Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbdonsite H34118

Protect your Extreme Networks investment with ExtremeWorks Managed Services MonitoringPLUS Extended Service. This comprehensive one-year plan delivers round-the-clock monitoring, rapid on-site support, and seamless parts replacement to maximize uptime, reliability, and value. With 24x7 global monitoring and next-business-day on-site assistance, you gain a proactive service that minimizes downtime, accelerates issue resolution, and preserves performance in demanding network environments. Designed for organizations that demand continuous visibility, fast response, and tangible protection for critical infrastructure, MonitoringPLUS Extended Service provides predictable coverage and peace of mind across your deployment.

• Around-the-clock monitoring with rapid response: 24 x 7 monitoring coverage ensures issues are detected early and prioritized for fast resolution, helping you maintain service levels and avoid unexpected outages.
• Next Business Day on-site support with advance parts replacement: When on-site visits are required, technicians arrive the next business day, equipped with replacement parts to expedite restoration and minimize disruption.
• On-site and remote service options for flexible support: The service combines on-site expertise with remote monitoring capabilities to offer fast, convenient access to assistance wherever your location.
• Electronic and physical protection for your investment: The service includes protections that safeguard both the digital assets and the physical hardware involved in your Extreme Networks deployment, increasing reliability and longevity.
• Clear 1-year duration with dependable coverage: A full year of coverage provides predictable budgeting and dependable performance outcomes, helping you plan upgrades and replacements with confidence.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbdonsite H34118

• Product name: ExtremeWorks Managed Services MonitoringPLUS – Extended Service
• Service duration: 1 year from activation
• Coverage type: Monitoring with extended on-site support
• Support model: 24 x 7 proactive monitoring with next-business-day on-site response
• On-site service: Yes, with on-site visits as part of the support package
• Parts replacement: Advanced parts replacement with exchange service to reduce downtime
• Protection scope: Electronic and physical protection for assets and operations
• Response time: Next Business Day for on-site support and parts replacement
• SKU: H34118
• Vendor: Extreme Networks

How to install ExtremeWorks MonitoringPLUS

• Step 1: Confirm eligibility and activate MonitoringPLUS Extended Service through your Extreme Networks account manager or authorized partner.
• Step 2: Define service levels, on-site visit windows, and parts replacement preferences to align coverage with your operational requirements.
• Step 3: Integrate monitoring with your existing ExtremeWorks tools to ensure seamless visibility and alerting across the network.
• Step 4: Provide key contacts, asset IDs, and access details to enable rapid dispatch and scheduling of on-site support when needed.
• Step 5: Validate service activation, review the service report cadence, and maintain documentation for future support cases.

Frequently asked questions

• What is included in MonitoringPLUS Extended Service? It provides 24x7 monitoring, next-business-day on-site support, parts replacement with exchange service, and electronic and physical protection for the monitored infrastructure for a full 1-year term.
• How quickly are on-site visits scheduled after an issue is detected? On-site responses are targeted for the next business day after a service event, with parts replacement arranged as part of the same workflow to minimize downtime.
• Who is eligible for this service? The program is designed for organizations using Extreme Networks’ ExtremeWorks Managed Services and is activated through your Extreme Networks account manager or authorized partner. Coverage and eligibility may vary by deployment and region.
• Can I renew MonitoringPLUS after the initial 1-year period? Yes. The service is designed for renewal, allowing continued protection, reliability, and predictable budgeting for ongoing operations.
• What kind of protection does the “electronic and physical protection” include? It encompasses safeguards for both the electronic components (monitoring, configuration integrity, and data security) and the physical hardware (hardware integrity checks, replacements, and handling) to maintain overall system reliability.