Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service Extended Appliance Sup

Veritas Extended Appliance Support offers a dedicated, 12-month renewal option designed to keep your appliance environment operating at peak efficiency. With a valid Support Agreement for both Appliance and Software in a Supported Configuration, this service delivers predictable, year-long coverage that helps you manage risk, minimize downtime, and maximize return on your Veritas investments. While on-site support is provided only when Veritas determines it’s necessary—bringing the right parts and expertise to restore service quickly—this renewal is not applicable to NetBackup Flex Scale. Leverage appliance expertise, proactive maintenance, and access to Veritas’ engineering resources to ensure your systems stay current, secure, and reliable throughout the term.

• Coverage scope and eligibility — Veritas Extended Appliance Support is available to customers who maintain a valid Support Agreement for both Appliance and Software and operate within a Supported Configuration. This ensures ongoing access to Veritas engineers, software updates, and best-practice guidance, providing comprehensive protection against unexpected incidents while maintaining alignment with supported architectures. The renewal reinforces your commitment to stability and performance, helping you avoid gaps in service that could disrupt critical workloads.
• On-site support when required — On-site response is activated only when Veritas determines that it’s necessary for rapid restoration of service. When triggered, Veritas delivers the required parts and performs the remediation steps needed to bring the appliance back to optimal operation. This model prioritizes efficiency—reducing unnecessary field visits while ensuring you receive hands-on expertise and timely interventions when problems demand physical presence.
• Scope and exclusions — This extended appliance support is specifically tailored for standard Appliance configurations and is not applicable to NetBackup Flex Scale. By clarifying coverage boundaries, Veritas helps customers select the right level of support for their architecture and avoids misaligned service offerings. If your environment includes Flex Scale, you should explore the appropriate support options designed for that deployment model.
• Predictable cost of ownership — The 1-year renewal provides budgeting certainty with a fixed annual maintenance cost, enabling you to forecast expenses without surprise maintenance charges. This predictable cost structure supports your IT planning and ensures you can allocate resources confidently while continuing to receive expert assistance, updates, and priority response when incidents occur.
• Integrated with Appliance Services — This renewal aligns with Veritas Appliance Services, offering a cohesive pathway to configuration guidance, best practices, and ongoing maintenance recommendations. For additional details about coverage, eligibility, and related services, customers can reference the Appliance Services resources provided by Veritas through their account portal and support materials.

Technical Details of Veritas Extended Appliance Support - Extended Service (Renewal) - 1 Year - Service Extended Appliance Sup

• Service duration: 1 year
• Eligibility: Valid Support Agreement for Appliance and Software in a Supported Configuration
• On-site support: Provided when required, including delivery of applicable parts
• Scope: Not applicable to NetBackup Flex Scale
• Resource access: Access to Veritas technical resources and engineering support during the term
• Additional information: Appliance Services page contains more details about coverage and related services

How to install Veritas Extended Appliance Support

This offering is a renewal of existing appliance support rather than a software or hardware installation. To activate and begin benefiting from this renewal, follow these steps:

• Step 1: Confirm you hold a valid Support Agreement for both the Appliance and the Software, and verify that your deployment remains within a Supported Configuration.
• Step 2: Initiate the renewal through your Veritas account or an authorized reseller, selecting the 1-year renewal term and ensuring all required details are accurate.
• Step 3: Await renewal processing and activation from Veritas. Once activated, your entitlement is updated in the support system and coverage becomes effective for the new term.
• Step 4: If on-site support becomes necessary during the term, Veritas will coordinate scheduling and will deliver any required parts to restore service promptly.
• Step 5: Maintain adherence to the Supported Configuration and follow appliance maintenance best practices to maximize uptime and performance throughout the renewal period.

Frequently asked questions

• Q: What is Veritas Extended Appliance Support? - A renewal service that provides ongoing coverage for Veritas Appliance products under an active Support Agreement, including access to engineers, software updates, and on-site assistance when required.
• Q: Is this renewal applicable to NetBackup Flex Scale? - No. This extension is not applicable to NetBackup Flex Scale deployments.
• Q: Does on-site support include parts? - Yes. On-site visits are provided when required and include delivery of applicable parts necessary to restore service.
• Q: How long does the renewal last? - The renewal covers a 1-year term, after which you can renew again to maintain coverage.
• Q: How do I renew or activate? - Renewal is initiated through your Veritas account or an authorized reseller; activation occurs after Veritas processes the renewal and confirms eligibility.
• Q: Where can I find more information? - Additional appliance support information is available on the Appliance Services page referenced in your account portal.