Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service Extreme Network Inc Ew Nbd Onsite Summit X480-24x

Protect your Extreme Networks investment with the ExtremeWorks Extended Service for 1 year. This comprehensive on-site program delivers 24x7 access to Extreme Networks experts, Next-Business-Day (NBD) on-site visits, and inclusive maintenance, parts, and labor to keep your Summit X480-24x operating at peak reliability. Designed for mission-critical environments, this service minimizes downtime, accelerates issue resolution, and provides physical protection for your network assets, all without the need for you to travel to receive support.

With the Extended Service, you gain a proactive partner for your data center, campus, or large enterprise network. The plan emphasizes rapid on-site interventions, hands-on maintenance, and durable protection of your hardware investment. Whether you are upgrading, expanding, or simply maintaining your network, this service offers predictable coverage that helps you meet uptime targets, sustain performance, and simplify asset management for Summit X480-24x devices.

• Comprehensive 24/7 technical support with direct access to Extreme Networks engineers for timely guidance and issue resolution.
• Next-Business-Day on-site service ensures certified technicians arrive quickly to diagnose, repair, or replace hardware at your location.
• One-year Extended Service coverage including maintenance, parts, and labor to minimize downtime and extend device life.
• Physical protection of your investment through proactive health checks, on-site maintenance, and streamlined service delivery.
• Cost-efficient, value-driven protection that reduces total cost of ownership while maintaining peak network performance and reliability.

Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Onsite Summit X480-24x

• Service type: Extended On-site Support for Summit X480-24x hardware
• Duration: 1 year of coverage from the purchase date
• Response and visit model: 24x7 global technical support with Next-Business-Day on-site visits
• Inclusions: Maintenance, replacement parts, and labor for covered components
• Delivery and coverage: On-site engineering visits to specified site locations, with physical protection of equipment

Extreme Networks’ on-site service framework integrates seamlessly with enterprise IT operations. You benefit from fast escalation paths, scheduled preventive maintenance, and clear service level expectations designed to protect uptime. The Extended Service is particularly valuable for customers who rely on Summit X480-24x gear to handle high-traffic workloads, provide resilient campus connectivity, or support critical data center access layers. By placing skilled technicians at your site, Extreme Networks helps reduce mean time to repair (MTTR) and keeps mission-critical workloads online with minimal disruption.

How to install Extreme Networks ExtremeWorks - Extended Service - 1 Year - Onsite Summit X480-24x

• Verify eligibility: Confirm that your Summit X480-24x device and purchase date align with the Extended Service offering.
• Activate coverage: Register the Extended Service in the customer portal or coordinate activation through your Extreme Networks account manager to commence the 1-year term.
• Provide site details: Share the on-site location address, access instructions, site contact, and any safety or credential requirements to ensure smooth technician arrival.
• Prepare for on-site visits: Ensure the Summit X480-24x is accessible, clearly labeled, and connected to power and network for diagnostics during technician visits.
• Collect essential data: Have the device serial number, current firmware version, and recent maintenance records on hand for quick reference during the service event.

Frequently asked questions

• What does ExtremeWorks Extended Service cover? The 1-year program provides 24x7 technical support with Next-Business-Day on-site visits, plus maintenance, parts, and labor for the Summit X480-24x hardware.
• Is this service available for all Extreme Networks devices? The description is specific to Summit X480-24x; please check with your account manager for device eligibility and compatible models within the ExtremeWorks portfolio.
• Does the service include remote support? Yes. 24x7 remote access to Extreme Networks experts is included, with on-site visits scheduled as needed for hardware interventions.
• Can I renew after the first year? Renewal options are available; contact your Extreme Networks representative to discuss extending coverage beyond 1 year.
• How do I initiate a service request? Use the Extreme Networks customer portal or contact your designated support channel to log incidents and arrange on-site visits.