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Description
HPE Foundation Care - Extended Service - 3 Year - Service 5600hi 24p SvcThe HPE Foundation Care Extended Service is a comprehensive, enterprise grade support solution designed to maximize uptime and protect your critical IT investments. Built to partner with your IT team, this service blends hardware and software support to reduce downtime, accelerate issue resolution, and shorten the path from problem to solution. With remote diagnostics, on site hardware repair when necessary, and access to updates, patches, and
The HPE Foundation Care Extended Service is a comprehensive, enterprise-grade support solution designed to maximize uptime and protect your critical IT investments. Built to partner with your IT team, this service blends hardware and software support to reduce downtime, accelerate issue resolution, and shorten the path from problem to solution. With remote diagnostics, on-site hardware repair when necessary, and access to updates, patches, and collaboration for selected non-HPE software, Foundation Care delivers predictable support you can rely on. This 3-year coverage is crafted to align with the lifecycle of demanding data center environments and helps you manage risk, budget effectively, and keep business operations running smoothly. Whether your infrastructure spans on-premises hardware or mixed environments, HPE Foundation Care is engineered to provide rapid access to expert resources, fast problem resolution, and continuous improvements through new releases and software updates.
- End-to-end support for hardware and software: Remote diagnosis and software updates are combined with on-site hardware repair when required, offering a complete service experience that tackles issues at the source and speeds recovery, minimizing downtime and preserving service levels.
- Three-year, predictable coverage: A fixed, long-term commitment that helps simplify budgeting and planning while ensuring you remain aligned with the lifecycle of your 5600hi 24p Svc and related components.
- Fast, reliable response times: Next Business Day parts and labor service response and on-site availability of experts ensure rapid escalation and resolution to keep your systems online during critical windows.
- Software support and updates: For eligible software, Foundation Care includes remote technical support, updates, and patches, plus Collaborative Call Management for selected non-HPE software to streamline cross-vendor issues.
- Reduced complexity and cost of ownership: By consolidating hardware and software support under a single agreement, you minimize vendor management overhead, simplify procurement, and optimize maintenance cycles for your 5600hi 24p environment.
Technical Details of HPE Foundation Care Extended Service
HPE Foundation Care Extended Service delivers a structured, enterprise-grade framework that complements the reliability of your 5600hi 24p infrastructure. While precise specifications may vary by region and configuration, key service levels and capabilities consistently focus on minimizing downtime, accelerating issue resolution, and keeping your environment up to date with the latest software enhancements. The following details summarize the core elements commonly included with this 3-year coverage:
- Service duration: 3 years from the date of enrollment, designed to align with typical hardware refresh cycles and operational planning windows.
- Coverage scope: Comprehensive hardware support (remote diagnosis, on-site repair when required) and software support (remote technical assistance, software updates, and patches) for eligible HPE products and selected third-party software as determined by HPE.
- On-site service and response: On-site hardware repair when remote resolution is not sufficient, with Next Business Day parts and labor response for expedient service and rapid restoration of function.
- Software elements: Basic Software Support for eligible HPE software, plus Collaborative Call Management for selected non-HPE software to coordinate multi-vendor remediation efforts and minimize finger-pointing during complex incidents.
- Updates and releases: Access to new software releases, patches, and updates as they become available from HPE and supported third-party vendors, helping you stay current with security and performance improvements.
- Administrative considerations: Simplified enrollment, centralized service management, and predictable renewal terms to support procurement and governance across large IT estates.
How to install HPE Foundation Care Extended Service
Enrolling in HPE Foundation Care Extended Service is a straightforward process that fortifies your existing hardware investments with proven support capabilities. While installation in the traditional sense is not required for a service contract, activating and configuring the coverage involves a few essential steps to ensure seamless support when you need it most. Follow these steps to get your 3-year coverage up and running fast:
- Verify eligibility and product alignment: Confirm that your 5600hi 24p-related hardware and software configurations are eligible for Foundation Care, and identify which components will be covered under the extended service term.
- Gather essential identifiers: Collect the product serial numbers, SKUs, UPCs, and any relevant inventory data to ensure accurate enrollment and mapping of coverage to your assets.
- Engage a channel or directly contact HPE: Work with your authorized HPE partner, reseller, or HPE account representative to initiate enrollment and configure the scope of coverage for hardware and software components.
- Submit service details and installation information: Provide required installation or deployment details, coverage start dates, and any site-specific notes to tailor the service to your environment.
