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Description
Poly Elite On-Site - Extended Service - 3 Year - Service X30 With Tc8The Poly Elite On Site Extended Service 3 Year Service is designed to provide comprehensive maintenance and support for your systems, ensuring that your investment remains protected and operational. With this extended service plan, youll gain peace of mind knowing that both parts and labor are covered, enhancing the reliability and productivity of your setup. Comprehensive Coverage: Enjoy the benefits of complete maintenance support that covers both
The Poly Elite On-Site - Extended Service - 3 Year - Service is designed to provide comprehensive maintenance and support for your systems, ensuring that your investment remains protected and operational. With this extended service plan, you’ll gain peace of mind knowing that both parts and labor are covered, enhancing the reliability and productivity of your setup.
- Comprehensive Coverage: Enjoy the benefits of complete maintenance support that covers both parts and labor, ensuring that your systems are always running at optimal performance.
- Expert On-Site Support: With on-site availability of experienced professionals, quick solutions to any issues are just a call away, minimizing downtime and disruptions.
- Monthly Report Service: Receive detailed monthly reports that keep you informed about the system’s efficiency and performance, allowing for proactive adjustments and enhancements.
- Extended 3-Year Duration: The extended duration of this service ensures that your systems are protected over the long term, providing consistent support and reliability.
- Increased Productivity: By streamlining maintenance processes and offering timely support, you can focus on your core operations without worrying about system failures.
Technical Details
Service Duration: 3 Years
Coverage Type: On-Site Maintenance
Services Included: Parts & Labor, Monthly Reporting, Expert Support
How to Install
1. Contact your Poly representative to initiate the service contract.
2. Schedule an on-site visit for a comprehensive assessment of your current systems.
3. Implement the service plan as per the outlined schedule and instructions provided by the assigned expert.
4. Regularly review the monthly reports to ensure all systems are functioning efficiently.
Frequently Asked Questions
Q: What happens if my system fails?
A: With the Poly Elite On-Site Extended Service, a qualified technician will be dispatched to your location to resolve the issue quickly, ensuring minimal disruption.
Q: Are there any additional costs for parts and labor?
A: No, all parts and labor are covered under the service plan for the entire 3-year duration.
Q: How often will I receive the monthly reports?
A: You will receive detailed reports once every month, outlining the performance and efficiency of your systems.
Q: Can I renew the service plan after three years?
A: Yes, you will have the option to renew your service plan to continue enjoying uninterrupted support.
Q: Is on-site support guaranteed?
A: Yes, on-site support is a key feature of the Poly Elite On-Site Extended Service, ensuring you have access to expert help when you need it most.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 14 reviews
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Product Reviews
★★★★★ 5
Vacs AND Mops Great!!! We love her! 🩷
Color: White
This little machine (lovingly named Yvette) does an amazing job!! I was skeptical of its mopping capabilities after reading mixed reviews, but I can attest that it does a great job lightly mopping (not mega gross sticky messes, just water stains and normal dirt). I included a video. The vacuum function is also fantastic. The only issue so far was a chair with a bar that goes across the floor. She got stuck on it and had to rescued. While she navigates extremely well in our single-story home with tile, vinyl flooring & low pile rugs, she does ruffle up the rug corners a bit on the lighter-weight ones. I just pick them up and toss them in the wash while she cleans. I will say you need to pick up your charger cords! She will swallow them whole and keep on going 😂 The good news is, the roller comes out easily and nothing was damaged. The cord was fine also. I think this was a great investment. It is a little loud, but nowhere near as loud as a standard vacuum cleaner. Just make sure to pick up toys, cords, dog toys…just like you would if you were doing the work, and all will be fine. I ordered disposable vac bags and a kit with extra mop cloths, roller, cleaning tool and brushes. It only cost about 20$. Well worth it!!! The battery life is good, but I do mop in the “zone” function rather than the whole house. That way I can put a new mop pad on and top off the water and Yvette can take her union break (charge up) before going on to the next area😉. She does manage to vacuum the entire house without needing to charge, which is awesome.
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Reviewed in the United States on May 15, 2026
★★★★★ 5
Exceptional Performance! It works!
Color: White - 04, Color: White - 04
Let me start by saying I have purchased no less than 5 robot vacuums over the years and every single one led to disappointment in their operation, performance, and/or features. So my expectations weren’t the highest, but I was hoping the S7 was worth the hefty price and wouldn’t be a another dud.
