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Description
HP Care Pack Hardware Support with Defective Media Retention - Extended Service - 2 Year - Service W/defective Media RetentionIntroducing the HP Care Pack Hardware Support with Defective Media Retention, an essential extended service solution designed for businesses that rely on HP hardware. This 2 year on site support package not only safeguards your technology investments but also ensures your hardware operates at peak performance. With a commitment to reliable service and rapid response times, this Care Pack is the perfect complement to any organization's technology
Introducing the HP Care Pack Hardware Support with Defective Media Retention, an essential extended service solution designed for businesses that rely on HP hardware. This 2-year on-site support package not only safeguards your technology investments but also ensures your hardware operates at peak performance. With a commitment to reliable service and rapid response times, this Care Pack is the perfect complement to any organization's technology infrastructure.
- Reliable Technical Support: Enjoy dependable assistance for all your technical issues with HP Care Pack, ensuring you have expert help when you need it most.
- On-Site Support: Benefit from on-site technical support, which guarantees quick solutions to your hardware problems without the hassle of shipping your equipment.
- Defective Media Retention: Keep your defective media and sensitive data secure, giving you control over your information while minimizing risks associated with data breaches.
- Next Business Day Service: Experience a swift response with next business day parts and labor service, aiming to minimize downtime and keep your operations running smoothly.
- Cost-Effective Maintenance: Reduce your inventory costs with the parts and labor service coverage that HP Care Pack offers, ensuring maximum dependability and financial efficiency.
Technical Details of Product
- Service Type: Extended Service
- Duration: 2 Years
- Support Hours: 9 x 5
- Service Response: Next Business Day
- Service Location: On-site
- Coverage: Parts & Labor
- Defective Media Retention: Yes
How to Install
Installing your HP Care Pack is simple and straightforward. Follow these steps:
- Purchase the HP Care Pack Hardware Support from an authorized HP dealer.
- Upon purchasing, you will receive a confirmation email with your Care Pack registration code.
- Visit the HP Care Pack registration website and enter your registration code along with your product details.
- Once registered, you will receive instructions on how to access your support services whenever you need assistance.
- Keep your registration details handy to facilitate quick access to support services in the future.
Frequently Asked Questions
- What does the HP Care Pack cover? The HP Care Pack covers hardware support, on-site service, and defective media retention, ensuring that you have the necessary protection and support for your HP hardware.
- How long is the service duration? The HP Care Pack Hardware Support is available for a duration of 2 years, providing long-term assistance for your hardware needs.
- What is the response time for on-site support? The response time for on-site support is next business day, ensuring that you receive prompt help whenever an issue arises.
- Is defective media retention included? Yes, this service includes defective media retention, allowing you to keep defective media while ensuring that sensitive data is managed securely.
- How can I contact support? You can contact HP support through the phone number provided in your Care Pack documentation or via the HP support website for immediate assistance.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 6 reviews
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Product Reviews
★★★★★ 5
K270 keyboard info that might help you
Color: Black, Size: 1 Pack, Style: Keyboard
This review is a bit long, but has info that might help you. I posted it twice, once for the K270 keyboard and once for the M510 mouse. I have owned a K270 keyboard and M185 compact mouse for years. I bought them as the keyboard/mouse combo that Logitech sells. I have been happy with them. They are still working, but I decided that I would like to have a full size mouse. I settled on the M510 for the new mouse. The M510 mouse works with the unifying receiver. I did a fair amount of research before buying. I thought I could use the original K270 keyboard with the new mouse. I found that the older M185 mouse is not unifying. I thought that was odd because when you look at the seperate K270 Keyboard, it says that it is a unifying keyboard. Why would the combo set have a unifying keyboard but a non-unifying mouse? From what I have read online, when you buy the K270/M185 combo, it is NOT a unifying set. If you buy the K270 keyboard seperately, it IS a unifying keyboard. Since I wanted to get the M510 mouse, I had to buy a new seperate