HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service 0 48tb Sys Svc

Protect your HPE storage investment with a comprehensive, three-year Tech Care Basic service that includes Defective Media Retention. This extended service delivers reliable on-site support, swift parts and labor response, and predictable maintenance to maximize uptime for critical workloads. With a Next Business Day response and service coverage within 100 miles, you gain peace of mind knowing expert technicians are just a call away to keep your systems running smoothly and securely.

• Defective Media Retention ensures failed drives can be retained for data recovery evaluation and informed replacement decisions, reducing downtime and supporting faster root-cause analysis.
• On-site service brings maintenance and repairs to your location, eliminating the need to transport hardware and enabling faster resolution and less business disruption.
• 9 x 5 service coverage with Next Business Day parts and labor response provides dependable support during standard business hours, improving service availability for routine operations.
• The 3-year service duration delivers long-term coverage, offering predictable budgeting and consistent support terms to safeguard your storage infrastructure over time.
• Comprehensive parts and labor support equips technicians with the tools and components needed to complete repairs quickly, preserving productivity and system performance.

Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service 0 48tb Sys Svc

• Service Type: HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service
• Service Duration: 3 Years
• Response Window: 9 x 5 with Next Business Day (NBD) parts & labor
• Delivery Model: On-site service at customer location
• Travel Radius: Within 100 miles of the site
• Coverage Scope: Parts and labor for maintenance and repair
• Defective Media Retention: Retains defective media for data recovery evaluation and replacement decisions
• System Coverage: 48 TB system (0 48tb Sys Svc)

How to install HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 3 Year - Service 0 48tb Sys Svc

Because this is a service contract rather than software installation or hardware upgrade, there is no installation to perform at your site. Activation and service delivery are coordinated through HPE Pointnext Tech Care, and scheduling is based on your contract terms and location. To initiate or manage service, follow these steps:

Step 1: Verify that your service contract is active and linked to the correct HPE hardware, including the 48 TB system referenced by “0 48tb Sys Svc.”

Step 2: Gather essential details such as the service ID or contract number, the serials or SKUs of the affected hardware, and the site address (within the 100-mile travel radius).

Step 3: Contact HPE Pointnext support or your authorized HPE partner to open a service ticket. Provide the service contract details, the symptom or issue, and any relevant maintenance history.

Step 4: If on-site intervention is required, schedule the visit during business hours to align with the 9 x 5 Next Business Day service window. Prepare access to the equipment room and ensure the responsible point of contact is available on arrival.

Step 5: Before technician arrival, back up critical data if possible and document any recent changes to the storage environment. Have a clear plan for media handling in the event of defective media retention needs.

Frequently asked questions

• What is included in the HPE Pointnext Tech Care Basic with Defective Media Retention service? This plan provides on-site maintenance and repair with Parts & Labor coverage, a 3-year term, 9 x 5 support with Next Business Day response, and Defective Media Retention, which allows retention of defective drives for data recovery evaluation and guidance on replacement decisions. It is designed to protect your storage investment, maximize uptime, and reduce unexpected maintenance costs.
• What does Defective Media Retention mean in practice? Defective Media Retention (DMR) means that when a drive or media component fails, the defective media can be retained for diagnostic review, data recovery planning, and to support faster analytics for replacement decisions. This feature minimizes downtime by enabling quicker data access assessment and informed remediation options.
• How does the Next Business Day response work? The service provides a Next Business Day arrival of parts and labor for qualified issues, within the 9 x 5 business hours window. If an issue requires on-site intervention, a technician is dispatched to your location within the stated distance limit (up to 100 miles), with replacement parts and skilled labor provided to restore operation as quickly as possible.
• What coverage area does the 100-mile travel radius refer to? The 100-mile radius refers to travel distance from the customer site. Within this radius, the on-site service and Next Business Day response are designed to minimize downtime. For sites beyond this radius, discuss options with HPE Pointnext to explore extended travel coverage or alternative service terms.
• Is this service appropriate for a 48 TB storage system? Yes. The product is specified as 0 48tb Sys Svc, indicating it is tailored for 48 TB-class storage systems. The three-year coverage, on-site support, and Defective Media Retention are designed to safeguard reliability and operational continuity for large-scale storage deployments.