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Description
Hpe Foundation Care Service With Comprehensive Defective Material Retention Extended 5 Year 24G Poe SvcHPE Foundation Care Service with Comprehensive Defective Material Retention Extended Service, 5 Years, Service 24g Poe Svc is a robust, end to end support solution designed to maximize the uptime and reliability of your IT infrastructure. Built for modern enterprise environments, this extended service blends hardware and software coverage to help you resolve issues faster, minimize downtime, and protect your technology investments. With a focus on
HPE Foundation Care Service with Comprehensive Defective Material Retention — Extended Service, 5 Years, Service 24g Poe Svc — is a robust, end-to-end support solution designed to maximize the uptime and reliability of your IT infrastructure. Built for modern enterprise environments, this extended service blends hardware and software coverage to help you resolve issues faster, minimize downtime, and protect your technology investments. With a focus on proactive maintenance, rapid response, and access to seasoned HPE technical resources, you can rely on a predictable support experience that keeps your systems up and running where you work and where technology matters most. Comprehensive coverage for both hardware and software, remote diagnostics, on-site hardware repair when required, and Defective Material Retention (DMR) align to reduce complexity and accelerate issue resolution. This five-year program delivers long-term stability and budgeting clarity, ensuring continued protection for your critical workloads across data centers, campuses, and remote locations.
- Comprehensive hardware and software coverage that combines remote diagnostics with on-site hardware repair when necessary, designed to quickly restore service and minimize downtime across your hybrid environment.
- Defective Material Retention (DMR) included in the service to facilitate rapid root-cause analysis and faster replacement of defective components, helping to shorten MTTR and maintain high availability.
- Software support for eligible HPE and non-HPE software includes Basic Software Support and Collaborative Call Management, creating a unified support path across your entire stack with coordinated triage from experienced engineers.
- Remote software updates and patches for supported HPE software and selected third-party products, ensuring security, compliance, and feature parity without additional downtime or manual effort.
- Five-year service duration with predictable budgeting and Next Business Day parts and labor response, providing dependable access to routine maintenance and urgent repair resources for mission-critical workloads.
Technical Details of HPE Foundation Care Service with Comprehensive Defective Material Retention - Extended Service - 5 Year - Service 24g Poe Svc
- Service Type: Foundation Care with Comprehensive Defective Material Retention (DMR) designed to address hardware and software needs across supported environments.
- Coverage Scope: Hardware with remote diagnosis and on-site repair; software with remote support, updates, and patches for eligible HPE and certain third-party products.
- Defective Material Retention (DMR): Includes retention of defective components as part of the service offering to help accelerate root-cause analysis and replacement processes.
- Software Support: Basic Software Support and Collaborative Call Management for eligible non-HPE software, enabling coordinated triage and problem resolution.
- Service Duration: Five-year service horizon providing stable, long-term coverage for your IT assets.
- Response Time: Next Business Day parts and labor service response to minimize downtime and maintain availability of critical workloads.
- Remote Diagnostics and On-Site Repair: Proactive remote monitoring and on-site hardware repair when required.
- Software Updates and Patches: Regular remote updates for supported HPE software and selected third-party products to stay secure and up to date.
How to install HPE Foundation Care Service With Comprehensive Defective Material Retention
- Confirm eligibility and align the service with your hardware models, software stack, and business needs by consulting your HPE account team or partner.
- Review the defined coverage for hardware and software, including DM Retention, remote diagnostics, and on-site repair terms.
- Submit a formal service request to initiate the Foundation Care engagement and assign it to the Comprehensive Defective Material Retention program.
- Activate remote diagnostics to monitor health of components; schedule on-site support if indicated by diagnostics or operational requirements.
- Plan for ongoing maintenance, implement software patches when available, and coordinate with HPE for DM Retention component replacements to minimize disruption.
Frequently asked questions
-
Q: What is Defective Material Retention (DMR) in this service?
A: DMR includes retention of defective components as part of the service offering to accelerate root-cause analysis and replacement activities. -
Q: Does this service include software support?
A: Yes. It provides Basic Software Support and Collaborative Call Management for eligible non-HPE software, plus remote updates for supported HPE and select third-party products. -
Q: How long does coverage last?
A: The service extends for five years from the start date, offering long-term stability and budgeting predictability. -
Q: What is the response time?
A: Next Business Day (parts and labor) service response to ensure critical workloads stay online. -
Q: Is on-site support included?
A: Yes. On-site hardware repair is included when required, following initial remote diagnostics.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 7 reviews
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Product Reviews
★★★★★ 5
Get this INSURANCE A MUST!!!
The best company top tier add it to your purchase !!!!
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Reviewed in the United States on July 21, 2025
★★★★★ 1
Worst Experience of my Life
My Epson printer had problems with it's software in early mid April, while trying to resolve the software glitch which I could not, I found that every picture I had scanned for some time had lines running through it and no cleaning process or other process that Epson had would get rid of it, and everything I had scanned for my project, was ruined. I sent the machine to Asurion following their instructions and explaining the issues. They sent it back to me after a month saying they had double checked and fixed everything, I spent some time setting it all back up, only to find that exactly the same two issues were still present and the machine was unusable. I sent in a second request, this time they sent it back to me a month later saying they couldn't find anything wrong with it. Hooked it up again, same problem. I complained numerous times asked for them to warranty the item; they would not unless I sent it back to them and they kept it and then they would give me a credit on my amazon account to buy a new one. I packed it up and drove to UPS a third time and mailed it back to them, after about three weeks they sent me a note that they had it and that they were sending it back to me as they couldn't find anything wrong. Three times I ha filled out their entire sheet with product, date of purchase, problems detailed, receipts, picture of the lines in the photos that it was making over all the scanned photos. Then after two weeks of back and forth they sent me a message telling me they couldn't warranty it until I filled all this information out again on line. Then they told me they couldn't read the tiny print off the receipt printed off the Amazon site, which I cannot change. I then blew up the receipts and circled everything and sent it back to them again...of course they already had now five copies of this same information, they had paid for postage three times to NY and back to fix it and they still aren't able to process a payment to me????? Finally I get a call from a gentleman telling me that I will have a credit to my Amazon Card in 72 hours. Great. Then he calls me back the next day and says the warranty team has decided they would not warranty the item and credit me but they will mail me a check in 7 to 10 days. After over four months of this I received a check...will it bounce? I don't know yet. My project that I was working on was for my mother's Celebration of Life, I could not do what I wanted to do for her, this caused me emotional pain, as well as the obvious frustration of four months of aggravation and complete and total ineptitude on their part.
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Reviewed in the United States on August 10, 2024
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025