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Description
HPE Pointnext Tech Care Basic - Extended Service - 5 Year - ServiceProtect your critical infrastructure with a comprehensive five year service plan that blends reliability, speed, and convenience. HPE Pointnext Tech Care Basic Extended Service delivers on site maintenance, fast response times, and inclusive parts and labor coverage to keep your IT environment up and running. With a 9 x 5 Next Business Day service window, this plan minimizes downtime and helps you meet demanding productivity goals without the hassle
Protect your critical infrastructure with a comprehensive five-year service plan that blends reliability, speed, and convenience. HPE Pointnext Tech Care Basic - Extended Service delivers on-site maintenance, fast response times, and inclusive parts and labor coverage to keep your IT environment up and running. With a 9 x 5 Next Business Day service window, this plan minimizes downtime and helps you meet demanding productivity goals without the hassle of travel or extensive maintenance overhead. Designed for organizations that value dependable support, this extended service ensures your investments stay productive, with proactive care that reduces risk and preserves the value of your technology ecosystem.
- Five-year coverage ensures long-term protection for your critical hardware, keeping systems available and productive. This extended duration translates to fewer renewal disruptions and steadier budgeting, so you can plan with confidence.
- On-site maintenance, parts & labor cover the full lifecycle of service needs. If a component fails or requires replacement, qualified technicians arrive at your location equipped to complete the job, minimizing downtime and ensuring proper installation every time.
- Next Business Day response (9 x 5) guarantees rapid on-site support during business hours. If an issue arises, you benefit from a fast, predictable response that aligns with enterprise-grade expectations for uptime and continuity.
- Parts replacement service protects your investment by ensuring that malfunctioning components are replaced promptly, reducing the risk of cascading failures and extending the life of your devices and systems.
- Customer-centric convenience brings expert assistance directly to your doorstep, eliminating travel for your staff and simplifying maintenance logistics while maximizing dependability and overall value.
Technical Details of HPE Pointnext Tech Care Basic - Extended Service - 5 Year
- Service type: Extended Service (HPE Pointnext Tech Care Basic) designed to extend coverage beyond standard warranties with proactive on-site support.
- Duration: 5 years of continuous service to align with long-term IT roadmaps and asset lifecycles.
- Response time: Next Business Day (9 x 5) meaning trained technicians arrive on-site promptly after a service request within regular business hours.
- Support model: On-site maintenance with complete Parts & Labor coverage to repair or replace failed components without additional fees for labor or essential parts.
- Coverage scope: Includes parts replacement, preventative maintenance guidance, and hands-on service to restore functionality, reduce MTTR, and preserve system reliability.
- Delivery model: Field-based support with qualified technicians dispatched to your location, designed to minimize downtime and simplify logistics.
- Eligibility: Applicable to eligible Hewlett Packard Enterprise devices and configurations as defined by the service terms; confirm with your account team for scope and eligibility.
how to install HPE Pointnext Tech Care Basic - Extended Service - 5 Year
- Step 1 — Verify eligibility and purchase details: Confirm that your devices and configurations are covered under the HPE Pointnext Tech Care Basic Extended Service and that the 5-year term aligns with your asset lifecycle.
- Step 2 — Gather essential asset information: Collect device model, serial number, service tag, and purchase order or contract numbers to streamline activation and scheduling.
- Step 3 — Activate the service: Work with your account representative or the HPE Pointnext portal to activate coverage. Ensure the contract is linked to the correct assets for automatic future renewals and service requests.
- Step 4 — Configure on-site preferences: Define preferred service windows, escalation contacts, and notification preferences so that the 9 x 5 Next Business Day response aligns with your operations.
- Step 5 — Schedule and anticipate service visits: When a service event is needed, the on-site technician will be dispatched according to the Next Business Day SLA. Have site access ready and any required credentials to facilitate a smooth visit.
- Step 6 — Document and review service activity: After completion, verify that parts were replaced if applicable and that the system is operating normally. Preserve service reports for asset management and compliance purposes.
Frequently asked questions
- What is HPE Pointnext Tech Care Basic - Extended Service? It is a five-year, on-site extended service plan that provides maintenance, parts and labor coverage, and rapid Next Business Day support to help keep your critical hardware online and productive.
- What does 9 x 5 Next Business Day mean? The service is available during standard business hours (9 am–5 pm) with a guarantee that a qualified technician will arrive on-site the next business day after a service request, ensuring timely resolution and minimized downtime.
- Does this plan include both parts and labor? Yes. The Extended Service covers both replacement parts and the labor required to install or repair components, so there are no hidden fees for these core services.
