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Description
HPE Foundation Care - 1 Year - Warranty /r Ff 594x SvcHPE Foundation Care is a comprehensive support service from Hewlett Packard Enterprise designed to maximize the uptime and reliability of your IT infrastructure. This 1 year plan combines hardware and software assistance, proactive updates, and flexible service levels to help your IT team resolve issues quickly and maintain business continuity. With remote diagnostics, on site hardware repair when needed, and software support across eligible products,
HPE Foundation Care is a comprehensive support service from Hewlett Packard Enterprise designed to maximize the uptime and reliability of your IT infrastructure. This 1-year plan combines hardware and software assistance, proactive updates, and flexible service levels to help your IT team resolve issues quickly and maintain business continuity. With remote diagnostics, on-site hardware repair when needed, and software support across eligible products, Foundation Care provides a robust safety net for mission-critical systems.
- Comprehensive hardware and software coverage: Remote diagnosis, on-site hardware repair when necessary, and software support for eligible products to keep your environment running smoothly.
- Flexible service levels: Choose from Foundation Care NBD (Next Business Day), 24x7, or CTR (Care Traffic Response) options to match your business needs and local availability.
- Proactive software updates and patches: Access to software updates for covered products, reducing vulnerabilities and keeping systems current with the latest improvements.
- Collaborative support for non-HPE software: Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, helping your team coordinate across vendors.
- Business continuity focus: 24/7 access to support through phone or web portal, with clear response times and an emphasis on minimizing downtime and disruption.
Technical Details of HPE Foundation Care - 1 Year - Warranty /r Ff 594x Svc
- Service scope: Hardware support with remote diagnostics and on-site repair when required; software support for eligible hardware and software products.
- Software updates: Access to patches and updates for covered software, with additional updates for selected third-party software as provided by the original software publisher.
- Support levels: HPE Foundation Care offers multiple service levels, including Next Business Day (NBD) phone support, 24x7 phone support, and CTR (Care Time Response) options, subject to product eligibility and local availability.
- Access to information: Electronic access to related product and support information to enable any IT staff member to locate essential knowledge quickly.
- Portfolio flexibility: Hardware coverage for eligible devices and software coverage for eligible software products, with coordination of services across HPE and select third-party components.
- Contract duration: One year of service coverage designed to align with standard hardware refresh cycles and software update cadences.
- Availability and eligibility: Coverage windows, response times, and product eligibility vary by region; local HPE sales offices can confirm availability and eligibility.
how to install HPE Foundation Care
- Confirm eligibility and purchase: Work with your local HPE sales representative or partner to confirm which hardware and software assets qualify for Foundation Care and to secure the 1-year service contract.
- Gather asset information: Collect key details such as serial numbers, model numbers, location, and contact points for the IT team and on-site personnel to streamline enrollment and activation.
- Choose service level: Select the Foundation Care option that best fits your needs—NBD, 24x7, or CTR—based on your organization’s operating hours, criticality of systems, and regional support availability.
- Activate the service: Have the HPE representative or partner register the hardware and software assets into the Foundation Care contract and configure access to the HPE support portal and remote diagnostics tools.
- Establish escalation and communication: Define primary contacts, escalation paths, and preferred channels (phone, web portal) so issues are routed quickly and accurately to the right technical resources.
- Leverage the support tools: Train IT staff to use the HPE electronic remote support solution and portal to report incidents, track progress, and access software updates and system information.
Frequently asked questions
- Q: What is included in HPE Foundation Care? A: Foundation Care provides hardware support with remote diagnostics and on-site repair when needed, software support for eligible products, access to software updates and patches, and electronic access to product and support information. For selected non-HPE software, Basic Software Support and Collaborative Call Management may be included.
- Q: How long does the coverage last? A: The service duration is 1 year, designed to align with typical hardware refresh cycles and software update schedules.
- Q: Are there different service levels? A: Yes. HPE Foundation Care offers multiple service levels, including Next Business Day (NBD) phone support, 24x7 phone support, and CTR service options. Availability and response times depend on the chosen level and regional support.
