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Experience unparalleled network reliability and performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service is designed to provide businesses with seamless network monitoring, proactive management, and rapid response to any issues that may arise. With a focus on minimizing disruptions and maximizing uptime, ResponsePLUS is the ideal solution for organizations looking to enhance their IT infrastructure.

• Continuous Network Monitoring: Enjoy 24/7 proactive remote network monitoring that ensures your systems are always performing optimally. Our dedicated Network Operations Center (NOC) support engineers are constantly evaluating network events to prevent critical disruptions.
• Incident and Problem Management: Benefit from efficient incident and problem management that quickly addresses network issues. Our team is on hand to restore normal service operations swiftly, ensuring your business remains productive.
• Advanced Parts Replacement: Experience peace of mind with our fast parts replacement service. With a 4-hour service response time, essential parts are replaced promptly on-site, reducing downtime and maintaining productivity.
• Operational Software Updates: Keep your network secure and up-to-date with regular operational software updates and upgrades. This service includes applying configuration settings and ensuring your systems are running with the latest features and protections.
• Dedicated Account Management: Each customer is assigned a designated managed services account manager for personalized support. Regular review sessions provide insights into your network’s health, performance, and security, tailoring the service to your specific needs.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS offers a one-year service duration, ensuring that you receive dependable support throughout the year. Access to the Extreme Networks Managed Services Gateway provides real-time insights into network health, performance, and security issues, paired with an inventory database and standardized reports for comprehensive oversight.

How to Install

Installation of the ExtremeWorks Managed Services ResponsePLUS is straightforward:

1. Contact an Extreme Networks representative to purchase the service.
2. Access the Extreme Networks Managed Services Gateway to set up your account and configure it according to your network requirements.
3. Schedule an initial onboarding session with your designated account manager to review your network and establish monitoring parameters.
4. Integrate the necessary configurations and begin leveraging the continuous monitoring and support services offered.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous remote network monitoring, incident and problem management, operational software updates, advanced parts replacement, and dedicated account management.
• How quickly can I expect a response for parts replacement? We guarantee a 4-hour service response time for parts replacement, ensuring minimal disruption to your operations.
• Can I access support outside of normal business hours? Yes, our Network Operations Center (NOC) offers 24/7 support every day of the year, allowing you to report problems and seek assistance at any time.
• Is there a limit to the number of incidents I can report? No, there are no limits to the number of incidents you can report. Our goal is to ensure your network operates smoothly at all times.
• How often will I meet with my account manager? Regular review sessions will be scheduled with your dedicated account manager to discuss network performance and any necessary adjustments to your service.