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Description
HPE Pointnext Tech Care Basic Service - Extended Warranty - 5 Year - Warranty t Tap Driv SvcThe HPE Pointnext Tech Care Basic Service Extended Warranty offers an outstanding operational support experience for HPE hardware and software products. This 5 year warranty goes beyond traditional support, enabling IT teams to focus on innovation rather than mere problem solving. With access to product specific specialists and a range of support channels, this service is designed to enhance efficiency and reduce risks associated with IT operations.
The HPE Pointnext Tech Care Basic Service - Extended Warranty offers an outstanding operational support experience for HPE hardware and software products. This 5-year warranty goes beyond traditional support, enabling IT teams to focus on innovation rather than mere problem-solving. With access to product-specific specialists and a range of support channels, this service is designed to enhance efficiency and reduce risks associated with IT operations.
- Comprehensive Support: HPE Pointnext Tech Care provides 24/7 telephone support, allowing customers to log support incidents whenever they arise, ensuring help is always just a call away.
- Expert Online Chat: Initiate instant communication with a technical specialist through the online chat feature for quick answers to your technical queries and general guidance on HPE products.
- Proactive Guidance: Unlike typical reactive support, HPE Tech Care emphasizes proactive assistance, helping customers optimize their operations and identify better ways to manage their IT environments.
- Next Business Day Service: Enjoy the reliability of next business day parts and labor service response time, ensuring that any technical issues are addressed promptly to minimize downtime.
- Parts Replacement Service: The inclusion of parts replacement service means that any necessary components will be replaced swiftly, further enhancing productivity and operational continuity.
Technical Details of Product
- Warranty Duration: 5 Years
- Service Type: Extended Warranty
- Support Channels: Telephone, Online Chat, HPE Moderated Forums
- Response Time: Next Business Day for Parts and Labor
- Parts Replacement: Included
How to Install
Installing the HPE Pointnext Tech Care Basic Service is straightforward. Upon purchasing this service, you will receive a confirmation email with your service details. To activate your warranty, simply follow these steps:
- Log into your HPE account or create a new one if you do not have an account.
- Enter your service confirmation number in the designated area.
- Review your service details and ensure that all information is correct.
- Click 'Activate' to complete the process.
- You will receive a confirmation of your activated service, giving you immediate access to HPE Tech Care support.
Frequently Asked Questions
1. What is included in the HPE Pointnext Tech Care Basic Service?
The service includes 24/7 telephone support, expert online chat, parts replacement service, and next business day parts and labor response.
2. How do I contact support?
You can contact HPE support via telephone, online chat, or by posting on HPE moderated forums.
3. Is there a limit to the number of support incidents I can log?
No, customers can log as many support incidents as needed throughout the duration of the warranty.
4. What happens if I experience a hardware failure?
If you face hardware failure, simply contact HPE support to initiate the parts replacement process. The next business day service will ensure that you receive the necessary components as quickly as possible.
5. Can I upgrade my service level in the future?
Yes, HPE offers various service levels that can be upgraded as your business needs change. Contact your HPE representative for more details.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 18 reviews
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Product Reviews
★★★★★ 5
Soft to the touch
Scent: Keratin, Size: 2 Fl Oz (Pack of 1)
This is one of the BEST heat protectant that I have ever use. It leaves my hair none greasy but incredibly soft to the touch. It was money well invested.
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Reviewed in the United States on May 31, 2026
★★★★★ 5
Great mask! I use less then the recommended and
Scent: Keratin
Okay, long review here from a busy working mom. Here it goes!
