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Description
Hewlett Packard Enterprise Hpe 1y Pw Tc Bas Wcdmr Se 1660/1860 SvcThe HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is the ultimate solution for maintaining your IT infrastructure post warranty. Designed specifically for businesses that require reliable technical support, this service ensures that your systems remain operational without any unnecessary downtime. With 1 year coverage, this warranty not only provides peace of mind but also delivers fast and efficient on site support
The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is the ultimate solution for maintaining your IT infrastructure post-warranty. Designed specifically for businesses that require reliable technical support, this service ensures that your systems remain operational without any unnecessary downtime. With 1-year coverage, this warranty not only provides peace of mind but also delivers fast and efficient on-site support whenever you need it the most.
- Comprehensive Defective Material Retention: This feature allows you to retain defective parts, ensuring you have access to essential components while minimizing downtime and reducing operational disruptions.
- Next Business Day Service: Enjoy prompt assistance with a guaranteed parts and labor response time of next business day service. This applies for distances up to 100 miles from your customer site, ensuring rapid support when it matters most.
- On-Site Support: Benefit from fast on-site support that simplifies the troubleshooting process. Our trained technicians are ready to address your technical issues directly at your location, helping you get back on track quickly.
- Parts & Labor Warranty: The warranty covers both parts and labor, allowing for quick repairs without the additional burden of unexpected costs. This feature enhances productivity by ensuring repairs are completed efficiently.
- 9 x 5 Support Coverage: Get access to reliable support during standard business hours, ensuring you have expert assistance available when you need it the most.
Technical Details of Product
- Service Type: HPE Pointnext Tech Care Basic
- Duration: 1 Year
- Coverage: Comprehensive Defective Material Retention
- Response Time: Next Business Day for parts and labor
- Service Coverage: On-site maintenance within 100 miles
- Support Availability: 9 x 5 (Business Hours)
How to Install
To take advantage of the HPE Pointnext Tech Care Basic service, you simply need to purchase the warranty and register your products through the HPE support portal. Here’s a quick guide for installation:
- Purchase the HPE Pointnext Tech Care Basic warranty through an authorized HPE reseller.
- Access the HPE support portal and create an account if you don’t have one already.
- Register your products by entering the serial numbers and relevant details as prompted.
- Familiarize yourself with the service terms and contact information for support.
- In case of a technical issue, contact HPE support to initiate the on-site service process.
Frequently Asked Questions
1. What does the HPE Pointnext Tech Care Basic cover?
The service covers both parts and labor for repairs, along with comprehensive defective material retention. This ensures that you have quick access to resources required to resolve issues efficiently.
2. Is this service available for all HPE products?
HPE Pointnext Tech Care Basic is designed for various HPE products. However, it's best to consult with your HPE sales representative to confirm eligibility for your specific devices.
3. How quickly can I expect service after I report an issue?
With next business day service, you can expect a technician to be on-site within one business day if your location is within 100 miles of the service center.
4. What happens to defective parts?
You can retain the defective parts as part of the Comprehensive Defective Material Retention feature, which allows you to manage your inventory effectively while minimizing downtime.
5. Can I extend my service coverage after one year?
Yes, HPE offers options for service coverage renewal. You can contact your HPE representative before your current service expires to discuss extension options.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 27 reviews
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Product Reviews
★★★★★ 5
Good Robot Vacuum
Color: Black, Size: D20Plus, Color: Black, Size: D20Plus
This robot vacuum is really easy to use and very smart. After one cleaning cycle, it can remember the size and layout of the rooms, and it also allows you to choose different rooms for cleaning. It cleans very thoroughly, and when it finishes, it automatically returns to the dock to empty the dust and recharge. It has truly saved me a lot of time and has become a very helpful assistant at home. It also runs fairly quietly, so it does not disturb daily life too much. For people who are busy and do not have much time for housework, it is definitely worth buying.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 7, 2026
★★★★★ 5
Incredible robot.
Size: 11S MAX, Size: 11S MAX
I have had this vacuum for nearly a year now, running it on an automatic schedule every single day, and I am so grateful for this product and how it has improved my quality of life.
This vacuum and its automatic schedule has meant that I rarely see any dust or dog hair on my floor and I no longer have to take the time to vacuum. The amount of dust this machine collects is unbelievable- the photo I included of the yield is from HALF of a cycle.
Flooring/obstacles
I use my eufy on hard floor and short carpet and it works wonderfully. It does snag on high pile rugs so I try to put my bathroom mat up when I remember.
Eufy does get stuck on things so it took some time to determine what picking up I need to do before it’s “shift.” This has not been a nuisance, it’s more of a good motivation to do a quick cleanup.
