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HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service Gen10 Plus SvcHPE Pointnext Tech Care Critical Extended Service offers a comprehensive, five year on site maintenance plan tailored for HPE Gen10 Plus environments. Designed to maximize uptime, minimize risk, and provide a predictable total cost of ownership, this service combines proactive maintenance with rapid, on site expertise. By ensuring 24x7 access to certified technicians and a guaranteed on site response, it keeps your critical workloads running smoothly,
HPE Pointnext Tech Care Critical - Extended Service offers a comprehensive, five-year on-site maintenance plan tailored for HPE Gen10 Plus environments. Designed to maximize uptime, minimize risk, and provide a predictable total cost of ownership, this service combines proactive maintenance with rapid, on-site expertise. By ensuring 24x7 access to certified technicians and a guaranteed on-site response, it keeps your critical workloads running smoothly, even in the face of unexpected hardware challenges.
- 24x7x6 on-site support guarantees round-the-clock access to HPE-certified engineers, delivering rapid guidance and on-site diagnostics whenever you need it. This means around-the-clock vigilance for mission-critical systems, with technicians dispatched to your location to resolve issues quickly and minimize downtime. The combination of continuous monitoring and immediate escalation helps IT teams maintain service levels and protect business operations from disruptive outages.
- Five-year coverage provides long-term, dependable protection for Gen10 Plus installations. By spreading maintenance costs over a full five-year term, organizations can budget with confidence and avoid surprise capital expenditures. This extended duration is especially valuable for enterprises aiming to stabilize operating expenses while keeping high-end infrastructure current and supported throughout its lifecycle.
- Parts and labor with on-site replacement ensures that failed components are replaced on your premises by skilled technicians. On-site parts delivery and labor help shorten repair times and reduce downtime, eliminating the lag often associated with shipping parts. This approach supports continuous service continuity for critical workloads and reduces the risk of prolonged system outages affecting productivity.
- 6-hour repair window (within 80 km of the customer site) provides a guaranteed turnaround time for repairs, promoting reliability and uptime for essential systems. The rapid response window is designed to address urgent incidents promptly, so your hardware is back online with minimal disruption. This level of service is particularly valuable for data centers, financial services, and other environments where every minute of downtime carries a cost.
- On-site expertise with predictable total cost of ownership combines specialist knowledge with budgeting clarity. Organizations gain access to experienced engineers who diagnose, repair, and optimize Gen10 Plus hardware on-site, reducing the risk of misconfiguration or delayed repairs. Coupled with a predictable five-year price, this service supports strategic planning and aligns IT spending with actual reliability outcomes.
Technical Details of HPE Pointnext Tech Care Critical - Extended Service - 5 Year - Service Gen10 Plus Svc
Key coverage highlights include a five-year term, 24x7x6 availability, on-site support with a guaranteed six-hour repair window, on-site parts replacement, and travel within an 80 km radius of the customer site for Gen10 Plus systems. This combination is designed to deliver rapid problem resolution, minimized downtime, and a clear path to stable, predictable maintenance costs for mission-critical Gen10 Plus deployments.
- Service duration: 5 years
- Support window: 24x7x6
- Response time: 6 hours on-site
- Distance coverage: On-site service within approximately 80 km of the customer site
- Inclusions: Parts and labor, on-site maintenance and repair services
how to install HPE Pointnext Tech Care Critical - Extended Service
- Review your current Gen10 Plus hardware inventory and verify eligibility for HPE Pointnext Tech Care Critical - Extended Service.
- Gather essential details such as model numbers, serial numbers, SKUs, and the physical site address where on-site service will be delivered.
- Contact HPE Pointnext or your authorized reseller to initiate enrollment and activate the 5-year Extended Service contract.
- Coordinate with an HPE-certified technician to schedule the enrollment and confirm convenience of on-site visits, ensuring the 80 km service radius can be honored.
- Keep your service contract and reference numbers handy so that in the event of an incident, technicians can be dispatched rapidly and coverage is verified immediately.
Frequently asked questions
- What does HPE Pointnext Tech Care Critical - Extended Service include? This service provides a five-year on-site maintenance plan for Gen10 Plus hardware, with 24x7x6 support, on-site parts and labor, and a guaranteed six-hour repair window within 80 km of the customer site. It is designed to maximize uptime, deliver predictable maintenance costs, and give rapid access to HPE experts for critical workloads.
