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Description
HPE Foundation Care - Extended Warranty - 4 Year - Warranty 4 Gtwy Taa SvcProtect your Hewlett Packard Enterprise (HPE) investment with a robust, multi faceted support solution designed to maximize uptime and minimize risk. HPE Foundation Care combines hardware expertise, software assistance, and flexible coverage to keep your IT infrastructure running at peak efficiency. This 4 year extended warranty delivers proactive remote diagnostics, timely on site responses, and software updates for eligible products, ensuring your
Protect your Hewlett Packard Enterprise (HPE) investment with a robust, multi-faceted support solution designed to maximize uptime and minimize risk. HPE Foundation Care combines hardware expertise, software assistance, and flexible coverage to keep your IT infrastructure running at peak efficiency. This 4-year extended warranty delivers proactive remote diagnostics, timely on-site responses, and software updates for eligible products, ensuring your mission-critical systems stay available when it matters most. With dedicated access to HPE’s technical resources and a service model built for enterprise environments, you gain peace of mind, predictable budgeting, and a reliable pathway to faster issue resolution.
- Rapid response for hardware incidents: The service includes 4-hour parts and labor response to hardware issues, helping you minimize downtime and maintain service levels for demanding workloads.
- Remote diagnosis plus on-site repair when needed: HPE engineers diagnose problems remotely to triage effectively, with on-site hardware repair dispatched when remote resolution is insufficient to resolve the issue.
- Comprehensive coverage for hardware and eligible software: Coverage spans eligible HPE hardware and may include Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on eligibility and product alignment.
- Long-term protection with a 4-year term: A four-year service duration provides stable coverage, enabling accurate budgeting, planning, and predictable maintenance of your IT environment.
- Access to expert support and software updates: Phone-based support plus access to software updates and patches help keep your system secure, current, and running smoothly over the life of the contract.
Technical Details of HPE Foundation Care — Extended Warranty
- Service type: Extended warranty with HPE Foundation Care coverage for hardware and eligible software components.
- Duration: 4-year service agreement designed to align with enterprise lifecycle planning.
- Response time: 4-hour parts and labor service response to expedite remediation and minimize downtime.
- Support modes: Remote diagnosis and support, with on-site hardware repair when remote resolution cannot resolve the issue.
- Software support: Basic Software Support and Collaborative Call Management for selected non-HPE software, as determined by HPE.
- Software updates: Access to software updates and patches for eligible products to keep systems current and secure.
- Support channels: Dedicated phone support to connect you with qualified HPE technicians for timely assistance.
- Scope: Primarily covers eligible HPE hardware; software coverage is contingent on product eligibility and may vary by deployment.
How to Install HPE Foundation Care
- Confirm eligibility: Verify that the hardware and any targeted software components qualify for HPE Foundation Care coverage for the desired 4-year term.
- Gather identifiers: Collect product serial numbers, SKUs, and any relevant identification details to streamline enrollment and coverage determination.
- Initiate enrollment: Contact HPE to initiate Foundation Care enrollment, specifying the 4-year term and the level of software support required for eligible products.
- Define coverage scope: Determine which hardware and software elements will be included, including any non-HPE software that may be covered under Collaborative Call Management if eligible.
- Establish service preferences: Provide your preferred contact methods, site locations, and on-site visit logistics to ensure rapid dispatch and coordinated support when needed.
Frequently asked questions
-
What does HPE Foundation Care include?
HPE Foundation Care provides remote diagnosis and support, on-site hardware repair when required, and access to software updates and patches for eligible products. It also includes phone-based support and may offer Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on eligibility and product configuration. -
How long does the coverage last?
The plan runs for four years from the start of service, offering long-term protection and predictable budgeting for hardware and software maintenance. -
Is on-site support included?
Yes. On-site hardware repair is included when remote troubleshooting cannot resolve the issue, ensuring hands-on assistance at your location if needed. -
Are software updates included?
For eligible software products, Foundation Care provides remote support and access to updates and patches to help keep software current and secure. -
What is the guaranteed response time?
A 4-hour response time for parts and labor is guaranteed to expedite remediation, with engineers coordinating remote resolution and, when necessary, on-site visits.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 17 reviews
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Product Reviews
★★★★★ 1
After five months, it's basically a brick
Color: White
We've had this robot for five months, and it isn't durable. It worked fine for a couple months. But now it works fine for maybe 20 minutes and then just starts spinning around or going back in forth in the same area wasting its battery. The endless troubleshooting does not help. Cleaning all the sensors, resetting the robot, remapping the house ... Nothing helps. It is only being used in about 1100 sq ft of total space, so it's just not that complicated. It's been trying (and failing) to vacuum our smallish living room for nearly five hours, after several resets/etc. Back when it did function, the vacuum is rather loud if you want it to actually pick up anything big enough to see. The vacuum and mop are both terrible at inner corners, and the intersection between rugs and hardwood flooring is a total miss. There's like a 12" strip along all rugs where mopping never occurs. Definitely not a machine to be used without supplemental sweeping and mopping. The machine insists on starting rugs at the corner, so it pulls up even pretty heavy rugs sometimes. It's sucks up items like socks instead of avoiding them. Also, the machine has never successfully left alone no-vacuum rugs or no-go areas, so some rooms (like with high pile rugs or Christmas tree stands) just don't work without physical barricades. Really, really makes me miss the old reliable roombas...
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Reviewed in the United States on April 21, 2026
★★★★★ 5
This vacuum is a game changer
Color: White
Not all robotic vacuums are the same, and after testing so many of them in my life this one has outperformed the others hands down! From the suction power, to the battery life, and then the app I can't find a single thing I don't love.
