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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Server SupportHPE Tech Care Service delivers proactive, operation focused support for HPE hardware and software, covering both on premises deployments and as a service configurations. This extended service package is designed to help IT teams move the business forward by reducing reactive firefighting and enabling faster, more confident decision making. With access to product specific specialists and guidance tailored to your workload, Tech Care goes beyond
HPE Tech Care Service delivers proactive, operation-focused support for HPE hardware and software, covering both on-premises deployments and as-a-service configurations. This extended service package is designed to help IT teams move the business forward by reducing reactive firefighting and enabling faster, more confident decision-making. With access to product-specific specialists and guidance tailored to your workload, Tech Care goes beyond traditional break/fix by providing practical technical guidance for operation, management, and security. The Defective Media Retention option included with this plan is a thoughtful safeguard that helps organizations manage storage media mishaps without delaying critical tasks.
- Operational, proactive support for HPE hardware and software. Tech Care is built to help your team focus on strategic initiatives rather than spending cycles triaging issues. It delivers expert guidance and problem prevention rather than just after-the-fact remediation, helping you optimize performance and efficiency across your technology stack.
- Defective Media Retention included. In the event of media mishaps, you retain defective storage media to support forensics, root-cause analysis, and compliance processes. This feature is designed to minimize disruption and keep your data handling compliant with internal policies and regulatory requirements.
- On-site support and rapid resolutions. The service is structured to quickly bring in on-site expertise when remote resolutions aren’t enough. With on-site capabilities, your devices are serviced quickly, reducing downtime and keeping your operations running smoothly.
- Next Business Day response for parts and labor. When a hardware issue arises, you can count on a timely response that prioritizes availability. Next Business Day parts and labor ensure that necessary components and skilled technicians arrive promptly to complete repairs or replacements, helping you maintain peak system uptime.
- Extended 4-year coverage for maximum dependability. This extended duration locks in long-term reliability and consistent results, giving your IT organization dependable support over multiple hardware refresh cycles and software update cycles, so you can plan with confidence.
Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Server Support
- Service type: Extended Service with Defective Media Retention, designed to complement server and related infrastructure environments. The plan is focused on operational support, guidance, and rapid issue resolution to minimize downtime.
- Coverage scope: Hardware and software products from HPE, including on-premises deployments and as-a-service configurations, with a dedicated emphasis on server workloads and data center operations.
- Defective Media Retention: Included as part of the service package to assist with media-related incidents, enabling you to retain defective media for investigation and audit purposes.
- Response time and service delivery: Next Business Day parts and labor service response, designed to accelerate repair and restoration of service levels. This ensures timely access to replacement components and skilled technicians for on-site or remote remediation as needed.
- On-site support: Guaranteed on-site availability of experts when remote support cannot resolve the issue quickly, enabling faster problem diagnosis and remediation in critical environments.
- Duration: 4-year service period, providing long-term stability and predictable budgeting for IT service continuity across major hardware refresh cycles and workload changes.
- Access to specialists: Direct access to product-specific specialists with deep knowledge in hardware and software within the context of your workloads, helping customers reduce triage time and entitlement questions.
- Guidance beyond break/fix: General Technical Guidance for operation, management, and security of the supported product, helping you implement best practices and optimize your environment beyond immediate issue resolution.
- Multi-channel support: Contact options include telephone, real-time chat, automated incident logging, and HPE moderated forums with defined response times, enabling flexible, predictable access to help when you need it.
- Product alignment: Tailored to workloads and systems that rely on HPE technology, ensuring guidance and support align with your specific server configurations and performance targets.
how to install HPE Pointnext Tech Care Basic with Defective Media Retention - Extended Service - 4 Year - Service Server Support
- 1. Confirm eligibility and product identifiers. Verify the exact HPE product SKU and/or UPC to ensure the Tech Care service aligns with your server hardware and software stack. Collect purchase records, serial numbers, and model details to streamline activation.
- 2. Initiate activation with a partner or HPE representative. Reach out to your authorized HPE partner or HPE sales contact to activate the Tech Care Basic service. Provide the product identifiers, agreed service level, and preferred channels for support.
- 3. Define service parameters. Confirm the 4-year duration, on-site support expectations, Next Business Day response, and Defective Media Retention requirements. Establish preferred contact methods and escalation paths for critical incidents.