- Q: Does Foundation Care include on-site support? A: On-site hardware repair is included when required to resolve hardware issues, subject to the selected service level and local availability.
- Q: How do I access software updates? A: For covered software, HPE provides remote support and access to updates and patches. Updates for certain third-party software are included as they are released by the original software manufacturer and may vary by product and region.
- Q: How do I report an issue? A: Incidents can be reported via telephone or the HPE web portal, depending on regional availability. The service is designed to support rapid communication and escalation to the appropriate engineer.
- Q: Can Foundation Care cover non-HPE software? A: Foundation Care may include Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on the agreement and product eligibility.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 18 reviews
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Product Reviews
★★★★★ 2
A 5-star product is now barely 2-stars. Shame!
I have used these makeup remover pads for years as I wear contacts and have sensitive skin around my eyes. However, the last 3-pack I ordered (Feb 2026), the pad is noticeably sub-par. They are much thinner, there is no quilted texture on one side, and they roll up immediately when you start to rub your eyes with them. In addition, I have to use 4-5 pads to get everything off vs. previously I could easily just use one on each eye. Obviously I will go through them much faster and every time I use them, I get frustrated by how bad the quality is now. Another product victim to shrinkflation and using cheaper materials, but charging the same amount or more than before.
Do they do the job removing the makeup - yes.
Do they do so without burning my eyes or leaving an oily residue - yes.
But knowing how great they used to be, I can only give the current product 2 stars.
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Reviewed in the United States on April 6, 2026
★★★★★ 5
Excellent product!
I have used this product for years but since retired much less. However when I actually needed it again I couldn't find it anywhere and when I did buying just one was pretty expensive. So I decided to wait until the price dropped...but it never happened. I never even thought of trying Amazon but I did and got an amazing deal of a 3 pack at a very reasonable price. The oil is rich, soothing and so emollient and cleans my brows and eye lashes perfectly! I keep one in my fridge which is especially soothing during warm summer days and helps to reduce under eye puffiness. Accolades to Amazon...you never let me down!
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Reviewed in the United States on January 1, 2024
★★★★★ 5
Great product
Size: 25 Count (Pack of 6)
My favorite facial wipes. Gentle to your skin, no alcohol, no burning on the eyes! These wipes clean well make up and don't get dry in the package. Expensive though, hope the price won't go up to make us give up on them.
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Reviewed in the United States on April 5, 2026
★★★★★ 5
The only thing that works for me
Size: 50 count (Pack of 1)
I love these face wipes so much. I cannot use soap due to all the problems I have with my skin. It's so finicky.. I have rosacea with painful P&P and also flare ups of adult acne. I take a med to keep my oil production under control, but that means I end up with a few flakey patches on my cheeks. These are the ONLY face wipes that I've found that not only remove almost all (more on that in a moment) of the makeup I'm wearing, but also seem to help keep my redness under control. I've tried Aveeno Ultra-Calming wipes which profess to help with redness and even those are way too harsh for my skin. The Aveeno wipes make my face sting horrible, leave a greasy residue, and have a smell that is not very pleasant. The Simple wipes take off WAY more makeup than those, or any other wipe, I've tried and leave my skin feeling actually clean and calm.
The only routine that I've found that keeps my skin looking decent is to use these to remove the majority of my makeup and then follow up with Simple Micellar Water
on a cotton pad to remove any further traces. I follow that up with a few spritzes of
(rosewater is supposed to help with redness too) and then moisturize with
- which doesn't have SPF (which makes my rosacea flare up). It sounds like a lot of steps, but it takes me 3 minutes, tops.
I'd just like to add too for those saying that these don't remove waterproof mascara - well, yeah. I would want neither a "gentle" face wipe that was harsh enough to remove waterproof mascara, nor a mascara that was wimpy enough to be removed with a gentle wipe... that would mean it would also come off every time my eyes watered or even just blinked. Just use an oil-free eye makeup remover before using these.
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Reviewed in the United States on March 2, 2016
★★★★★ 5
great clean.
Size: 50 count (Pack of 1)
These get my face clean and exfoliated. I love them.
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Reviewed in the United States on April 2, 2026