- Confirm activation and access to support: Receive service activation confirmation, establish the preferred contact channels, and configure escalation procedures so that remote diagnosis and on-site support are immediately available when issues arise.
Frequently asked questions
-
Q: What is included in HPE Foundation Care Extended Service for the 5600hi 24p Svc?
A: The service combines remote diagnosis, on-site hardware repair when needed, and software updates for eligible software. It also provides Basic Software Support for included software and Collaborative Call Management for selected non-HPE software, all within a 3-year coverage window. On-site response is offered as part of the service, with Next Business Day parts and labor to help minimize downtime. -
Q: How long does coverage last and what does the 3-year term mean for budgeting?
A: The 3-year term starts at enrollment and extends for three full years, giving you predictable renewal timing and budgeting. This term helps stabilize maintenance costs and aligns with typical hardware lifecycle planning for enterprise environments. -
Q: What happens if hardware fails or software issues arise?
A: If a hardware fault cannot be resolved remotely, remote diagnosis escalates to on-site support. On-site visits are scheduled with a Next Business Day response for parts and labor, ensuring rapid restoration of service and availability. -
Q: Is software update access automatic, and does it include third-party software?
A: Remote software support and updates are included for eligible HPE software, and updates for selected third-party software may be included as determined by the original software manufacturer and HPE. Collaborative Call Management helps coordinate remediation across multiple vendors when needed. -
Q: How do I enroll or renew Foundation Care Extended Service?
A: Enrollment is typically completed through an authorized HPE partner, reseller, or your HPE account team. Renewal terms are configured as part of the contract and aligned with your asset inventory and lifecycle requirements.
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4.1 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 3
3.5 stars, A little boring to say the least.
Format: Kindle
Wow so I'm not sure where to begin on this one. This was a very different take on the legend of Arthur and Excalibur. This is told from the point of view of Morgan the sister of Arthur. Honestly the first 50% of this book is world building and character building which unfortunately was super boring for me. Morgan to me was a female MC that had a hard time in believing in herself. Sometimes taking too long to understand exactly what was going on around her. Draven was also a different male MC, like I couldn't put my finger on him and what he was all about. It was not until the last 10% of the book did we get some answers on the mystery that is Draven. The other 50% of the book centered around this big journey with everyone having a different motive. We see a spark of magic around this time that had me excited but then we never expanded upon that and what it could mean for the female MC. I feel like I want to read the second book just to see where this goes, but the spice was probably a 2 out of 5. Side characters are ok, Lancelet was fun but I almost felt like I wanted more.
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Reviewed in the United States on September 13, 2023
★★★★★ 5
A bewitching retelling of Arthurian legend!
Format: Kindle
In a land where the Fae have nearly become only a legend and those who still posses even a morsel of the blood are few and far between, Morgan finds herself cast aside by most of society due to her rumored half-Fae lineage, including her brother, King Arthur. With the kingdom at the brink of war, Arthur entrusts her with a quest to retrieve a Fae weapon of legendary power: the sword of Perun, Excalibur. Accompanied by men she loathes, Captain Kairos Draven and Ragnar Whitehorn, she embarks on her long and unbeknownst perilous journey, only to find that things she once believed to be myth are in fact very real. With devastating twists, omitted truths, witty banter and fierce action, Queen of Roses leaves you begging to know more about the secrets of Aercanum!
Wow, wow, wow! Going into this story, I did not realize that it was going to be a retelling of Arthurian legend, especially not one with a fantastical twist! The unique spin almost gave me The Witcher vibes and I think adding Fae into the mix was quite interesting. I knew the basics of the legend but after reading this book, it has piqued my interest and makes me want to learn more about it. My attention was snatched as soon as I finished the prologue and I knew that I was going to devour this story. I truly enjoyed the gender swaps and even how Arthur was portrayed as villainous. Morgan’s past and even her parts of her present is absolutely heartbreaking, and I felt for her at times. I can only recall one other book that made me hate characters the way I despised Florian and Arthur, leaving me with my blood boiling and feeling disgusted. Even after finishing the book, Draven is still a mystery to me and I cannot figure out how to feel about him. I guess they just means that the author did an excellent job at conveying each character’s persona! The rich world building and imagery made it easy for me to visualize the places that the group visited along their journey. I am truly engulfed in this story and I cannot wait to see wait fate awaits Morgan and how the Fae will be even more incorporated in the next book!.