- How do I activate or renew this service? Activation typically runs through your account manager or the HPE Pointnext service portal. Renewal is coordinated to align with your asset lifecycle, reducing renewal gaps and ensuring continuous coverage.
- Is this service transferable if we move or sell a device? Terms vary by contract, but many HPE service agreements offer transfer options with proper documentation. Check your specific contract terms or consult your account team for transfer eligibility and steps.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.9 ★★★★★
Based on 30 reviews
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Product Reviews
★★★★★ 5
Works For Desired Use
Color: Black, Size: 4 Panel-136‘’W-Round Pad
I recently purchased the Room Divider 6FT Folding Privacy Screens, 4 Panel Partition Room Dividers, and I must say, it has transformed the way I use my living space. The four-panel design is both elegant and functional, providing instant privacy without feeling bulky or overwhelming in my room.
Setting it up was a breeze; the folding mechanism is smooth, allowing me to adjust the configuration as needed—straight, angled, or zigzag. I particularly appreciate the sturdy build; the panels feel solid yet lightweight, making it easy to move around when I want to reconfigure my space.
Aesthetically, it’s a great addition. The neutral finish blends well with my décor, and the simple design doesn’t draw too much attention while still offering a sense of separation. It’s perfect for creating a temporary office corner, dividing a studio apartment, or even using it as a backdrop for online meetings.
If I had to point out a minor downside, it would be that the divider isn’t completely soundproof—so conversations can still carry through—but for visual privacy and space management, it’s excellent. Overall, I’m extremely satisfied and would recommend it to anyone looking for a versatile and stylish room divider.
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Reviewed in the United States on February 24, 2026
★★★★★ 5
True to size & Use a Drill
Color: Beige, Size: 3 Panel-102‘’-Round Pad, Color: Beige, Size: 3 Panel-102‘’-Round Pad
Love this! Works perfectly for where I wanted it. I did measure my room incorrectly and thought it would be smaller, thankfully it’s not and thankfully it’s not bigger than the room itself. I did like how the whole thing was move-able but it was a bit annoying so I just added extra clips to the left of the middle one and unscrewed the right of the middle at the bottom so it opens like a door, this did make it a bit flimsy but duck taping it to the wall as anchor it works.
100% recommend, but do suggest a drill and a second set of hands to put it together, due to its size it can be a bit difficult to maneuver putting together yourself.
Also if you have a clingy cat like I do, and think this will help keep them out, no, my cat who is very large can manage to squeeze underneath it.
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Reviewed in the United States on March 9, 2024
★★★★★ 1
waste of money
Color: Black, Size: 4 Panel-136‘’W-Round Pad
This is a total waste of money. Its only going to free stand if you arent moving it. If you are planning on dividing a room, and then folding these for space and then dividing the room again, itll last a few days. The poles kept coming off of the screws that holds the fabric on the poles together. Was fixing this EVERY DAY. Finally got tired of doing this and just threw it out. Lot of money spent on garbage. Get a sheet room divider, or something that isnt cheaply made. Was simply making an office type space in a bedroom, to seperate the two areas for work, and folding it kept making the poles come off those twisted screws. just not worth it.
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Reviewed in the United States on May 3, 2026
★★★★★ 5
Absolutely love this room divider!
Color: Beige, Size: 3 Panel-102‘’-Round Pad, Color: Beige, Size: 3 Panel-102‘’-Round Pad
When they say you can't see anything through it, they are correct. As you can see by the video, the cars are traveling by with the sunlight on the divider and you still can't see any cars passing nor can you see the ones in the parking lot. You can also tell it blocks out the sunlight too which is a definite plus for our store. Quality material on the divider. Material is nice and snug on the poles with no ripples. I also like the base of these, they make the divider nice and sturdy and can be adjusted if floor is uneven. Also the design of the legs allow them to go under your furniture. Also putting them together is pretty easy. Just make sure you when you are putting the poles together to make sure at the top of the pole that the indent screw hole faces out. This makes for a better look. The directions don't say which way to turn and at 1st, I had one, one way and the other was another way as both ways work that way but I wanted a uniform/better look.
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Reviewed in the United States on July 29, 2024
★★★★★ 4
Works well, need power tool to assemble
Color: Beige, Size: 3 Panel-102‘’-Round Pad, Color: Beige, Size: 3 Panel-102‘’-Round Pad
Sturdy enough, especially when feet are positioned for balance. Works perfectly to create a WFH “cubicle”. Can adjust the size to provide complete privacy or fold back a panel when I want more openness. The fabric panels are not perfectly taught, but pretty close. The only negative is that without my husband’s power drill/screwdriver we wouldn’t have been able to put it together. It would take the strength of Thor to do it with just a manual screwdriver.
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Reviewed in the United States on November 30, 2022