I have color treated hair that comes half way down my back, not really thick or thin, and wavy not curly or straight. I bought the Keratin Shampoo and Conditioner as well as the mask after seeing several hair enthusiasts telling someone that the way to help get rid of their unruly frizzy hair with our Florida humidity was a Keratin treatment. I don’t wish to spend the money on a treatment so I decided to try this set after reading product reviews. I am not disappointed! The first use and I could feel the difference of the Shampoo compared to others. It lathered nicely and left my hair feeling clean but I could tell it was leaving nourishment behind not making my hair feeling rough. Next came the conditioner. Now, since I fully intended on doing the mask right after anyways, I didn’t do my normal ritual of putting the conditioner on and leaving it for a few minutes before a cold water rinse. I simply put it on and almost immediately rinsed it out with the same temperature water I was showering in. My hair felt so soft and smooth instantly, better then other conditioners I have used and left on for lengths of time to really try to condition my hair. Just these two products are amazing but… then came the mask. I towel dried my hair as recommended and then applied the mask to my hair. I didn’t follow the guidelines of how much they said I should put in because it honestly seemed like overkill once I applied some in. If I had to guess it was probably 3/4 of an ounce to maybe and ounce when the mask directions suggests 2-4oz. I left it on for the 10 minutes without applying any heat and then cold water rinsed it. I don’t blow dry my hair so I let it dry naturally and could tell my hair was less flighty and softer. The next morning I straightened my hair and OMG! It was so soft, smooth and beautiful. People actually noticed the difference in my hair but couldn’t figure out what it was even though I proudly told them. I went all day at work (retail) without brushing my hair once. It didn’t tangle like it usually does and looked great even after going in and out of the building. I was so excited to do the next treatment (I didn’t it tonight and the decided to post this) and see what the results are (won’t really know until tomorrow) but I already know they are undoubtedly going to be amazing. How I’m going forward with my treatments, shampoos and conditioner every shower. Mask 3 times week one, 2 times week two and then hopefully once a week after that depending on if I feels like that’s enough. I was so happy with these results I had to share in case it helps someone else! Sorry again for the long review but someone needed to here it.
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Reviewed in the United States on January 16, 2026
★★★★★ 5
Excellent product
Scent: Keratin
I have had frizzy hair all my life and once I went gray it became very much like my wire terrier’s hair! I have had keratin hair treatments but they are expensive. I use this keratin mask once or twice a week after shampoo and it works exceptionally well. I love the smooth silky texture of my hair. Well worth the price and it saves me money.
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Reviewed in the United States on June 5, 2026
★★★★★ 4
Deep Conditioning Boost That Leaves Hair Softer
Scent: Keratin
I’ve been using the Keratin Hair Mask as a weekly treatment, and it has noticeably improved the overall feel and look of my hair. The mask has a rich, creamy texture that’s easy to apply and spreads smoothly through damp hair.
After leaving it on for the recommended time and rinsing, my hair felt softer and looked more hydrated. It helped reduce tangles and left my strands feeling smoother compared with regular conditioner alone. On days when I skipped styling products, my hair still looked healthier and less frizzy than before using the mask.
The scent is pleasant and not overpowering, and the mask rinses cleanly without any heavy residue. Over time, I noticed less dryness and a bit more shine, especially toward the ends where my hair tends to feel drier.
Pros:
Deep conditioning that improves softness
Helps reduce tangles and frizz
Pleasant, not overpowering scent
Rinses clean without residue
Cons:
Not a dramatic repair for severely damaged hair
Can feel heavy if left on too long
Overall:
This keratin hair mask is a solid choice if you’re looking for extra hydration and smoother texture between washes. It provides noticeable conditioning without weighing hair down and works well as part of a weekly hair care routine.
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Reviewed in the United States on January 29, 2026
★★★★★ 5
It keeps my hair looking great curly or straight
Scent: Keratin
I love this hair mask or conditioner. Not sure what it’s called. I know that I tried it a few years years ago and it really worked great with my thick curly hair. And it looks great when I blow dry it in my hair looks amazing shiny. I really like the product. I usually buy it every month, but I had suffered for a few months nothing wrong with the product. I just like to try all types of products I put in my hair whenever is out there new or old I will try it like I said my hair curly not very curly but enough that I need strong, thick conditioner I don’t like the I usually say my hair is damaged and that way I get the thick shampoo and conditioners thank you.
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Reviewed in the United States on April 24, 2026