Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H31343

Prepare your network for reliable performance and maximum uptime with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service, designed for Essential to mission-critical Extreme Networks environments, delivers continuous remote monitoring, proactive support, and timely software updates to keep your hardware and Operational Software at peak efficiency. With access to Extreme Networks’ NetworkControl Center (NCC) around the clock, customers gain real-time visibility into network health, performance, and security, backed by a robust parts replacement program and 24/7 expert assistance. The 1-year extended service ensures predictable costs, fast response times, and a well-maintained network foundation so you can focus on business outcomes rather than maintenance tasks.

• Comprehensive 24/7 remote monitoring and proactive management — Continuous detection, correlation, and analysis of network and device events deliver timely insights and preemptive actions to minimize downtime and optimize performance.
• Round-the-clock access to NCC (NetworkControl Center) — Customer telephone and web access to Extreme Networks’ centralized control center 24 hours a day, 365 days a year, for problem reporting, product questions, and expert guidance.
• Operational software updates and upgrades — Regular software updates and upgrades ensure your system stays current with the latest features, security enhancements, and bug fixes.
• Next Business Day advance parts replacement — Fast, reliable parts service with next-business-day delivery to minimize downtime and keep your network running smoothly.
• Advanced parts replacement, configuration support, and inventory visibility — Advanced parts replacement, saved configurations, and an inventory database provide efficiency, reliability, and standardized reporting for easier management.

Technical Details of ExtremeWorks Managed Services MonitoringPLUS

• Service duration: 1 year of extended service coverage designed to maximize productivity and deliver timely results.
• Covered products: Extreme Networks hardware and Operational Software as defined by the service contract, with remote monitoring and support aligned to your purchase levels.
• Monitoring and alerting: Continuous remote network monitoring with systematic evaluation, correlation, and presentation of events through a prespecified alarm notification process to support maintenance requests (updates, upgrades, parts replacement, or configuration changes).
• Support access: 24x7 access to Extreme Networks NetworkControl Center (NCC) via telephone and web for problem reporting, product questions, and assistance with Extreme Networks hardware and Operational Software.
• Health visibility and reporting: Real-time health, performance, and security insights, saved configurations for quick recovery, and standardized network reports to simplify governance and auditing.
• Gateway access: Access to the Extreme Networks Managed Services Gateway for real-time visibility and control over network health and configurations.
• Alarms and notifications: Pre-prescribed alarm notification process keeps you informed of issues that impact reliability, enabling timely customer-initiated maintenance requests.
• Software updates and upgrades: Ongoing updates to Operational Software to maintain compatibility, security, and feature parity with the latest Extreme Networks releases.
• Parts service characteristics: Fast, reliable parts service with a focus on usability and efficiency to minimize disruption during replacements.
• Support channels: Email support included to resolve issues quickly, complemented by 24x7 NCC access for real-time assistance and guidance.
• Delivery and support model: Next Business Day advance parts replacement and depot-based response to balance speed, reliability, and cost-efficiency.
• Administration and reporting: Centralized inventory database and standardized network reports to simplify asset management and compliance reporting.
• SKU/Reference: H31343 (Extended Service, MonitoringPLUS, 1 Year), used for reference in procurement and technical documentation.

How to install ExtremeWorks Managed Services MonitoringPLUS

ExtremeWorks MonitoringPLUS is a managed service designed to work alongside your existing Extreme Networks deployment. The installation process focuses on enabling remote monitoring, configuring alerts, and provisioning access to the Managed Services Gateway and NCC. Follow these general steps to activate the service and begin benefiting from around-the-clock visibility and support. Note that some steps may be performed by your network administrator or Extreme Networks technical team as part of the service enrollment.

1. Confirm eligibility and service enrollment: Verify that the Extreme Networks hardware and Operational Software in your environment are covered under the MonitoringPLUS extended service and that the SKU (H31343) is active in your contract. Confirm whether any prerequisites, such as firmware baselines or licensing, are required for activation.
2. Provision the Extreme Networks Managed Services Gateway (MSG): Deploy or enable the Managed Services Gateway as the centralized point for real-time health data, configurations, and inventory synchronization. Ensure network paths to the MSG are open for secure telemetry and management traffic.
3. Grant NCC access and user roles: Create NCC users or assign existing accounts with appropriate roles to access health dashboards, alarm feeds, configuration history, and standardized reports. Establish preferred contact methods for escalation and maintenance requests.
4. Configure monitoring and alarm policies: Set threshold baselines, critical vs. non-critical alarm levels, and notification preferences. Align alarm rules with your organization’s maintenance windows and change-control processes to minimize noise and ensure actionable alerts.
5. Enable automated software updates and upgrades: Opt in to automatic Operational Software updates to ensure devices receive the latest features, security patches, and compatibility improvements. Schedule maintenance windows if required to minimize service interruption.
6. Enable saved configurations and inventory tracking: Ensure configuration snapshots are saved automatically and that the inventory database is synchronized with the latest device models, firmware versions, and licensing status for quick recovery and auditing.
7. Review dashboards and standard reports: Familiarize your team with the NCC dashboards, health summaries, and the standardized reports package. Establish a cadence for review and sharing of insights with stakeholders.
8. Test the incident flow: Trigger a controlled maintenance event or simulated alarm to verify that notifications, escalation paths, and remediation workflows operate as expected.
9. Document and onboard your team: Record contact information, escalation procedures, and maintenance contacts in your internal runbook. Share NCC access details with relevant staff and ensure routine drills are conducted.

Frequently asked questions

Below are common questions customers have about ExtremeWorks Managed Services MonitoringPLUS. If you need deeper technical guidance, contact Extreme Networks support through NCC or your account team.

What is MonitoringPLUS?

MonitoringPLUS is an extended managed service option that provides continuous remote network monitoring, proactive support, software updates, and advanced parts replacement for Extreme Networks equipment and Operating Software. It includes 24x7 access to the NetworkControl Center for real-time health visibility and problem resolution.

What does the 1-year service include?

The 1-year service covers remote monitoring, alarm management, 24x7 NCC access, software updates and upgrades, Next Business Day parts replacement, saved configurations, an inventory database, standardized reports, email support, and a gateway for real-time visibility into network health and security.

How quickly can I expect parts replacement?

Next Business Day advance parts replacement is included to minimize downtime and ensure rapid remediation of hardware issues identified during remote monitoring.

Do I need to install anything on my own?

Generally, the service requires deployment of the Extreme Networks Managed Services Gateway and configuration within NCC. Some steps can be completed by your internal team, while others may be performed by Extreme Networks professionals as part of onboarding.

How can I access the NCC?

You gain 24x7 access to the NetworkControl Center via phone or web. This portal provides real-time network health dashboards, alarm notifications, saved configurations, inventory details, and standardized reports.

Is software update management automatic?

Yes. Operational Software updates and upgrades are included, and you can opt into automatic updates or schedule them during maintenance windows to align with your change-control processes.

What kind of reports are provided?

Standardized network reports are included to simplify governance, capacity planning, compliance, and performance reviews. Reports can cover device health, alert trends, software version status, and inventory metrics.