VERTIV Essential Service Contract with Preventive Maintenance Inspection with Scheduling - Extended Warranty - 1 Year - Warranty

Protect your critical Vertiv assets with a comprehensive one-year service contract that combines proactive care with round-the-clock support. This Essential Service Contract is designed to keep your equipment running at peak performance, minimize unexpected downtime, and extend the life of your infrastructure. With a dedicated preventive maintenance program, 24x7 technical assistance, and prioritized response times, you can operate with confidence, knowing that expert help is always a phone call or ticket away. Whether you manage data center cooling, power solutions, or other essential Vertiv systems, this plan delivers reliable coverage, transparent terms, and a streamlined path to maximum uptime.

• Comprehensive 1-year extended warranty with parts included (excluding consumables). Gain peace of mind knowing your critical components are covered for an entire year, helping you manage maintenance costs and reduce surprise expenditures.
• 24x7 Tech Support Hotline. Access expert assistance anytime, day or night, to diagnose issues, obtain guidance, and accelerate problem resolution, so your operations stay online when it matters most.
• One Preventive Maintenance visit per year. Scheduled maintenance aligned with manufacturer recommendations ensures optimal performance, energy efficiency, and longer asset life through proactive care.
• 8x5 scheduling with a rapid four-hour response. Flexible business-hour scheduling combined with a defined response time minimizes downtime and keeps your critical systems on track.
• Clear program scope with prerequisites and exclusions. The service details, including what’s covered and what isn’t (e.g., consumables), are defined in the related service program for transparency and ease of planning.

Technical Details of VERTIV Essential Service Contract with Preventive Maintenance Inspection (Extended Warranty)

• Program duration: 1 year (extended warranty coverage for eligible parts and service).
• Coverage: Parts included (excluding consumables) to protect essential components and minimize downtime.
• Preventive maintenance: 1 preventive maintenance visit per year, performed in accordance with manufacturer recommendations to optimize unit performance and extend life.
• Technical support: 24x7 access to the tech support hotline for fast guidance and issue resolution.
• Response time: Target response within 4 working hours from ticket acknowledgement to address critical issues promptly.
• Scheduling: 8x5 scheduling to accommodate routine maintenance and service requests within standard business hours.
• Inclusions/exclusions: Consumables excluded; all other service program details, prerequisites, and exclusions are defined in the related Service Program documentation.

How to Install VERTIV Essential Service Contract with Preventive Maintenance Inspection

Activating this service contract is designed to be straightforward, with steps that help you quickly secure coverage and begin receiving benefits. Follow these practical steps to ensure a smooth onboarding experience and fast access to support and maintenance:

1. Confirm eligibility and select the plan: Review the terms of the 1-year extended warranty and preventive maintenance offering to ensure it aligns with the asset type and service requirements.
2. Provide asset details: Prepare essential information such as asset model, serial number(s), and approximate installation location. This helps the service team tailor maintenance visits and support to your equipment.
3. Submit contract documentation: Complete the enrollment process for the service contract, including any required signatures and account details, so coverage can be activated without delay.
4. Schedule the preventive maintenance visit: Coordinate a convenient date and time for the annual preventive maintenance visit, ensuring it aligns with manufacturer recommendations and your workload.
5. Set up support workflows: Establish preferred channels for 24x7 tech support and confirm contact points, ticketing procedures, and escalation paths to ensure rapid assistance when needed.
6. Activate on-site or remote service options: Depending on the asset and location, schedule on-site maintenance or remote diagnostic support as appropriate to your environment.

Frequently asked questions

• What does the VERTIV Essential Service Contract cover? The contract provides a 1-year extended warranty with parts (excluding consumables), a preventive maintenance visit, 24x7 technical support, and a defined response time to tickets. It also specifies scheduling options (8x5) and any prerequisites or exclusions contained in the service program.
• Are consumables included? Consumables are excluded from the parts coverage. The contract focuses on components and services necessary to maintain the asset’s performance, while consumables would follow separate procurement terms.
• How fast is the response time if an issue arises? The target is a four-hour response time from ticket acknowledgement, helping to minimize downtime and expedite issue triage and resolution.
• How often is preventative maintenance performed? The contract includes one preventive maintenance visit per year, scheduled in alignment with the manufacturer’s recommendations to maximize efficiency and asset life.
• How do I activate and manage the contract? Activation typically involves submitting asset details, completing enrollment, and scheduling the first maintenance visit. After activation, you’ll have access to 24x7 tech support and ongoing maintenance services as outlined in the service program.
• What if my asset requires parts beyond the included scope? Parts not included in the standard coverage, such as specific consumables or non-covered components, may be procured under separate terms. The service program outlines any exceptions and additional options.