LG Solution (ConnectedCare) - 3 Year - Service per Screen

Experience worry-free display management with LG Solution (ConnectedCare) - 3 Year - Service per Screen. This comprehensive service plan is engineered for businesses that rely on LG professional displays to inform, sell, entertain, and engage. With per-screen coverage, you can scale protection as your fleet grows, ensuring consistent service levels across every screen in your signage network. ConnectedCare combines proactive monitoring, rapid diagnostics, and access to LG-certified technicians, delivering predictable maintenance costs and dramatically reducing downtime. This service is ideal for retailers, hospitality venues, corporate campuses, and any operation where image quality and uptime are non-negotiable. By shifting maintenance from reactive fixes to proactive care, you safeguard your content, protect your investment, and keep your customers engaged with sharp, reliable visuals. From remote alerts to on-site support, LG’s ConnectedCare is designed to keep your displays performing at their best, so you can focus on delivering impact with your content rather than worrying about device reliability.

• Per-screen coverage across your display fleet — The 3-year term applies to each individual screen, ensuring every display in your network is protected under the same high standard of service. This approach simplifies procurement and administration by letting you scale coverage as you deploy additional LG displays, without creating gaps in protection or support. It also helps align maintenance budgets with the exact number of screens you deploy, reducing waste and ensuring predictable costs for IT and facility teams.
• Remote diagnostics and proactive monitoring — ConnectedCare continuously monitors supported LG displays, with intelligent alerts that flag anomalies before they impact performance. Remote diagnostics enable engineers to assess issues, push firmware updates, and perform preventive adjustments without on-site visits in many cases. This proactive stance translates into shorter mean time to repair (MTTR), fewer unplanned outages, and a smoother end-user experience for customers, employees, or guests relying on your displays for messaging and engagement.
• Priority support and faster response — When a fault is detected or reported, you benefit from expedited technical assistance and prioritized scheduling. Depending on your contract and region, you may receive accelerated diagnostics, remote remediation, and priority dispatch for on-site service if required. This means less downtime during critical campaigns, events, or peak periods, helping you maintain revenue flow and brand integrity even when technical issues arise.
• Flexible service scope and scalable administration — The 3 Year - Service per Screen model adapts to evolving deployments, enabling you to add or replace screens without reworking your service terms. Centralized account management simplifies enrollment, billing, and status tracking across your entire display ecosystem. With role-based access and consolidated reporting, you can monitor coverage, ticket history, and performance metrics at a glance, making it easier to manage large-scale installations.
• Cost savings and reduced downtime — A fixed multi-year commitment per screen helps you forecast maintenance costs more accurately while reducing the risk and cost of downtime. LG Certified technicians, remote monitoring tools, and access to genuine parts work together to keep your visuals crisp and reliable, protecting your investment in signage or corporate communications. In many deployments, ConnectedCare reduces emergency maintenance expenses and supports a longer service life for mission-critical displays.

Technical Details of LG Solution (ConnectedCare) - 3 Year - Service per Screen

Technical details for this service plan are typically defined by the specific SKU and contract terms. The following outlines common elements you can expect with LG Solution (ConnectedCare) - 3 Year - Service per Screen. Exact specifications may vary by region and product configuration.

• Coverage duration: 3 years from activation, per screen.
• Per-screen scope: Coverage applies to each individual display; protection does not merge across screens.
• Monitoring and diagnostics: Remote monitoring and diagnostic capabilities are used to detect faults and performance issues, enabling proactive intervention.
• Support levels: Access to LG-certified technicians with defined response times; on-site service is available where included in the contract and region.
• Inclusions and exclusions: Diagnostic labor and parts may be included under the terms of the agreement; some components or services may be excluded or require separate charges depending on the contract.

How to install LG Solution (ConnectedCare) - 3 Year - Service per Screen

Enrolling in LG ConnectedCare is a streamlined process designed to minimize disruption and maximize the value of your service plan. Since this is a service program rather than a physical installation, the focus is on activation, enrollment, and device registration to enable monitoring and coverage. Here are the typical steps to get started:

• Confirm eligibility and SKU. Verify that your LG display model and firmware are compatible with ConnectedCare and that you have the correct SKU for the 3-year per-screen service.
• Purchase and activate. Complete the service purchase and activate the contract through the LG enterprise portal or your authorized reseller, linked to a valid account.
• Register each screen. For every display intended to be covered, collect and enter the serial number, model, location, and other required details into the ConnectedCare management console to establish per-screen coverage.
• Enable remote monitoring. Turn on remote diagnostics and alerts, and configure notification preferences so the right teams receive updates at the appropriate severity levels.
• Verify activation and access. Confirm that the ConnectedCare status indicators are active, that the service is visible in the account, and that designated personnel know how to access the service portal for status updates and ticketing.

Frequently asked questions

• Q: What is LG Solution (ConnectedCare) - 3 Year - Service per Screen?

  A: It is a 3-year service plan designed to protect and support each LG display used in a business environment. Coverage is allocated per screen, and the plan provides remote diagnostics, priority support, and guidance for maintaining display performance across a fleet.

• Q: What does per-screen coverage mean?

  A: Per-screen coverage means that each individual display in your deployment has its own 3-year service term. If you add more screens later, they can be covered under the same program without needing a new plan for the entire fleet.

• Q: What is included in the service?

  A: Typical inclusions include remote monitoring, diagnostic support, scheduled maintenance assistance, and access to LG-certified technicians. The exact parts, labor, and coverage details depend on the contract you sign and regional terms.

• Q: How fast is support?

  A: Support speed depends on location and contract terms, but ConnectedCare prioritizes urgent issues with faster response times and, where available, on-site service to minimize downtime.

• Q: How do I enroll or renew?

  A: Enrollment is done through the LG enterprise portal or your authorized reseller. Renewal or expansion of coverage can be managed in the same portal, with per-screen adjustments as needed for new deployments.

• Q: Is on-site service included?

  A: On-site service availability varies by contract and region. If on-site support is included, LG-certified technicians will dispatch as part of the approved service terms to resolve complex hardware issues.

• Q: Can I upgrade or downgrade the plan?

  A: Plan adjustments are typically possible at renewal or when adding new screens, depending on the terms of your contract. Speak with your LG representative for options that fit your deployment.