The robot is and to pickup small crumbs, dirt, the typical messes, but most importantly it picks up kitty litter like it's nothing. This is an instant game changer. I no longer need to clean up after a robot. It's amazing!
The battery life is great! I have a 2500 sq ft house and it can handle all of it before charging. The "home base" makes this effortless where I just schedule my cleans and it takes care of the rest.
The app is really nicely built. It's simple and easy to navigate but it also gives me all of the advanced options such as invisible walls and no-go zones.
Overall, this is robotic vacuum is my new go-to and I look forward to using it for many years to come!
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Reviewed in the United States on April 14, 2026
★★★★★ 4
$500, not $600. It isn’t worth $600
Color: White
You’re gonna need to put on some glasses and grab a drink for this one.
Cons :
- Has issues with “muddy mats” brand rugs and mats, along with light mats
- It ate my socks
- Will molest your standing fans and shoes and pet toys
- Castor wheel is a hair magnet along with the “tangle less” floating brush
- Mop heads get dirty after just one run of the entire house
- It hates charging cables
- And dryer sheets
PROS:
- Smarter than Shark brand vacuums
- Excellent management of houses and avoiding most obstacles
- It mops and vacuums well
- Cleaning is very easy
- Cat litter gets sucked up on the strong setting (not the super strong, though that works too)
- Battery lasts for vacuuming most of the house
- No navigation issues
- Doesn’t mess up your furniture
- IT WORKS IN THE DARK
the floating brush though where the metal shaft sits inside the brush itself and the miniscule space between the spinning part and the brush itself gathers hair like a magnet and will give constant roller brush errors if not regularly cleaned. The castor wheel I swear has more hair than anything I’ve seen. Even the shark didn’t collect it this bad.
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Reviewed in the United States on April 17, 2026
★★★★★ 5
Value for Money- Exceptional performance and features!!!!
This vacuum/mop system is wonderful! I highly recommend it. This is bi-far the best vacuum and moping system which effectively cleans my floors and carpet. I've always been on the lookout for anything that can lighten my cleaning load.
it’s been a real game-changer for my household routine. The self-washing and self-charging features are a huge win. I no longer have to worry about cleaning the mop or making sure it’s charged; it takes care of itself.
It moves around furniture and other obstacles smoothly, rarely bumping into anything. It easily navigates tight spaces and corners, making sure every area gets cleaned.
Value for Money: Considering all its features and how well it cleans, I think it’s a fantastic investment. It’s made keeping my home clean so much easier and less time-consuming.
The robot vacuum was able to map my house successfully, the battery life is a bit longer than my previous robot vacuums, the suction is also great. I saw it go over crumbs in the kitchen and it picked up without any problems, and also has a mop functionality. It has a functioning app, very easy to use. The vacuum is also very quiet. By far, this is my favorite robot vacuum and I’ve tried many as I do not like to go around the house mopping and vacuuming. 10/10 would recommend this model - worth the investment.
Overall I could not be happier with this purchase, my home is the cleanest it has been since I’ve first moved in.
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Reviewed in the United States on May 12, 2025
★★★★★ 5
A blessing for “unforgiving” flooring
We bought an 1800s home that was 90% hardwood, but the previous owner made the decision to tear out the hardwood in the kitchen. Unfortunately for us, the flooring we picked to replace it was what I call a very unforgiving. I didn’t realize it until it was too late, but it shows every speck of dust and every muddy paw print. With two dogs, my floors looked like they had not been cleaned in years, but it was being mopped on a daily basis.
Enter the Narwal. I’ve included a photo of what the floor looks like today post-clean on a typical winter day in the north (dogs and people running in and out, tracking and mud and snow everywhere). Look at it! It has a shine! In an hour, it will be dull again from the dogs’ next foray into the snowy yard, but right now…glorious! But the best thing is, I no longer care about the dogs tracking up the floor. I can just run the Narwal again. No real extra labor on my part (other than occasionally needing to fill the water container).
I want to add a couple of points that I find interesting or that I think people might want to know to make their decision.
Both the roller and the side sweeper brushes are meant to prevent hair from getting wound around them. So far I have found this to be true. You can see the videos the manufacturer has provided that show how this works, so I won’t bother to explain it, just point out that I’ve found it does work. I haven’t had to cut any hair out of the roller since I’ve gotten it, and that was previously a weekly thing.
It does not self empty after vacuuming. However, it compresses the hair and dirt to take up less space. So while I was emptying my big self-emptying canister (on my Shark) about once a month before, I’ve only actually emptied this smaller dust bin once every one to two weeks. Initially, I was worried that this meant it wasn’t picking up as much debris and hair, but upon review, I discovered the compression factor they describe. You also have the option of using dust collection bags that you can take out and dispose of. To be more environmentally friendly, I have not chosen that option, but for people that may have issues with dust, I’m glad it is an option.
It self-cleans and dries the mop pads quite well. I did pick up replacements so that I could wash them, but I’ve needed to wash them with far less frequency than I expected. When I do pull them off to wash, I don’t notice any odor like I was expecting.
The mop water is used to both clean the floor and wash the mop pads. I think the majority of the water usage is to clean the pads, however. So you will need to refill that every 2 to 3 mops probably depending on how big your house is. You can use it with or without Narwal cleaner - do not use other cleaners, or you risk the device dying or messing up your floors due to over foaming.
My one tip is to use any leftover mop cleaner you may have from your regular mopping, and add a capful into the dirty water bin after you empty and rinse it each time. Because if you do not empty that out every day, the stagnant water WILL be stinky. A little scented floor cleaner has seemed to improve that dramatically for me.
Is it expensive? Yes. Is it worth it? RESOUNDINGLY yes. I no longer have to kill myself to have clean floors. And that is the best gift to give myself.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 15, 2025
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