Extreme Networks ExtremeWorks Software Subscription - 1 Year - Service Software Support S22028

Unlock enduring reliability and continuous value with the Extreme Networks ExtremeWorks Software Subscription. This 12-month service agreement provides comprehensive technical support and seamless access to updates and upgrades for Covered Products, helping you stay current with the latest features, security enhancements, and performance improvements. Customers gain reliable telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC) 24/7, enabling rapid issue resolution and minimized downtime across your infrastructure. Designed to scale from small deployments to large, multi-site environments, ExtremeWorks delivers predictable maintenance, simplified entitlement management, and peace of mind for mission-critical networks.

• Comprehensive technical support for Covered Products: Expert assistance from Extreme Networks engineers to diagnose, troubleshoot, and resolve complex issues, ensuring your network operates at peak performance.
• Updates and upgrades included: Access software updates and upgrades to keep licensed products current with the latest features, security patches, and performance improvements.
• 24/7 GTAC access: Round-the-clock telephone and web-based support through Extreme Networks Global Technical Assistance Center for swift problem resolution.
• Global coverage with scalable entitlement: Designed to accommodate diverse deployments—whether you run a single site or a global network—while simplifying license management.
• Streamlined renewal and maintenance tracking: Clear entitlement terms and renewal options help you plan ahead and minimize service disruption.

Technical Details of Extreme Networks ExtremeWorks Software Subscription

• Product: ExtremeWorks Software Subscription - 1 Year (S22028)
• Coverage: Provides technical support and update and/or upgrade support for Covered Products as defined by the subscription terms
• Service Scope: Access to technical assistance, software updates, and upgrades to maintain compatibility and performance
• Support Channels: Telephone and web access to the Global Technical Assistance Center (GTAC)
• Term Length: 1 year from the date of activation
• Delivery/Entitlement: Global availability with defined entitlements for Covered Products

How to install ExtremeWorks Software Subscription

• 1. Verify entitlement: Log into your Extreme Networks account and confirm your ExtremeWorks Software Subscription (S22028) is active for the intended Covered Products.
• 2. Access GTAC and support portals: Use the provided credentials to reach GTAC via phone or web for initial setup guidance and to verify coverage for your environment.
• 3. Retrieve updates and upgrades: From the Extreme Networks support portal, download the latest updates and upgrades applicable to your Covered Products as per the subscription terms.
• 4. Apply updates with guidance: Follow the recommended procedures for deploying updates and upgrades, ensuring compatibility with your current configurations and change management processes.
• 5. Confirm continuity of service: After installation, validate system stability, update licensing records, and schedule automatic renewal reminders for uninterrupted support in the next term.

Frequently asked questions

• Q: What does the ExtremeWorks Software Subscription include? A: It provides technical support and update and/or upgrade support for Covered Products, along with 24/7 access to Extreme Networks GTAC via phone and web.
• Q: How long is the subscription term? A: The term is 1 year from the activation date, with options for renewal as defined by the terms of service.
• Q: Do updates and upgrades apply to all Covered Products? A: Updates and upgrades are provided for the Covered Products as defined by your subscription entitlements, helping keep your environment current and secure.
• Q: How can I access GTAC? A: GTAC access is available by telephone and through web-based portal, providing technical support and guidance around the clock.
• Q: Can this subscription be used for global deployments? A: Yes. The ExtremeWorks Software Subscription is designed to support global coverage, with entitlements aligned to the defined Covered Products.