K270 keyboard since the one in the combo set is not unifying. I found this out ahead of time, so it was not an issue. I actually bought 2 each of the K270 & M510, for each of our 2 computers. Did not have any trouble getting them up and running. As a side benefit, the keyboard and mouse each come with a unifying receiver so I have a couple of spare receivers now. Registering them was an adventure. There are two methods to register, a serial number search or entering the info manually. The serial number search did not find any of them, so I did it manually. I did the keyboards first. After you enter the info for the unit you are registering, the registration software asks for the serial number. When you give it the serial number, I does a serial number search and verifies that the serial number matches that unit. This serial number search acutally worked (sort of). It found one of the keyboards correctly, but kept changing the other to a K295 instead of a K270. More on that in a bit. Next I registered the mice. When I got to the point where you select the correct model, the M510 was not in the list. I tried a few different things and finally found a trick that worked. When it asked for the model, I used M525 instead of M510. At the next step where it did the serial number search, it found the serial number was associated with the M510 and corrected the model entry from M525 to M510. Success with the mice. Back to the keyboard. I could not figure out a way around the registration error, so I contacted Logitech support and got a reply back from a support rep named Sharan. After a couple of email exchanges, Sharan was able to get the other keyboard registered correctly - Thank you again for your help, Sharan. I had noticed when I first started all of this that each unit has two serial numbers, one on the box and one on the unit. The two serial numbers did not match. Sharan told me that the number on the box is strictly for inventory use and the number on the unit is the one to use when registering. Anyway, both sets are now working and correctly registered. Happy with the purchase.
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Reviewed in the United States on January 30, 2024
★★★★★ 5
Easy and Works Great
Color: Black, Size: 1 Pack, Style: Combo
This is perfect, works great, and so easy to connect. Just plug in USB and it's ready.
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Reviewed in the United States on May 3, 2026
★★★★★ 5
Lovely
Color: Rose, Size: 1 Pack, Style: Combo
Love the clacking sound, it’s satisfying, the keys aren’t sticky, it’s a nice shade of pink, comfortable to use. Keys pop off easy enough for easy cleaning and are super stable when popped back on. The mouse is great two, it’s a two-in-one set up with the USB plug in so it controls both which is nice.
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Reviewed in the United States on May 27, 2026
★★★★★ 4
An extra separate dongle for the keyboard and mouse would make this perfect.
Color: Off White, Size: 1 Pack, Style: Combo
I picked up the Logitech MK270 Wireless Keyboard and Mouse Combo on a recommendation from our IT guy, and overall it’s been a solid buy for the price.
The keyboard is the highlight. I’ve been using it for a couple of weeks now and it’s been great. It’s quiet, responsive, and just works every time without any issues. Setup was simple and I haven’t had a single connectivity problem. I do wish the rear feet lifted it a bit higher. Even fully extended, it sits more flat than what I was used to. That said, I’m adjusting to it and it hasn’t been a dealbreaker.
The mouse is where it falls short. It gets the job done, but it definitely feels a bit cheap compared to the keyboard. Lightweight in a way that doesn’t feel premium, and just not the same level of quality overall.
One thing I really wish they included is a second dongle. I’d love to keep the keyboard connected to my main PC and use the mouse with my laptop, but with only one receiver that’s not an option out of the box.
All in, this is a reliable combo from Logitech. The keyboard alone makes it worth it, especially at this price point. Just go in knowing the mouse is pretty basic and you’re limited to a single receiver setup.
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Reviewed in the United States on April 22, 2026
★★★★★ 5
Perfect solution to a common problem
Size: 6-Foot Cable, Style: Rotating Plug - Single Pack
Power strips that have low profile plugs are fairly easy to find these days, but it's a lot more difficult to find one where the cord leaves the plug in the direction you need it to. This solves that problem. you can turn the prongs on the plug and any direction you need them to go. And it doesn't hurt that the design is attractive and appears to be fairly sturdy. I've been using mine for over a month at this point and I'm very happy with it.
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Reviewed in the United States on September 9, 2025