★ 5
Amazing!
Format: Kindle, Format: Kindle
This book was phenomenal, I devoured it within a few days! For this being a debut novel, it is fantastic and I would’ve thought the author was a seasoned author. I have zero complaints about this book.
Let me start by saying that the world building was phenomenal. I could picture everything in my head because of how detailed it was — that’s how good it was written. And I absolutely love the “captive/captor” trope so much, it’s become one of my favorite tropes, so I was pleasantly surprised to see that this book had that.
I loved the banter between Rogue and Ara — they’re both snarky and witty, plus with the romantic tension, it made the dialogue that much better. Speaking of romantic tension, yes there is spice but not so much of it that it overrides the plot, which I loved. For me, this would probably be on the 3/5 level of spice.
This book had a ton of plot twists and I thoroughly enjoyed it.
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Reviewed in the United States on November 13, 2024
★★★★★ 4
High on Tropes and Satisfaction
Format: Kindle
This is a great Romantasy book full of action, adventure, and everything you look for in this genre.
I won’t lie: it does kinda feel like the author found every common trope from every successful book of this kind and threw them all into this novel. But if it ain’t broke, don’t fix it. Especially in romance, there’s a large audience who has specific expectations, and they want them every time. Nothing wrong with that and many times I’m one of them.
I have no idea what defines a spoiler honestly, so
spoiler alert!!!!!!!
Tropes include:
Only one bed at the inn/bar
Dissatisfaction with life before hunk appears
Lost royalty
The chosen one
Montage of dress up time followed by shocked hunk
Forbidden romance between two from rival peoples
Power that cannot be controlled, simply guided/asked
Gathering intel at the inn/bar
FMC who knows how to fight/use weapons well
There’s probably more but no need to list them all.
Good story and I would recommend!
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Reviewed in the United States on June 14, 2024
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