The Roborock S7 was by far the most expensive robot vacuum I’ve ever purchased. I never went over $350.00 with my previous robot buys. But after reading reviews and specs of the S7 and comparing it to countless other vacuums for months and debating with myself about buying the S7, I felt I had researched enough and went ahead and gave it a go. Wow! I am so glad I decided on this particular robot vacuum!
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The vacuum:
The suction is great and the carpet boost really helps pick up dog hair from my three large dogs that are constantly shedding around the house and on the living room rug they like to sleep on. It’s actually pretty unbelievable how well it picks up dog hair and dust/dirt off my rugs, tile, and hardwood flooring that the dogs bring in all day. I love how it is able to get under my beds, most furniture and two couches. I neglect those areas pretty frequently, so it’s nice to not worry about dog hair and dust piling up under them.
The S7 is amazing when it comes to vacuuming. It is seriously efficient, you can see where and what room the robot is in via the app and the progress it is making, and they battery life while running is fantastic. Speaking of the app, It is wonderful and easy to use - I love how you can send the robot to vacuum different rooms or certain spots in the house as well as the number of times you want it to pass over the selected room/area.
The no go areas and invisible wall functions work perfectly. I’ve had no issues at all setting them up and the S7 recognizes them every time.
I’ve had no issues with the robot getting hung up or stuck on something while running. It’s the first robot I’ve had that didn’t need full time babysitting while it was vacuuming. The navigation and mapping of my house are both exceptional. It still runs into certain things but is able to recognize and move around the object.
As soon as it has finished cleaning, the S7 will return to the base and empty itself in its bin (if you purchased the auto empty base) and start charging itself.
—— Vacuum CONs:
As far as my personal observations go, I can only note one con and that’s with the bags for the the auto empty dock. I wish the bags were washable and reusable. I get that the current bags are sealed and keep the dust/debris inside the bag and out of the air and off the floors, but a reusable bag would be great for some buyers who try to keep unnecessary waste to a minimum. For some, the sealed bags wouldn’t be an issue at all and could possibly be a pro. But for me, it’s a small annoyance.
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The mop:
I love that you don’t have to switch out attachments between mopping and vacuuming. The S7 can mop and vacuum at the same time, which is so convenient.
Mop CONS:
—— You can only use water in the mop tank, which I know some buyers didn’t like because it doesn’t sanitize the floors at all. My work around is using electrolyzed water, which is as effective as bleach at killing germs. Google force of nature cleaner if you want to use water in the mop to sanitize. I’ve had no issues using electrolyzed water and it makes the house smell clean and deodorized.
—— without a doubt you will still need to mop your house. The S7 is great for in-between mopping days. When it rains, my dogs track mud in onto my tile floors. The mop function isn’t going to get the mud up well enough. It will get some up, but not enough to be satisfied with the result. But it does great for very light mopping jobs and mopping under most furniture so you don’t need to move things around to mop underneath.
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Bottom Line:
Seriously, I can not recommend the Roborock S7 enough. I would buy it again in a heartbeat. While it was the priciest robot vacuum I’ve ever purchased by a long shot, I’m so glad that, for me at least, it was worth getting over the price sticker shock. It performs fantastic when it comes to vacuuming and the mop function is great for light mopping between good old fashioned bucket and mop cleanings.
The S7 gets a rating of 4.7/5 from me. It exceeded my expectations by a miles!
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Reviewed in the United States on November 30, 2021
★★★★★ 5
Charge. Press button. Floors cleaned!
Color: White - 03
In a nutshell, you will LOVE this vacuum if you have smooth hard surface floors like luxury vinyl planks (LVP), hardwood, etc. Truly, it’s the best thing since the automatic washing machine!
It also does well on tile floors for vacuuming, but for mopping, it’s basically is a Swiffer so your grout may not be as clean as you want. I don’t have carpet, but I have 2 small rugs. It recognizes when it switches to rugs/carpets but it takes a couple seconds for it to kick into “Max” suction, so my rugs were only partially cleaned.
The details…
FYI, you’ll need an outlet area with quite a bit of clearance around it for the charging base – 3 feet on either side and 5 feet in front of it (per the manual). Allow about 4 hours for it to fully charge for the first time.
Installing the app on an iPhone and connecting the vacuum to your 2.5 gig Wi-Fi (after entering Wi-Fi password) you: 1) Click on the button at the bottom of the app to proceed.
2) Your Wi-Fi settings open, then you click on the Roborock.
3) Close “Settings” and click on the Roborock app. Now the Roborock S5 Max is setup.
OK, I named my Roborock “Rosie” (after the Jetson’s robot maid), so “it” is changing to a “she”. 😊
Vacuuming: Just press the button on the Roborock and she says “Starting to clean” and takes off! The first time cleaning she’ll make a map of your place, which you can view in the app. She uses her external brush on the right side to sweep in dirt toward her and then vacuums it up! She really digs into areas while cleaning around obstacles. She swept in my small walk-in closet but didn’t disturb my clothes that were hanging to the floor.
BIG BONUS: her low profile allows her to clean areas that I very rarely clean! She went under my beds, night stands and dressers! She even went BEHIND the couch! If she can get to it, she’ll clean it! But on the flip side, make sure you don’t have things like boxes, power cords, etc. which can get in the way of cleaning.
The app shows the power settings for vacuuming: Balanced, Turbo and Max. It’s defaulted to “Balanced” mode which appears to be lower suction for hard floors and it increases power when it’s on a rug. On that note though, she did not do a good job cleaning small rugs. I have LVP throughout the condo and tile in the bathrooms. I like running her on Turbo mode which is slightly noisier and uses a bit more power. If you have tile floors with grout, it might be better to use a higher suction mode to clean the grout better.
Repositioning: Originally, I plugged her into a spot that had the required clearance, but thought I’d try a different spot where the bed is only 4 feet in front of her, BUT she can go under the bed, so that gives her the clearance she needs. When I started her up in her new location, she moved forward, looked around and then said “Positioning”. Then she roamed around the room and briefly outside the bedroom and said “Positioning complete”. Now she knew where she was and started on her merry way vacuuming the condo!
No go zone: I didn’t want her to chew up my tree skirt around the Christmas tree so I used the app to draw a “no go zone”. You can draw a box on the map or in my case, I drew some lines. Sure enough, she didn’t go past the lines I drew in and my Christmas tree skirt was spared!
Bottom line: 17 stars out of 5! She does a GREAT job and I love that she vacuums UNDER things that I typically ignore. The mopping is also a great feature that helps your floors look fresh and clean. Although this doesn’t replace YOU vigorously mopping your floors, it definitely helps to keep lightly dirty floors cleaner. I can’t say how well she works on carpet, but if you have mostly a hard surface floor, she’s a HUGE help!
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Reviewed in the United States on November 3, 2020
★★★★★ 1
Highly Disappointed
Color: White
After years of owning a Roomba I decided I wanted to try a new robot vacuum so, I bought two of these vacuum/mop combos. Initially I was impressed with how nice it would make my carpet look after vacuuming and it did an okay job with mopping. I know it is not intended for a deep clean mop, but it really just wet the floor. My first vacuum started acting up about a month after purchase making noises and it required a factory reset. After I did the factory reset it kept giving me an error message that it need the factory reset and it would never clear out. I returned the vacuum and purchased another one in hopes that I would get better outcome. The second vacuum constantly had an issue re docking so I had to move the dock station around to multiple locations and it still would not dock all the way. After about a week I started getting an error to clean the main brush so after I checked and nothing being stuck in the brushes the error would never clear out. It also started making a loud noise and I tried a reset and nothing worked. This one only lasted about two weeks and I did a return several weeks ago and I am still waiting on my refund. Very disappointed as I had high hopes for this vacuum/mop combo. Needless to say I will be returning back to a Roomba.
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Reviewed in the United States on March 30, 2026
★★★★★ 1
Don’t make the mistake I did, Roborock is Garbage…
Less than 10 months after purchasing a Roborock Q7 it is dead, completely. It fails to power on, won’t connect to the app, and is for all intents and purposes a paperweight. This happened after a ‘firmware update’, and this in my experience has been one of, but not nearly the worst of the experience with Roborock. Firmware updates all seem to cause massive problems for the vacuum, from deleting maps, removing features, and now outright bricking the vacuum. Once the device failed I did what any customer would do and contacted their support. When I tell you that Roborock has the worst, capital W, Worst support I have ever utilized, I absolutely mean it. Roborock support is only after hours, meaning if you are located inside the United States, you will only be able to meaningfully communicate with support at night. They have a 24x7 helpline where Tier 1 technicians provide basic, extremely limited support. In my case it was “Press the power button, does it turn on?” After that I was told the Tier 2 support would need to be involved. Tier 2 support is only via email, and expect at a minimum 24 hours between messages. Roborock confirmed that they do not have interest in allocating the resources to allow customers to communicate with Tier 2 support. They do not see the value in it. So I waited patiently for a response. The device is after all only 10 months old, certainly they would just ship a new one and refurbish mine that was bricked by a bad firmware update. Surprisingly that was not the case. The response I got back was that the device was Out of Warranty. 10 month old, a $500 vacuum, and it’s “Out Of Warranty”. I was told that if I chose to I could ship the device back to them at my own expense, and that sometime later it would be returned to me and that they would ‘attempt to repair it.’