- What is the guaranteed on-site response time? The service guarantees a six-hour repair window for on-site visits within approximately 80 km of the customer location, helping minimize downtime for mission-critical systems and ensuring timely issue resolution.
- Is this service available 24/7? Yes. The plan offers 24x7x6 support, providing around-the-clock access to HPE-certified engineers and on-site coverage to address urgent incidents at any hour.
- Does the plan include parts and labor? Yes. The coverage includes both parts and labor, with on-site replacement of failed components and the necessary skilled labor to restore service quickly and efficiently.
- Who is eligible and what systems does it cover? The service is designed for HPE Gen10 Plus systems and related infrastructure. Eligibility and exact coverage can depend on contract terms with HPE Pointnext or an authorized reseller, but the five-year term and on-site model are specifically aligned with Gen10 Plus deployments.
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4.3 ★★★★★
Based on 26 reviews
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Product Reviews
★★★★★ 3
I love indie authors
Format: Kindle
Let me preface this by saying—writing a book is HARD! Coming up with characters so real that they take on a life of their own, building an entire world, the political/magic system. Designing all of this is no easy feat.
That being said.
This book had so. Much. Potential. I was so excited to read this book, and I plan to finish it for the sake of finishing it. But. At this point, I would have set I’d aside as a DNF. The book could have benefited from some form of a developmental editor, or an in depth beta reader. I will say this. Within 5 chapters, there are so many… phrases that I’ve highlight that I’ve latched onto. Phrases about books and storms that were written BEAUTIFULLY! So, bravo Linton for hitting the nail on the head as to why readers disappear like they do!
However, 5 chapters in and I can already guess where a majority of the story is going. But that’s also because I read like a mad-woman and have read this particular type of story, many different ways. Enemies to lovers where the FMC isn’t who she thinks she is. I am all about supporting indie authors. BUT. I also feel like criticism should be constructive, and not degrading. So if I could give this book a 4 1/2, strictly because I know the work the author put into this, I would. So if you’re looking for an easy read with characters that aren’t hard to follow, look no further! They are easy to love and easy to care for. One of the biggest issues they lacked, to me, was depth and plausible reactions to their situations. JD, you have done BEAUTIFULLY writing this book. I applaud and will continue to buy your books in the future. My BIGGEST recommendation is to definitely hire some form of an editor for any upcoming books. Or in turn, I will be happy to beta read for you. Should my opinion change of the book by the time I finish, I will happily get on here and say I was wrong, delete this review and post a different one. Until then…
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Reviewed in the United States on November 20, 2022
★★★★★ 5
this book set my soul ablaze! <3
Format: Paperback, Format: Paperback
"i had never really cared about the weather before, but now, clear skies meant everything to me, and i was grateful to see another calm morning."
this book. this book!
i loved the last storm so much. the writing style. the descriptions. the world-building. the characters. the plot twists. the tropes. the sexual tension. the—everything. everything was magic.
the last storm follows our two main characters, ara and rogue, giving us dual POV from both characters (which i loved, btw). ara, a human girl who has been locked away in her father’s estate most of her life, just wants to see the world. all she dreams of is seeing what else is out there. but when her father announces her engagement, she knows that dream will become nothing more than just that—a dream.
rogue, the fae king, is tired of the attacks being rained down on his people. in hopes of finding out the human king adon’s secrets, rogue infiltrates auryna’s borders. in his last resort to gain information, he visits the local pub. to his surprise, the general’s precious only child is sitting at the bar, drink round after round of mead. now he just needs to figure out how to take her without anyone noticing.
first and foremost, let’s talk about the endless list of my favorite tropes and aspects that this book had.
›› enemies to lovers
›› fated mates
›› one bed
›› the chosen one
›› elemental magic
›› actually good and shocking plot twists!!!
›› badass female lead
›› morally-grey love interest
›› fae/human war
›› force proximity
›› touch her and die
›› who did this to you?
