SKU: 48930164576

HPE Foundation Care Exchange - Extended Service - 1 Year - Service Exch 8360 Svc

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Description

HPE Foundation Care Exchange - Extended Service - 1 Year - Service Exch 8360 SvcThis HPE Foundation Care Exchange Extended Service is designed to keep your critical IT infrastructure operating at peak efficiency with a predictable total cost of ownership. Tailored for businesses that rely on consistent performance, this 1 year service delivers a disciplined, dependable support experience that minimizes downtime and helps you plan IT expenses with confidence. By combining exchange based maintenance with fast, depot based service,

This HPE Foundation Care Exchange — Extended Service is designed to keep your critical IT infrastructure operating at peak efficiency with a predictable total cost of ownership. Tailored for businesses that rely on consistent performance, this 1-year service delivers a disciplined, dependable support experience that minimizes downtime and helps you plan IT expenses with confidence. By combining exchange-based maintenance with fast, depot-based service, this offering provides a balanced blend of reliability, speed, and cost control that fits the needs of modern data centers and enterprise environments.

With Extended Service coverage, you gain a robust, worry-free maintenance plan that reduces the risk of unexpected repair costs. The program emphasizes service predictability and operational continuity, so your organization can focus on core priorities rather than equipment breakages or service delays. The exchange model ensures that, when components require replacement, you receive a ready-to-install solution quickly, helping you minimize service interruptions and maintain service-level agreements for your business-critical workloads.

Designed for efficiency and simplicity, this offering leverages Depot-based support paired with Next Business Day replacement response. In practice, that means you benefit from fast, reliable parts delivery and case resolution without the overhead of on-site visits, while still preserving the speed necessary to keep systems online. The 9x5 coverage window aligns with typical business hours, delivering a practical support experience that resonates with IT teams juggling multiple priorities in busy data environments.

One year of coverage is a straightforward commitment: you know your service window is fixed, and you can count on consistent response times and standardized processes. This clarity supports IT budgeting and procurement planning, which is especially valuable in environments with strict cost controls or mixed fleets of HPE hardware. The service model is purpose-built to complement your existing HPE hardware investments by extending support beyond the initial warranty period and providing a dependable bridge to ongoing operational resilience.

Beyond the obvious uptime benefits, this Exchange service also enhances peace of mind. Knowing that a failed component will be replaced through a structured depot process helps IT teams avoid prolonged outage scenarios. The combination of Next Business Day replacement, reliable depot logistics, and a 1-year duration creates a stable foundation for maintaining large-scale deployments, whether in healthcare, financial services, manufacturing, or technology-forward enterprises. The program is designed to deliver consistent performance improvements while controlling long-term maintenance costs.

For organizations that require predictable service levels and streamlined maintenance, the HPE Foundation Care Exchange — Extended Service stands out as a pragmatic solution. It harmonizes with enterprise procurement practices, aligns with ITIL-inspired incident management workflows, and provides a clear value proposition: faster issue resolution, lower total cost of ownership, and reliable hardware upkeep that supports mission-critical workloads. The service’s emphasis on replacement-based maintenance ensures you aren’t stuck waiting for repairs; you receive timely, pre-tested parts that enable rapid restoration of service, helping you maintain productivity and user satisfaction across your environment.

In short, this 1-year extended service bridges the gap between standard warranty coverage and more comprehensive support plans, delivering a balanced mix of speed, reliability, and cost control. It’s a pragmatic choice for organizations that want to optimize uptime without introducing unpredictable maintenance expenses. By choosing HPE Foundation Care Exchange — Extended Service, you’re investing in a stable support framework that keeps your systems aligned with business goals, minimizes disruption, and preserves the value of your IT investments over time.

  • Reliable exchange-based maintenance that keeps systems running with minimal disruption. When a component requires replacement, you receive a pre-tested part as an exchange, helping you restore operations quickly and reduce downtime across critical workloads.
  • 1-year coverage provides a fixed, predictable service window so IT budgeting is straightforward and procurement cycles stay streamlined. This duration ensures consistent support quality without surprise long-term commitments.
  • Depot-based service delivers fast, cost-effective responses. Replacements are shipped to a depot rather than requiring on-site visits, enabling efficient parts handling and rapid onward delivery to your data center or facility.
  • Next Business Day response ensures timely completion of service actions. With a focus on rapid turnaround, your devices are restored to operation as quickly as possible, supporting tight maintenance windows and reducing user impact.
  • 9x5 coverage aligns with common business hours, providing predictable support availability that fits typical enterprise operations while balancing cost and service speed for busy IT environments.

Technical Details of HPE Foundation Care Exchange - Extended Service - 1 Year

  • Service Type: Exchange-based maintenance service to replace failed components with pre-tested parts.
  • Coverage Term: 1 Year.
  • Response Time: Next Business Day replacement service for timely restoration.
  • Support Window: 9x5 coverage to align with standard business operations.
  • Delivery Method: Service Depot-based, with parts shipped to a depot for rapid processing and return to operations.
  • Product Reference: Exch 8360 Svc (per the product title).
  • Focus: Maintains system uptime, predictable costs, and efficient maintenance cycles for HPE hardware environments.

How to install HPE Foundation Care Exchange

This program is a service engagement rather than a traditional hardware installation. Activation and deployment steps are typically coordinated through your organization’s IT procurement process or via your HPE reseller or account representative. To get started, ensure your device is covered under the 1-year Foundation Care Exchange plan and have your service contract handy. When a component requires replacement, initiate the service request through the standard HPE support channels or your approved reseller portal. An exchange replacement will be prepared and shipped to a depot location for rapid processing. On receipt at the depot, qualified technicians will verify compatibility, perform any required pre-installation checks, and prepare the replacement for rapid deployment to your data center. If required, your IT team or on-site staff can coordinate the logistical handoff to ensure minimal downtime during the exchange process. While this is a depot-based service, your internal change-control procedures should account for RMA and inventory tracking, ensuring that the replacement part is properly logged and that the original failed component is returned as required by the program terms.

Because this is an extension of your existing HPE support ecosystem, it’s important to align with your internal asset management policies. Maintain accurate records of device serials, SKU numbers, and warranty/coverage IDs, and promptly report any changes in device status or coverage eligibility to the support provider. The goal is to leverage a straightforward, repeatable process that minimizes disruption to your users while ensuring that your hardware remains fully supported throughout the 12-month term. If you are upgrading or reorganizing your environment, consult with your HPE representative to verify that the Foundation Care Exchange extension remains the most appropriate option for your new configuration and service requirements.

Frequently asked questions

  • Q: What is HPE Foundation Care Exchange - Extended Service?
    A: It is a 1-year, exchange-based maintenance service for HPE hardware that provides depot-based replacements with Next Business Day response, designed to keep systems online with predictable costs.
  • Q: How does the exchange process work?
    A: When a component fails, a replacement is prepared and shipped to a depot. After verification, the replacement is dispatched for installation, minimizing downtime and ensuring rapid restoration of service.
  • Q: What does “Next Business Day” mean in this context?
    A: It indicates that a replacement part or service action is scheduled to be completed by the next business day after the service request is opened, subject to depot logistics and coverage hours.
  • Q: Is on-site support included?
    A: This program uses a Depot-based model rather than guaranteed on-site visits. If on-site assistance is required, it would be handled through standard HPE support options and may incur additional terms.
  • Q: Can I renew or extend the service after one year?
    A: The description specifies a 1-year term. Renewal or extension options would be handled through your HPE account team or authorized reseller, who can offer compatible continuation plans based on your environment and service needs.
  • Q: Which devices qualify for this service?
    A: The offering is designed for HPE hardware coverage under the Foundation Care Exchange framework. Eligibility is determined by your existing contract and product SKU (Exch 8360 Svc) and should be confirmed with your HPE representative during procurement.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
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  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 48930164576

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4.0 ★★★★★
Based on 6 reviews
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Product Reviews
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Verified Purchase
jc
Alexandria, US
★★★★★ 4
The basic set-up is relatively easy which was a big plus for me......
First let me start off by saying that I am not an audiophile. So, this review will not get into the weeds of the more complex settings this receiver is capable of. For example, the Dirac room measuring option. No way was I attempting to mess with that. Especially, after reading that some reviewers who actually have experience with Dirac found it could be confusing/difficult to set up. Besides I come from a previous Onkyo the TX-SR607 which had the AccuEQ Room Calibration similar to this receiver, so I used that instead with no issues. As far as hooking up the speakers it's pretty straight forward. If you have banana plugs, use them, seriously. I originally planned on using banana plugs but in order to save time I decided against that. But I wish I had taken the extra time to go with bananas because trying to thread the speaker wire into the speaker terminals is tedious, there not much room between the terminals and even me with my skinny fingers struggled a bit. Wish Onkyo designed their terminals side by side, but I think only Denon does that. Anyway, after all the speakers were connected (I'm currently using a 5.1.2 setup) and I connected my tv, Blu-ray player, CD player, etc., etc., I ran the AccuEQ Room Calibration, and I was good to go. I did change the some of the settings like speaker volume that AccuEQ has set but nothing major. I have noticed that I need to turn the volume up much higher on this Onkyo than on my previous one. What I mean by that is that on my previous Onkyo I would set the volume indicator at around 30-35 tops for movies. With this one it's more like 40-45, maybe how the volume is measured is different on this one. The sound is excellent for movies and music I have no complaints there. I have only tried a few of features so far like Airplay but will dig deeper into the manual (I downloaded from the internet) as time goes by. I will say as far as build quality is concerned it's not bad, but IMO my old Onkyo, a 2009 model, had the look and feel of a more expensive receiver. But it's what's inside that matters most so hopefully this one last as long as my previous Onkyo.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 22, 2024
J
Verified Purchase
JOKER
Chelsea, US
★★★★★ 1
Sound unexpectantly blasted for no reason. It malfunctioned!
I spent hours between installation and set up! I had to return it. I turned on NET (network) to play Sirius Xm and the volume was low but after a few minutes the sound turned all the way up to maximum completely on its own? This happened at least two more times. I contacted ONKYO and was told it is clearly defective and that their is no solution to correct the problem, and that I should return it immediately! I purchased the newer model and am pleased with its performance! It’s unfortunate because the first one that had the issue with the sound really played nice, but having sound change its volume so suddenly to its full capacity was not what I expected, nor felt comfortable enough to keep as I said I was told to return it, which I did! My advice here would be to purchase the newer model, which seems to be much more stable in its performance, and the quality is excellent.
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Reviewed in the United States on November 29, 2025
B
Verified Purchase
Bossman
San Leandro, US
★★★★★ 5
Absolutely Love This Receiver
The Onkyo TX‑NR7100 has completely transformed my home theater. The sound quality is rich, detailed, and powerful, and the 9.2‑channel setup gives movies and music a level of immersion I didn’t realize I was missing. Dirac Live right out of the box is a huge win — the room correction made an immediate, noticeable improvement. Setup was smooth, the interface is clean, and everything from streaming to switching inputs feels fast and reliable. It also plays perfectly with the rest of my system, and the THX certification really shows in how cinematic everything sounds. I absolutely love this receiver. It’s one of those upgrades that makes you wonder why you didn’t do it sooner.
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Reviewed in the United States on February 20, 2026
J
Verified Purchase
James Tepper
Lake Worth, US
★★★★★ 5
Incredible 9.2 Surround receiver at an unbeatable price.
I may return at a future date to give a more complete review, but others that are much more knowledgeable about audio equipment than I have already done so. For me, the Onkyo (Onkyo TX-NR7100 9.2-Channel 8K/4K Network A/V Receiver) replaced a much older (2001) TX DS787 5.1 100 W Surround receiver that listed new for around $1050. I probably didn't pay quite that much but certainly something near $900. It was great for its time, perhaps even advanced with THX, Dolby, and other listening modes. But it didn't have: HDMI inputs or outputs, any BlueTooth capability, no hard wired or WiFi connectivity or basically any operating or connection modes that most all modern receivers have. This turned into a big problem with modern LED/LCD/OLED TVs, Alexa and other now common devices. I bought my new Onkyo TX-NR7100 from Amazon for $625. Other retailers (e.g.Best Buy) advertise it for up to $1200, so Amazon's price is outstanding. Set up was far more complicated (for me) than any previous receiver that I ever owned, mostly because there were a very large number of back panel input and output jacks, to and from the TV, as well as speaker outputs for 9.2 surround. Suffice it to say that once everything was connected properly (I made a few mistakes along the way), I was completely thrilled. The On Screen Display, completely accessible either from the front panel or the remote was far superior to anything I had ever seen before. Literally every operating parameter is accessible to the user. And I used most of them. It is also completely WiFi ready so my 150 Gbit home Wifi network lets it connect wirelessly and stream music error free. BlueTooth is also another way to connect almost any device to it for audio and audio/video playback if you connect the digital connections to and from a modern TV. It also speaks and listens to Alexa, although I must confess that I haven't played around with that much yet. This is already much longer than I had intended, so let it suffice to say that the Onkyo TX-NR7100 is an absolutely incredible receiver for an incredible price. I'd give it 8 stars if I could. JM TEPPER
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Reviewed in the United States on November 7, 2024
B
Verified Purchase
Brian M.
Port Orchard, US
★★★★★ 5
Sounds great.
Just received my Onkyo TX-NR 7100, watched a few YouTube videos before it arrived, so set up was easy. Ran accuEQ, I am getting new front speakers so I’ll wait to run Dirac. After accuEQ, I still had to make a few adjustments, to the speaker levels and especially the sub. It set my subwoofer way too low. As of right now having no problems with Bluetooth. I’ve only listened to music so far, can’t wait to watch a movie. For now I have a 5.1.2. System, getting new fronts, the Klipsch r51-m’s will go to the rear surround and Klipsch r41-m’s will be my height speakers in a 5.1.4 system. So far loving this avr. Update 2: Just calibrated with Dirac for the 6th time. They tell you if you sit in a recliner, reclined measure with it reclined. Well I measured with the chair in its upright position. It makes a huge difference I hear the surrounds much better. Btw I listen to all channel stereo, I know audiophiles say it sucks, however I listened to 2 channel stereo for 20 years, when there was nothing else. I didn’t buy a 9 channel avr to listen to 2 channel stereo. Like Randy the cheap audio man says “ audiophiles aren’t always right. If it sounds good to you, that’s all that matters.” So try calibrating in the upright position, or if you sit on a stationary chair or couch, try positioning the mic slightly forward of your listening position. It makes a huge difference. Hope this helps, enjoy. Update: Ok bought Klipsch rp-600m speakers for the front with 52c center. 51m surrounds, 41m rear heights. Polk owm3 front heights. Why Polk? Lighter easy to hang and as height speakers they are only there for atmos. Ran Dirac live, the application does what it would take several hours to make it sound like it does, if I even could get it to sound so good. Apple TV 4K with my Hisense U8K. The google tv interface is ok, but Apple TV is faster and easier. The Onkyo 7100 is a gem, runs pretty warm but I have it out in the open. If you are going to put in a cabinet I suggest a fan. Very happy with the whole system.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 11, 2025

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