Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbdonsite H34737

Elevate your network reliability with Extreme Networks ExtremeWorks MonitoringPLUS, an Extended Service designed for the ExtremeWorks Managed Services portfolio. This 1-year plan delivers comprehensive coverage that blends proactive monitoring with rapid on-site support, 24x7 accessibility, and Next Business Day parts replacement to minimize downtime and maximize productivity. Built to offer predictable total cost of ownership, MonitoringPLUS combines electronic and physical maintenance, on-site engineering expertise, and a structured service framework that accelerates issue resolution while safeguarding your critical infrastructure.

• 1-year MonitoringPLUS Extended Service for ExtremeWorks to secure long-term performance and reliability.
• 24x7 support with Next Business Day on-site response and advanced parts replacement to minimize downtime.
• On-site engineering visits combined with proactive remote monitoring for rapid issue detection and resolution.
• Electronic and Physical service sub-type providing comprehensive hardware and software maintenance.
• Predictable total cost of ownership with clear SLAs and structured renewal terms.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbdonsite H34737

• Service duration: 1 year.
• Coverage: 24x7 with Next Business Day on-site support.
• Response time: Next Business Day advance parts replacement.
• Support type: Electronic and Physical service sub-type.
• On-site support: Included (24x7 on-site service).
• Parts replacement: Advanced parts replacement included to ensure timely repairs.
• SKU: H34737 (Monitorpls Nbdonsite).

how to install Extreme Networks ExtremeWorks MonitoringPLUS

• Confirm eligibility and activate MonitoringPLUS with Extreme Networks or your authorized partner.
• Provide device details (model, serial numbers, SKUs) to enable accurate coverage mapping.
• Schedule an on-site service window or remote setup with a certified technician.
• Integrate MonitoringPLUS with your ExtremeWorks management console to enable baseline monitoring and alerts.
• Review and finalize the service agreement, including escalation contacts and maintenance windows.

Frequently asked questions

• Q: What does MonitoringPLUS include?

  A: MonitoringPLUS provides extended 1-year coverage for ExtremeWorks with 24x7 support, Next Business Day on-site response, on-site visits, exchange of parts, and electronic plus physical maintenance to maximize uptime.

• Q: How long is the service term?

  A: The service term is 1 year from the start date and can be renewed to maintain continuous coverage.

• Q: What is Next Business Day service?

  A: Next Business Day service ensures that when a failure is detected, an on-site technician or replacement parts are dispatched by the next business day to restore functionality quickly.

• Q: Does it include hardware parts?

  A: Yes. The MonitoringPLUS Extended Service includes on-site parts replacement and exchanges as part of the coverage, aligned with the electronic and physical service sub-type.

• Q: How do I get support?

  A: Support can be requested through Extreme Networks or your designated partner. The service includes 24x7 coverage and escalation to ensure timely resolution of critical issues.

• Q: Is there any proactive monitoring?

  A: The service combines monitoring capabilities with on-site support to identify issues early and reduce the risk of outages, helping maintain peak performance.