Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr-16535t

Extreme Networks MonitoringPLUS offers comprehensive, proactive remote network monitoring and maintenance for your Extreme Networks hardware and Operational Software. This extended service bundle delivers continuous health visibility, expert technical support, regular software updates and upgrades, and advanced parts replacement to help you maximize uptime and optimize network performance over a full year. With round-the-clock access to Extreme Networks NetworkControl Center (NCC), you can monitor, manage, and report with confidence, knowing experts are watching your network around the clock.

• 24/7 remote network monitoring and alerting with systematic evaluation and correlation of events, delivering timely alarm notifications to support proactive maintenance requests and reduce mean time to repair (MTTR).
• Comprehensive support and access through Extreme Networks NetworkControl Center (NCC) 24 hours a day, 365 days a year, including telephone and web-based assistance, email support, and a dedicated service depot network to ensure rapid issue resolution.
• Operational Software updates and upgrades included as part of the extended service, ensuring your devices run the latest features, security improvements, and performance enhancements without additional licensing or downtime concerns.
• Advanced parts replacement with Next Business Day (NBD) service response, delivering parts in a timely manner to minimize downtime and keep critical infrastructure online and operating smoothly.
• Centralized visibility with saved configurations, an inventory database, and standardized network reports that empower IT teams to monitor health, performance, and security issues in real time and plan capacity accordingly.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr-16535t

Service Duration: 1 year from activation, providing a fixed-term commitment to proactive network management, support, and parts replacement.

Coverage and Inclusions: Remote network monitoring for Covered Products, continuous technical support, ongoing Operational Software updates and upgrades, and advanced parts replacement designed to reduce downtime and maintain service levels across your Extreme Networks infrastructure.

Access and Visibility: Real-time health and performance visibility via the NetworkControl Center (NCC), with saved configurations, an inventory database, and standardized reports that enable quick assessment of network posture and risk areas.

Alarm and Response: Events detected through remote monitoring are collected, evaluated, and correlated, then presented through a pre-prescribed alarm notification process to support customer-initiated maintenance requests, including software updates, upgrades, or configuration changes.

Support Channels and Services: Comprehensive support via email, telephone, and web access, backed by a service depot network to maximize reliability and minimize operational disruption. The service emphasizes reliability, ease of operation, and predictable response times, including Next Business Day (NBD) parts replacement.

How to install Extreme Networks MonitoringPLUS

• Confirm you have an active MonitoringPLUS Extended Service purchase for a 1-year term and that your Covered Products are eligible for the service.
• Activate your NetworkControl Center (NCC) access credentials and become familiar with the NCC dashboards, health metrics, and standard reports.
• Configure alarm preferences, notification channels, and maintenance request triggers to align with your organization’s operating procedures and change management policies.
• Schedule and enable Operational Software updates and upgrades in accordance with your policy, ensuring minimal user impact and clear change windows for maintenance windows and maintenance requests.
• Monitor NCC alerts and work with Extreme Networks support to optimize network performance, validate configurations, and coordinate any required parts replacement or software changes as per the 1-year service plan.

Frequently asked questions

• Q: What is MonitoringPLUS?

  A: MonitoringPLUS is Extreme Networks’ extended service offering that combines continuous remote network monitoring, 24x7 access to the NetworkControl Center (NCC), technical support, regular operational software updates and upgrades, and advanced parts replacement to help maximize uptime and ensure reliable network operation for a full year.

• Q: What is included in the 1-year Extended Service?

  A: The 1-year Extended Service includes remote monitoring and event correlation, real-time NCC access, 24x7 support channels (phone, web, and email), ongoing Operational Software updates and upgrades, advanced parts replacement with Next Business Day service, and standardized reporting plus an inventory database for visibility and planning.

• Q: How do I access the NetworkControl Center (NCC)?

  A: Access is provided as part of the MonitoringPLUS service. You will receive NCC credentials and onboarding guidance to log in, view health dashboards, review saved configurations, and generate standardized reports for ongoing network management.

• Q: What does Next Business Day parts replacement mean?

  A: Next Business Day (NBD) parts replacement means that when a covered component requires replacement under the MonitoringPLUS program, Extreme Networks commits to delivering the replacement part on the next business day to minimize downtime and preserve service levels.

• Q: Is this service suitable for all Extreme Networks devices?

  A: MonitoringPLUS is designed for eligible Covered Products within the program scope. It provides broad remote monitoring, software updates, and parts replacement tailored to the included devices and software, helping customers maintain optimal performance and resilience.