- 4. Schedule installation and onboarding. Coordinate with HPE technicians or support teams to align on-site visits, network access, and any prerequisites required for a smooth activation. Ensure access to relevant portals and documentation for incident management.
- 5. Access and ongoing management. Receive service confirmations, access to the support portal, and credentials needed to engage with product specialists. Establish review points to optimize service coverage and track performance against service level agreements (SLAs).
Frequently asked questions
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Q: What is included in HPE Pointnext Tech Care Basic with Defective Media Retention?
A: It is an operational support service that provides access to product-specific specialists, general technical guidance for operation and security, multi-channel support, and a Defective Media Retention option to help manage media-related incidents. It covers hardware and software products across on-premises and as-a-service configurations, with an extended 4-year duration to maximize reliability and continuity. -
Q: How fast is support when an issue arises?
A: The service features Next Business Day availability of parts and labor, ensuring timely remediation. On-site support is available when remote resolution cannot meet urgency, helping you minimize downtime and maintain critical workloads. -
Q: What channels can I use to access support?
A: You can contact HPE through telephone, real-time chat, automated incident logging, and HPE moderated forums. Each channel is designed with defined response times to help you plan and resolve incidents more efficiently. -
Q: What is Defective Media Retention and why is it important?
A: Defective Media Retention allows you to retain media that has experienced a fault or failure so you can perform forensic analysis, root-cause investigations, and maintain compliance with internal and regulatory requirements without immediately disposing of the media. -
Q: How long does the service last and what happens at expiration?
A: The service lasts 4 years from the activation date. Upon expiration, you can discuss renewal options with your HPE representative, potentially extending coverage or upgrading to newer tech care offerings aligned with your evolving infrastructure needs. -
Q: Does Tech Care Basic cover both hardware and software?
A: Yes. Tech Care is designed to provide operational support across HPE hardware and software products, addressing a range of workloads and environments to help you maintain performance, security, and reliability. -
Q: Can Tech Care be used for multi-site deployments?
A: Yes. The service is structured to support server environments across multiple sites, with consistent access to product specialists and guidance, as well as reliable incident handling regardless of location.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 18 reviews
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Product Reviews
★★★★★ 5
Great soap
Style: For Him
Luv this soap better than the Dr. Squash soap so far . It lathers good cleans ,no film , and luv the smell of it . I will most definitely buy again . It's my soap from now on for sure . Luv everything about it
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Reviewed in the United States on June 3, 2026
★★★★★ 3
IMMEDIATE REACTION, PLUS FOLLOW UP AFTER A WEEK!
Style: For Him
**Package arrived LITERALLY 5 minutes ago, here is my immediate initial reaction, and then I'll actually post this after USING the soap and getting a better feel for the product.**
Keeping in mind that smell is subjective, here are my knee jerk thoughts on the bars of soap:
- Firstly, I can smell the soap through the bag (and box). Whatever scent this is, it's POTENT.
- Opening the box, the bars of soap look a LITTLE small. Not egregiously so, but a little bit smaller than your average bar of soap; BUT I check them against a new bar of Dove soap that I have, and they are identical. The eyes are playing tricks on you with these.
- Here is the breakdown of the 6 scents
- Activated Charcoal. This is what I was HOPING would smell like the "Pine Tar" that other companies (like Dr. Squatch, which I've never used, btw) have, but it is the "soap-est" smelling soap, with a hint of tar. It smells a little bit like a can of new paint.
- Tango Mango. IMHO, the best smelling of the 6, with strong citrus smells. Very lemon-y, but pleasant.
- Eucamint. Ahhh, here's what was permiating out of the box. This smell is STRONG, with an AGGRESSIVE mint smell. Like, Ben Gay mint. And as strong to boot. It doesn't smell BAD, but it's hands down the strongest scent.
- Oatmeal Shea. Meh. Kinda smells like an old coat that would be hanging in your grandfathers closet. It's not a BAD smell, but it has this weird odor to it, like when you leave a can of peanuts in your cupboard for a long time, and then go back and smell it.
- Patchouli Lime. This one kind of smells like a mixture of Activated Charcoal, Eucamint and Oatmeal Shea. It smells like a room that you just painted a day or two ago, and it definitely has the Ben Gay after aroma lingering.
