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Description
APC by Schneider Electric On Site Service - 1 Year - Service Existing Service ContraExperience peace of mind with the APC by Schneider Electric On Site Service 1 Year Service. This comprehensive maintenance solution is designed to ensure that your equipment operates efficiently, providing a unique blend of convenience, productivity, and expert support. As an essential investment for businesses that rely on uninterrupted power supply systems, this service guarantees reliability and customer satisfaction. Dependable On Site Service:
Experience peace of mind with the APC by Schneider Electric On Site Service - 1 Year - Service. This comprehensive maintenance solution is designed to ensure that your equipment operates efficiently, providing a unique blend of convenience, productivity, and expert support. As an essential investment for businesses that rely on uninterrupted power supply systems, this service guarantees reliability and customer satisfaction.
- Dependable On-Site Service: Our 1 Year On-Site Service guarantees prompt and reliable maintenance support, minimizing downtime and ensuring your operations run smoothly.
- Quick Response Time: With a rapid 4-hour service response time, our expert technicians swiftly address any issues that arise, enhancing productivity and operational efficiency.
- Comprehensive Maintenance: The service encompasses both parts and labor, ensuring that all necessary repairs and replacements are handled with care and professionalism.
- Hands-On Physical Service: Benefit from direct, hands-on support that allows for quicker problem resolution and more effective project execution to keep your systems running optimally.
- Extended Service Duration: The 1 Year service duration means you can focus on your business operations, knowing you have ongoing support to maintain the optimal functionality of your equipment.
Technical Details of the Product
- Service Type: On-Site Service
- Service Duration: 1 Year
- Response Time: 4 Hours
- Includes: Parts & Labor
- Service Location: On-Site
- Service Sub Type: Physical Service
How to Install
To take advantage of the APC by Schneider Electric On Site Service, simply follow these steps:
- Purchase the service package through an authorized distributor or directly from Schneider Electric.
- Upon purchase confirmation, you will receive a service agreement and contact information for our support team.
- Contact our support team to schedule your on-site service visit at a time that is convenient for you.
- Prepare your equipment and ensure our technicians have access to the necessary locations for effective service delivery.
Frequently Asked Questions
- What is included in the APC by Schneider Electric On Site Service? This service includes comprehensive maintenance coverage, encompassing both parts and labor for repairs conducted on-site.
- How quickly can I expect service after I report an issue? Our service guarantees a response time of 4 hours, ensuring that your issues are promptly addressed to minimize any disruption to your operations.
- Is this service available for all APC products? This service is designed for a range of APC products. Please check compatibility with your specific equipment or contact our support team for assistance.
- Can I extend my service after the first year? Yes, you can opt to extend your on-site service coverage by contacting our customer service prior to the expiration of your current service agreement.
- What happens if a part needs to be replaced? If a part needs to be replaced, our technicians will handle the entire process, from diagnosing the issue to sourcing and installing the replacement part, as part of your service agreement.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 13 reviews
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Product Reviews
★★★★★ 4
Received a refund
I purchased the 4-year protection plan offered at the time I purchased a refurbished printer. Seven months later the printer failed, so I went searching through my Amazon orders for my protection plan and located it. Once I created an account on Asurion's website it showed the the plan but it was not attached to a specific purchase, so I had to locate and upload the invoice for my printer. Once that was done, the policy still wasn't linked for some unknown reason. I proceeded to start the claim anyway stating that my printer had failed and I received an immediate reply stating that a box would be shipped to me for me to return the printer for inspection/repair. After a week I hadn't seen any additional info so I called their support phone #. The service was very good and they had to create a new case to replace the one I started online, and they assured me that a shipping box would be sent. About a week later I did receive the box with a prepaid shipping label to return the item by UPS. I packaged the printer up and sent it off. I received updates stating that they received it, were looking at it and attempting repairs. Everything appeared to be going along well, then out of the blue they sent me a notification of a full refund in the form of an Amazon gift card. Overall I'm satisfied and I'm glad I purchased the coverage.
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Reviewed in the United States on October 6, 2022
★★★★★ 5
Get this INSURANCE A MUST!!!
The best company top tier add it to your purchase !!!!
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Reviewed in the United States on July 21, 2025
★★★★★ 1
Worst Experience of my Life
My Epson printer had problems with it's software in early mid April, while trying to resolve the software glitch which I could not, I found that every picture I had scanned for some time had lines running through it and no cleaning process or other process that Epson had would get rid of it, and everything I had scanned for my project, was ruined. I sent the machine to Asurion following their instructions and explaining the issues. They sent it back to me after a month saying they had double checked and fixed everything, I spent some time setting it all back up, only to find that exactly the same two issues were still present and the machine was unusable. I sent in a second request, this time they sent it back to me a month later saying they couldn't find anything wrong with it. Hooked it up again, same problem. I complained numerous times asked for them to warranty the item; they would not unless I sent it back to them and they kept it and then they would give me a credit on my amazon account to buy a new one. I packed it up and drove to UPS a third time and mailed it back to them, after about three weeks they sent me a note that they had it and that they were sending it back to me as they couldn't find anything wrong. Three times I ha filled out their entire sheet with product, date of purchase, problems detailed, receipts, picture of the lines in the photos that it was making over all the scanned photos. Then after two weeks of back and forth they sent me a message telling me they couldn't warranty it until I filled all this information out again on line. Then they told me they couldn't read the tiny print off the receipt printed off the Amazon site, which I cannot change. I then blew up the receipts and circled everything and sent it back to them again...of course they already had now five copies of this same information, they had paid for postage three times to NY and back to fix it and they still aren't able to process a payment to me????? Finally I get a call from a gentleman telling me that I will have a credit to my Amazon Card in 72 hours. Great. Then he calls me back the next day and says the warranty team has decided they would not warranty the item and credit me but they will mail me a check in 7 to 10 days. After over four months of this I received a check...will it bounce? I don't know yet. My project that I was working on was for my mother's Celebration of Life, I could not do what I wanted to do for her, this caused me emotional pain, as well as the obvious frustration of four months of aggravation and complete and total ineptitude on their part.
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Reviewed in the United States on August 10, 2024
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026