›› captor/captive
›› praise k!nk (panting profusely)
“you are entirely the opposite of everything that i am, and i would gladly wear your shackles if it meant i could have you.”
it’s been a long while since i read a book i liked this much. but i just loved this book. it set my soul ablaze. thank you to the author for writing this beautiful story and for blessing me with an eARC! i loved it so much that i immediately bought the paperback upon release!
every aspect of this book was just beautiful. i was blown away by the way the world was described, the way feelings were portrayed, the way the elements were used in the fae’s magic. it just—AHHH! i just absolutely adored it all. i cannot wait for the second book to release next year!
also the way he calls her “little storm” sets my heart on fire.
this was a fast-paced read and if you are a lover of acotar, fbaa, deal with the elf king, or any other similar books, then please stop everything you’re doing and read this book right now. you won’t regret it.
thank you again, jd linton, for giving me the privilege of reading your arc and for blessing this world with the world you created. <3
"something about him pulled me in, like a moth to a flame, and it felt as if i was just waiting for the inevitable burn that came with flying too close to the fire."
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Reviewed in the United States on November 15, 2022
★★★★★ 4
Fun, both heartwarming and heartbreaking
Format: Kindle
Only my second first person written selection, I am still getting used to that aspect, but unlike my first, I enjoyed that the story was told through both MCs. A great enemies to lovers, forced proximity, fated love etc, that resonated to me. There were some small twists that I could see coming, but also a few that I didn’t quite see until the characters were also seeing. Personally, I am more interested in the story than the spice, but with that said, it was well seasoned! I am kind of new to the spice world so I can’t say for sure how this would rate, but it definitely had some heat. I am very glad I happened across this author, and I do plan on also reading the next book….if nothing else, just to see for myself the “transformation” of the characters I’ve grown to love!
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Reviewed in the United States on May 23, 2024
★★★★★ 5
😍😍 BEST DEBUT NOVEL EVER
Format: Paperback
I’m having trouble finding accurate words to describe the way this book made me feel, but I am going to do my best.
To start off with basic elements, the character and world building are phenomenal. I feel a strong bond to not only the two main characters, Ara and Rogue, but to each and every character introduced throughout the book. The author did a stellar job of giving each of them unique personhood. All of the scenes are beautifully described. So much so that throughout the entirety of the book, I could see every scene: the towns, the castles, the meadows, the landscape. I have had difficulty with this and with distinguishing between outlying characters while reading in the past, but I did not have to think to remember details of world or character building because they flowed naturally within the story and were described well. I have read book series before that made me want to be a part of that world, but I actually felt like I got to step into Auryna and Ravaryn!
The plot twists!! Although this is not a suspense novel, it still had me on a rollercoaster of emotions and on the edge of my seat from beginning to end. I haven’t cried actual tears over a book since I was in high school (and I’ve read a LOT). This book finally broke the floodgates in the final few chapters. Multiple times. And we love a good cliffhanger. It truly made me FEEL.
THE SPICE is a solid 3.5/5. Some of the scenes had me flushed, some had me taking notes, some just had my jaw slack and my mouth hanging open. Bravo, JD Linton, bravo.
The relationships: friendships, family, romantic, ALL of the relationships in this book have so much meaning. The author does a great job at making you feel the love, the anger, the peace, the frustrations, the safety, the familiarity, etc. between the characters.
Ara and Rogue. I can not say enough and I also do not want to say too much. Just know that I feel like I know them both, to their core. I know what their childhood looks likes, their darkest moments, their biggest fears, their dreams and passions, what they want in life… The POV switches were seamless. I am so happy this author decided to let us see from both sets of eyes.
I can not wait for book two after that cliffhanger. And there is SO much potential for at least one prequel, I can’t wait to see where this author goes! I hope this series continues and flourishes. Fingers crossed!
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Reviewed in the United States on December 5, 2022
★★★★★ 5
Amazing!
Format: Kindle, Format: Kindle
This book was phenomenal, I devoured it within a few days! For this being a debut novel, it is fantastic and I would’ve thought the author was a seasoned author. I have zero complaints about this book.
Let me start by saying that the world building was phenomenal. I could picture everything in my head because of how detailed it was — that’s how good it was written. And I absolutely love the “captive/captor” trope so much, it’s become one of my favorite tropes, so I was pleasantly surprised to see that this book had that.
I loved the banter between Rogue and Ara — they’re both snarky and witty, plus with the romantic tension, it made the dialogue that much better. Speaking of romantic tension, yes there is spice but not so much of it that it overrides the plot, which I loved. For me, this would probably be on the 3/5 level of spice.
This book had a ton of plot twists and I thoroughly enjoyed it.
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Reviewed in the United States on November 13, 2024