The thing that interested me here is the length of the warranty. I was confused and messaged back, assuming they had made a mistake. Obviously the device was under warranty, it was just 10 months old. I confirmed the serial number and again, waited 24 hours for a reply. It almost began to feel like a NASA mission, where I was waiting for some communication delay between me and a set of engineers on another planet. I am an engineer, and I have some experience with warranties, so I went to look how long the warranty was on Roborock Products. The warranty, it turns out, is 30 days. Roborock only guarantees that their products will continue to function for 30 days after purchase. Past that date repairs are only carried out at the end users cost. Generally a warranty time is set where you calculate the MTTF, mean time to failure of the components, and you design the warranty to be long enough to cover basic failures, but not so long as to include the failures of consumable products. Given this knowledge it’s safe to assume that Roborock does not expect their devices to last more than 30 days. The design is intentional, and these aren’t ’out of band failures’. Roborock is, and I confirmed with support, aware of the fact that their devices all will fail within a year, and the expectation is that the customer can, if they choose, continue to pay for subsequent repairs, regardless of whether or not this failure was caused by misuse, failure of components, or by receiving a bad firmware update.
All of that in mind, the actual functionality of the vacuum is also extremely limited. We ran our vacuum on a nightly schedule for 10 months and rarely was there a night where it actually completed the schedule without getting lost, stuck, or failing in some way. Low lying furniture seemed to provide an especially difficult challenge, as the vacuum would constantly climb onto the furniture legs and then become stuck. The solution ended up being placing ‘no go’ zones around everywhere that the device would get stuck, and after about 7 months of tweaking the map, we were able to get it to successfully complete a single run. Of course roughly 40% of the map had been blocked off and in subsequent runs we found that the Roborock frequently got ‘lost’ and wandered into No Go zones, only to then freeze and require us to move it manually out of the zone. It was a little like having a toddler vacuum for you, some part of the floor got cleaned, but overall it was more work to use the Roborock than it was to just vacuum it ourselves. Even when it did vacuum we found that it did at best a mediocre job, often leaving debris behind, and that the ‘mopping’ function left our floors streaky and resulted in a wet and smelly mop being dragged over our carpets when it transitioned between floor types. There is no function to tell it to vacuum carpets first and then mop floors, in fact it randomly moves between floors and carpets in a way that seems designed to ensure as much of the carpet as possible gets wet. The Lidar function is all but useless and in watching the vacuum operate I watched it constantly bounce and knock into things, seeming to have no idea where it actually was at any given time. It functioned roughly as well as a cheap robot vacuum without any lidar or advanced mapping features.
Finally, and this I only learned recently. Roborock is entirely located in China. I include this because for a lot of people there are serious concerns with services and hardware that communicate back with Chinese servers, largely because the Chinese government openly identifies that it has the ability to take possession of any data on any server that belongs to any Chinese company, which is why you have seen services like TikTok be blocked and why the Government has banned Huawei. Understand that if you have a Roborock vacuum that any data it collects becomes property of the Chinese government, including mapping data and anything the sensors detect in your home. This may or not be a big deal to people, but I feel it’s worth mentioning since Roborock does a good job of obfuscating this point.
Overall I would say that the 500$ Roborock performs no better than a 99$ Eufy vacuum I have upstairs. The LiDAR doesn’t seem to function at all, it seems to have no ability to avoid furniture or to keep itself from becoming trapped or lost. Even when it does vacuum it does a mediocre job and generally leaves the carpets dirty and wet, if you use the mopping function. I would highly suggest you avoid both this model and products from Roborock. It’s clear from my interactions with support that Roborock has no faith in their products, they consider them to be disposable and provide only at cost repairs after purchase.
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Reviewed in the United States on November 5, 2023