Durability
Also, long hair is a challenge and I do have to cut it out of the brush head about once a week. I also recently replaced the brush head which was a great reset. The side spin brush also broke down over a few months and replacing that REALLY improved the power of the machine. I’ll be replacing it as soon as I notice breakage now.
Noise
I think it has gotten a bit louder over the year I have owned it. I used to be able to sleep through the noise, now it’s a bit too loud for me especially as it gently bangs against the walls (doesn’t scuff though).
Overall, this is a gift and I will never not have one for the rest of my life
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 19, 2026
★★★★★ 5
BEST ROBOVAC EVER!
Size: 11S MAX
This is BEST Robovac you'll ever own, IMHO.
I purchased the first robovac made by a different company when these little things were a completely new concept. This is BEST Robovac you'll ever own, IMHO. I purchased the first robovac made by a different company when these little things were a completely new concept. It was such a surprise as to how good it was, and how it made a difference in time spent housekeeping every day. I've been a fan ever since (20+ yrs) and have tried many different brands and models. The Eufy is the best! And I have purchased 3 of this model.
Depending upon your budget and specific needs, there are things I've learned, and I'm going to break those points down for your consideration. Possibly they may apply to your situation. These points are some requirements that make all the difference to me and my lifestyle. ~~>
#1. Two auxiliary brushes.: This is the most important thing for me and is a no brainer, IMHO. The two brushes, one on each side of the front edge (approx 11 and 2 o'clock) sweep the debris to the underneath center of the unit where it is sucked up. Because there are two, they sweep a larger area, and because the vac covers the same areas more than once, you get better cleaning results. This is very important in kitchens and high traffic areas. Also corners are swept from both sides.
#2. Undercarriage rotating beater brush: I have both carpeted and uncarpeted areas. I need more than just suction to lift dust, pet hair, dirt, and debris from my floors. My kitchen does not have carpet so an undercarriage beater brush is not a requirement, but my Family room has carpeting, and my Living room has Oriental wool and silk rugs. They need a light agitation to help lift up the dust so the vacuum can easily suction it up. A beater brush is a major requirement for my floors for this reason.
#3 Scheduling option: this is WONDERFUL! Our major living areas are scheduled to vacuum after we've gone to bed, and our bedrooms and bathrooms are scheduled while we are gone during the day. Happy feet!
#4. Rechargeable on its own! Need I say more? It goes back to the recharging station to recharge itself when it needs more juice. YAY! We live on three floors, and this is a huge plus for us.
#5. The Customer service with this company is amazing! If you have any issues, regardless of how small, they will get back to you, and immediately help. They respond, and do not merely send you to a FAQ link.
#6. It is gentle and does not smack into your furniture, scuffing it.
#7. The more you use it, the cleaner your house will be. Regular dusting is done on a daily basis so there is less and less dirt and dust to deal with. It is amazing the difference! Weekend freedom!
#8. You do not have to do much prep at all, just check for loose cords to not become tangled. When I bought my first robovac I didn't use it too often because I was unnecessarily moving furniture, rugs, floor lamps, trash cans, etc. Then one day, I left a door open and the robovac sneaked out of the room I'd religated it to. When I returned home, the little vac had done my whole house (single level @ 2000 sq feet) and it was GREAT. I realized that all I needed to do from then on was to let it go do its thing. Lesson learned.
My Eufys are my workhorses and I recommend this little gem of a vac if you are considering it. IMHO It will be a good investment. It has been for me, and my family (including cats and dogs).
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Reviewed in the United States on March 13, 2025
★★★★★ 4
Absolute worth the money
Size: 11S MAX
The RoboVac works well for me.
Very easy to use, not noisy, easy to empty dust collector out, picks up dust and crumbs etc. better than expected. It works on its own from room to room and transitions just fine from hard to soft surfaces. It even manages my higher pile carpet in some rooms. It‘s not heavy, so I use it upstairs and downstairs, just carry it up or down, plug in and start it. Easy!
It works best if you get all cords and anything that it could caught up in out of its way beforehand.
Sometimes it gets itself ‚ worked up’ and goes over one area several times which is weird.
My house ist quite big and if it works over one area over and over, it does not have enough battery life to do the entire ~16000 sqft. floor on one level with different rooms and changing surfaces (I expected this, no prob. for me).
The vacuum results are not as good as using a Miele canister vacuum ( my other vacuum) but good enough so the Miele only has to be pulled out from time to time for a deep vacuuming.
I would buy it again.
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Reviewed in the United States on May 15, 2021
★★★★★ 5
Good Value
Size: 11S MAX
Works as advertised. Quiet and efficient. The price was competitive.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 18, 2026
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