- Apline Spice. This smells like a box. Like find an empty cardboard box, open it, and take a whiff. Boom, Alpine Spice. My least favorite.
I will say, none of them STINK; as in there isn't a smell that I'm like, "ewww, I don't want to smell like AT ALL!" Which sounds weird, because I described some of them as "paint," "an old coat," and "a cardboard box," but I feel that those are just very passive smells, not aggressively bad ones. If there is a problem soap, I would assume it's going to be Eucamint, because it might just be too overpowering, although I've found that the more you smell them, they seem to mellow out. I imagine that after a shower with these, the smell will dissipate enough that it will be more mild. Still, with the exception of Tango Mango; a very good smelling soap mind you, I'd say they are all very "manly" scents, and I'm excited to try them out.
Ok, so I'm a little over a week in, and here's my final take. (I made it through Activated Charcoal and Tango Mango):
First, the scents ABSOLUTELY mellow out when used to actually shower with them. My wife, who admittedly isn't really up on me like that, hasn't even mentioned me smelling differently than the last 11 years. So, if she's even noticed, it's not on a level to make a fuss about. This is important because fresh from the box, these things have some powerful scents, but they are definitely tamed by washing with them.
The bars last ABOUT 7 showers. Obviously, your mileage will vary based on how long you're in the shower, how much you scrub, how you store them, etc, but I was able to get 7 GOOD showers out of these. I have them in these natural sisal (whatever that is) exfoliating bags that help lather and store the soap, and really did some good scrubbing in my showers. The bars lather decently, but I'm not sure how much the bag helps with that. If you are a once a day showerer, a bar a week is a very fair approximation of what you'll get.
I definitely felt.....SOMETHING I didn't before with my shower gel showers. I don't know if that's the moisturizing, or the exfoliation, but my skin felt a little different after showering.
A decent buy. I'm not thrilled, but I'm not upset either. I don't think it changed my life, or even the way I shower, but I'm not mad at the experiment. I may try the Dr. Squatch soaps to see how all these stack up.
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Reviewed in the United States on December 1, 2020
★★★★★ 5
Convinced to make the switch
Style: Citrus
Love this soap. I was using Jukebox, but I'm making the switch. Crate 61 feels better on my skin, the bars last a little longer and the 6 pack is $15 cheaper than I was paying for 6 bars with the Jukebox subscription. I get extremely dirty at my job so I tend to go through soap faster than the average women. Jukebox bars would last me about 4 days. These will last 6 or 7 days. Jukebox bars were a definite upgrade from body wash, but it would irritate the sensitive areas. I don't have that issue with this soap. Jukebox bars smell nice in the shower, but I feel like the scent didn't last beyond that. Crate 61 leaves a pleasantly subtle smell on my skin after showering. The only benefit with Jukebox is that you can choose the individual soaps in your 6 pack, rather than selecting one of the collections.
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Reviewed in the United States on May 28, 2026
★★★★★ 5
Great exfoliation
Color: yellow
This does a beautiful job exfoliating, no more flakey legs. And it's gentle enough for the rest of my body. I'm on my 2nd bar of soap in my 1st bag and it's holding up well. I give it a good rinse after each use and hang it on a hook in my shower to dry. Well worth the money.
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Reviewed in the United States on April 19, 2026
★★★★★ 5
Extremely satisfied with my purchase.
Color: yellow
The ‘bag’ size is big enough to fit a LARGE (up to a 10 ounce bar of homemade/ handcut soap) bar or many tiny pieces. I am tired of using body wash (full of harmful chemicals) & a ‘pouf’ that may not be getting fully clean after throwing it in the washing machine periodically. The fabric quality is organic, natural & PREMIUM! It has little loops on the fabric which are great for lightly exfoliating & cleaning the skin, has a bead to keep opening closed and the string is long enough to fit around your wrist to hold it easily while bathing or showering. As far as effectiveness, it gets very bubbly if you get the fabric wet 1st & then make some traction (rub the wet bag back & forth onto the wet soap bar) between soap and the bag. For washing, use ‘wash bags’ (which are sold on Amazon & other retailers in many sizes) to keep them from being torn from buttons, zippers, etc on other items in the wash. With 8 in a pack, you should always have a clean one to use, while washing a previously used one. Rinse it out & Hang it after use to fully dry.
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Reviewed in the United States on October 23, 2025