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Ships within 48 hours · Estimated delivery Aug 12 - Aug 17
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Description
Vertiv Avocent 1 Year Silver Hardware Extended Warranty for Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 48 Port Models enance Acs48ptThe Vertiv Avocent 1 Year Silver Hardware Extended Warranty is a crucial safeguard for your Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers, particularly the 48 port models. This warranty is tailored to provide exceptional coverage and support, ensuring that any hardware issues are addressed efficiently to keep your critical operations running smoothly. Comprehensive Hardware Coverage: Our 1 Year Silver Hardware Extended Warranty
The Vertiv Avocent 1 Year Silver Hardware Extended Warranty is a crucial safeguard for your Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers, particularly the 48 port models. This warranty is tailored to provide exceptional coverage and support, ensuring that any hardware issues are addressed efficiently to keep your critical operations running smoothly.
- Comprehensive Hardware Coverage: Our 1 Year Silver Hardware Extended Warranty provides extensive coverage for all hardware-related issues on your Avocent ACS series console servers, ensuring that any malfunctions are promptly rectified.
- Quick and Efficient Support: With a service response time ranging from 4-12 hours depending on the severity of the issue, you can trust that your technical challenges will be resolved swiftly, minimizing potential downtime for your organization.
- Advanced Replacement Service: Enjoy next-business-day delivery for replacement units. This means you will receive your new unit before you even send the defective one back, ensuring that your operations continue without interruption.
- Return Material Authorization (RMA): The warranty includes a streamlined RMA process, making it easy to return defective parts, thus enhancing your overall support experience with minimal hassle.
- Dedicated Phone Support: Access skilled technicians during business hours from 8 AM to 5 PM, Monday to Friday. Our dedicated phone support ensures that help is just a call away whenever you have questions or face challenges.
Technical Details of Product
Warranty Type: 1 Year Silver Hardware Extended Warranty
Compatible Models: Avocent ACS 5000, ACS 6000, ACS 8000 Advanced Console Servers (48 Port)
Service Response Time: 4-12 hours based on severity
Support Hours: 8 AM - 5 PM, Monday to Friday
Replacement Unit Delivery: Next-business-day
How to Install
Installing the Vertiv Avocent Extended Warranty is a straightforward process:
- Purchase the warranty through an authorized Vertiv dealer or directly from the Vertiv website.
- Upon receipt of your warranty confirmation, ensure your product model is registered with Vertiv for seamless service access.
- Keep your purchase confirmation and warranty details handy for any support requests.
- Should any hardware issues arise, contact the Vertiv support team using the provided telephone support number during business hours.
- Follow the RMA process for returning any defective units as guided by the support team.
Frequently Asked Questions
Q: What does the 1 Year Silver Hardware Extended Warranty cover?
A: The warranty covers hardware issues for the Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers, including expedited replacement and technical support.
Q: How quickly can I expect service when I report an issue?
A: The service response time is between 4-12 hours, depending on the severity of the issue reported.
Q: What if I need a replacement unit?
A: You will receive an advanced replacement unit delivered the next business day before you return the defective unit.
Q: Is technical support available 24/7?
A: Technical support is available from 8 AM to 5 PM, Monday through Friday.
Q: How do I initiate an RMA for a defective unit?
A: Contact Vertiv support to initiate the RMA process. They will guide you through the necessary steps for returning your defective equipment.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy