Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H32239

Ensure mission-critical networks stay up and running with Extreme Networks ExtremeWorks OnSite Extended Service. This 1-year program delivers comprehensive on-site support, rapid hardware replacement, and continuous access to Extreme Networks Global Technical Assistance Center (GTAC) 24x7. With on-site labor included and parts replacement when failures are diagnosed, you gain dependable uptime, faster problem resolution, and ongoing updates or upgrades as needed—keeping your Extreme Networks hardware and Operational Software performing at peak efficiency.

• 24x7 GTAC access for expert technical assistance, problem reporting, and product guidance any time of the day or night
• On-site field technician arrival within the service level's defined response time after diagnosis
• Parts and labor are included for covered products, with advanced parts replacement to minimize downtime
• Next Business Day (NBD) - Parts and Labor service response time for faster remediation and maximum reliability
• 1-year service duration provides consistent coverage, predictable budgeting, and peace of mind for mission-critical networks

Technical Details of Extreme Networks ExtremeWorks OnSite - Extended Service - 1 Year - Service Nbd Onsite H32239

• SKU: H32239
• Service duration: 1 year
• Coverage: On-site support with parts and labor for covered Extreme Networks hardware and Operational Software
• Response time: Next Business Day (NBD) parts and labor service
• On-site technician: Arrival on-site after diagnosis within the specified response time
• Part replacement: Advanced parts replacement included when failure is diagnosed
• Access: 24x7 Global Technical Assistance Center (GTAC) support
• Scope: On-site services, updates and upgrades support as defined for covered products
• Location: On-site service applicable to the customer’s site where the covered devices are deployed

how to install ExtremeWorks OnSite

• Assess your current hardware and software inventory to confirm eligibility for ExtremeWorks OnSite coverage and identify which devices are considered “Covered Products.”
• Choose the appropriate service level and confirm the 1-year term, ensuring alignment with your maintenance budget and operational requirements.
• Gather essential details for activation: device model numbers, serial numbers, location addresses, and primary contact information for service coordination.
• Contact Extreme Networks GTAC to initiate the service activation, provide your inventory details, and verify coverage for each device.
• When a failure is diagnosed, expect a replacement part to be shipped or prepared and a field technician to be dispatched on-site within the prescribed response time
• Coordinate the on-site visit with the technician, provide access to equipment racks or data closets, and have appropriate safety and access controls ready for the technician’s arrival
• After service completion, review the fix with the technician, confirm that the hardware and software are operating as expected, and log any follow-up actions within GTAC or your ticket tracking system

Frequently asked questions

• What does ExtremeWorks OnSite Extended Service include? It provides on-site labor and replacement parts for covered Extreme Networks hardware and Operational Software, 24x7 GTAC access for support, and a 1-year service duration with Next Business Day (NBD) response for parts and labor after a diagnosis.
• What is the response time for on-site support? After a failure is diagnosed, a field technician arrives on-site within the service level’s defined response time, with Next Business Day (NBD) parts and labor available to expedite remediation.
• Is this service available 24/7? Yes. GTAC support is available 24 hours a day, 7 days a week, 365 days a year to report problems, ask questions, and receive assistance for Extreme Networks hardware and Operational Software.
• How long does the service last? The service is active for 1 year from the effective start date, providing dependable coverage, predictable budgeting, and ongoing support for your critical network infrastructure.
• What types of issues are covered? The program covers hardware failures and software-related issues that are diagnosed as part of covered products, with on-site labor and replacement parts delivered as part of the service terms. Updates and upgrades assistance is included as defined for the service level purchased.