Cisco Smart Care Service Core - Extended Service - 1 Year - Service

Maximize uptime and safeguard your Cisco investments with the Cisco Smart Care Service Core — Extended Service. This 1-year service plan is engineered for mission-critical networks, delivering rapid, on-site hardware support, predictable budgeting, and peace of mind through dependable parts replacement and reliable next-business-day response. Designed to keep your busiest environments operating at peak efficiency, this program combines streamlined service management with a straightforward path to rapid issue resolution.

• 1-year extended service designed to protect Cisco hardware and sustain high levels of network availability
• 8x5 business hours, with Next Business Day exchange to minimize downtime on hardware failures
• Physical service with on-site parts replacement to keep critical devices up and running
• Parts replacement and proactive hardware support to maximize productivity and reduce operational risk
• Convenient coverage for enterprise deployments, providing predictable costs and simplified procurement

Technical Details of Cisco Smart Care Service Core

• Service type: Extended Service Core
• Duration: 1 Year
• Coverage hours: 8x5 business hours
• Response method: Next Business Day exchange
• Delivery method: Physical service with on-site hardware replacement
• Includes: Parts replacement to maintain device performance and reliability
• Service subtype: Physical service

How to install Cisco Smart Care Service Core

• Purchase or enroll your eligible Cisco hardware under the Smart Care Service Core program, ensuring the device model and serials are clearly identified during checkout or contract initiation.
• Collect and verify the product identifiers (SKU/UPC) for the covered devices to ensure accurate service mapping and routing to the appropriate support channels.
• Register the service with Cisco or your authorized channel partner, attaching the correct coverage start date and contact information for escalation and appliance replacement needs.
• Confirm the service level, response times, and on-site support expectations with your account manager or channel representative to align logistics with your operational calendars.
• Keep the service documentation accessible within your IT asset management system and set up automatic renewal reminders as the contract term approaches expiration to maintain continuous protection.

Frequently asked questions

• Q: What does Cisco Smart Care Service Core — Extended Service cover?
  A: It provides 1-year hardware support for Cisco devices with 8x5 coverage, including Next Business Day exchange and physical on-site parts replacement to minimize downtime and maintain performance.
• Q: How does Next Business Day exchange work?
  A: If a covered device experiences a qualifying fault, a replacement unit or required spare parts are typically dispatched to arrive by the next business day, enabling rapid restoration of service.
• Q: Do I need to install anything for this service?
  A: The service is a maintenance and support program rather than software installation. You will need to register the covered devices and ensure their identifiers are associated with the Smart Care plan so that the appropriate support teams can coordinate on-site service and parts delivery.
• Q: Is on-site service guaranteed during holidays or weekends?
  A: 8x5 coverage generally reflects standard business hours; additional arrangements may be available through your account representative or partner for critical environments, depending on the contract terms.
• Q: Can I extend or renew the coverage after it expires?
  A: Yes. After the term ends, you can pursue renewal options to maintain continued protection and support for your Cisco hardware.
• Q: Which devices are eligible for this plan?
  A: Eligibility depends on the product family and model. Please refer to your Cisco account representative or your channel partner to confirm specific devices qualify for the Extended Service Core plan.