I received a free copy of this book and am voluntarily leaving a review.
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Reviewed in the United States on August 11, 2023
★★★★★ 4
Enchanting
Format: Kindle
"Queen of Roses" by Briar Boleyn is a delightful and refreshing reimagining of the classic tale of King Arthur, with a captivating twist that places the spotlight on Morgan, a character who has often been overshadowed in traditional retellings. Boleyn's creative decision to shift the narrative perspective to Morgan breathes new life into the story, offering readers an intriguing and compelling look at the Arthurian world from an entirely different angle.
One of the most commendable aspects of this book is its incorporation of Fae elements, which adds an enchanting layer of magic and mystery to the already familiar Arthurian setting. Boleyn skillfully weaves the world of the Fae into the narrative, creating a captivating backdrop against which the events of the story unfold. This addition not only adds depth to the world-building but also provides ample opportunities for twists and turns that keep readers thoroughly engrossed.
However, while the book boasts numerous strengths, it does have one noticeable flaw: the characterization of Morgan. While it is reasonable to create a flawed and complex protagonist, it appears that at times, Morgan's character becomes overly difficult and hard to relate to. Her persistently negative perception of one of the main male characters, who is a potential love interest, despite his efforts to support and assist her, may come across as somewhat irrational and could test the patience of some readers. Striking a balance between a strong, independent character and one who can recognize genuine support and affection could have enhanced the overall reader experience.
Nonetheless, the allure of "Queen of Roses" lies in its innovative approach to the Arthurian legend and its skillful blending of fantasy elements into a familiar narrative. Boleyn's evocative prose draws readers into a world where magic, destiny, and fate entwine, leaving us eager to uncover the mysteries that unfold within the pages.
I received a free copy of this book via Booksprout and am voluntarily leaving a review.
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Reviewed in the United States on July 28, 2023
★★★★★ 5
An action-packed dark romantasy
Format: Kindle
I loved this book! Queen of Roses is an Arthurian-inspired dark romantasy that is the first book in the Blood of Fae series. The story follows Morgan, the princess of Camelot who is rumored to be part fae. Fueled by prejudiced hatred and a mistrust of fae blood, Morgan’s abusive father strips her of her birthright and hands it to her half-brother, Arthur. Instead of becoming queen, Morgan is commanded to join the temple of the goddesses when she comes of age.
However, Arthur turns into a psychopathic, power-hungry, fae-hating king as he ages. He develops malevolent plans and commands Morgan to find an ancient weapon with legendary power. Although Morgan is wary of Arthur’s intentions, she embraces the opportunity to go on a journey and potentially change her fate.
The story picks up from there and we follow Morgan on her quest to find the ancient relic. It’s full of high stakes adventure, mystery, tension, banter, forced proximity, hidden magic, self discovery, and betrayal. This first installment of the series intricately develops the world building and character development. There’s little romance in this book, but it is evident that it is a slow burn that will continue to develop throughout the remainder of the series.
Overall, I loved the world building, the epic fantasy, Morgan’s journey of self discovery, and all of the twists and turns that set the stage for the future installments. I can’t wait to see what happens next!
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Reviewed in the United States on April 7, 2024
★★★★★ 4
Arthurian Fae Quest…say less.
Format: Kindle
A fae centered Arthurian tale unlike any I’ve read so far. The author did a great job at descriptive world building, with scenes easily playing out in my minds eye. There was plenty of action, suspense, and even a touch of horror. An enemies to lovers, slow burn romance, a quest, with plot twist and turns aplenty. There was a love triangle, which I’m not usually a fan of but, it played out well in this story line. The FMC, Morgan Pendragon, was so blatantly naïve, yet I typically expect as much in a ‘book one’ of a series, especially one that features a fairly sheltered princess. I was happy to read that in spite of this, she still showed a strong sense of morals, fire, and spine. Now our MMC? Kairos Draven, aka Void’s Edge. Oh, how I’m a sucker for a smoking’ hot grumpy warrior alpha with a witty mouth, and a strong sense of “touch her and die” attitude, so you know who held all my cards. That ending? Just made me swoon all the harder. Now add a battlecat that rivals the size of a horse…and well Ms. Briar Boleyn you have well and truly stolen my heart. I’m excited to see where the story goes from here, and follow along to see more of the characters growth. I went into this story fairly blind, and I think I enjoyed it all the more because of it.
Once the story got going, it had me in an absolute chokehold and it was difficult to put down.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 12, 2024
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