AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

The AudioCodes Customer Technical Support (ACTS) - 1 Year service is your go-to solution for optimal performance and reliability for all your AudioCodes products. Designed for businesses that prioritize seamless operations, ACTS offers you the peace of mind that comes from having expert technical support available when you need it the most. With flexible and customized options, this service not only ensures continuous support but also enhances the overall productivity of your organization. Here’s why ACTS is an essential investment for your business:

• Comprehensive Support Options: Tailor your support experience by choosing between 24x7 or 9x5 remote assistance, ensuring expert guidance is always at your fingertips, regardless of your operational hours.
• Expert Global Support Team: Gain access to a highly qualified technical support team with a local presence worldwide. This guarantees prompt and efficient assistance for any issues that arise, keeping your systems up and running.
• Regular Software Updates and Patches: Stay competitive with the latest software updates that improve usability and introduce innovative features, ensuring your systems are always efficient and current.
• Flexible Hardware Replacement Options: Enjoy multiple hardware replacement choices that cater to your specific needs. Options include Repair and Return, Advance Hardware Replacement, and our rapid 4-hour Managed Spares service.
• Enhanced Productivity: With a one-year service duration, you benefit from consistent support that maximizes productivity, allowing your business to achieve timely results without disruptions.

Technical Details of the Product

• Service Duration: 1 Year
• Support Availability: 24x7 or 9x5
• Service Types: Electronic and Physical
• Hardware Replacement Options: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares
• Access to Software Updates: Yes

How to Install

Installing the AudioCodes Customer Technical Support (ACTS) service is straightforward. Follow these steps to get started:

1. Purchase the ACTS service through an authorized AudioCodes partner or directly from the AudioCodes website.
2. Once your purchase is confirmed, you will receive an activation email containing detailed instructions.
3. Register your AudioCodes products by following the link provided in the email to create your account.
4. After registration is complete, you will have access to your support options and can schedule assistance as needed.
5. For immediate support, contact the Global Support team using the contact information included in the activation email.

Frequently Asked Questions

• What is included in the ACTS service? The ACTS service includes access to 24x7 or 9x5 remote support, software updates, hardware replacement options, and assistance from a global team of experts.
• How do I know which support option to choose? The choice between 24x7 and 9x5 remote support should be based on your business's operational hours and the urgency for immediate assistance. Evaluating your usage patterns will help you make an informed decision.
• Can I upgrade my support plan later? Yes, you can upgrade your support plan anytime by contacting your AudioCodes representative or the support team.
• What if I need hardware replacement? The ACTS service provides multiple hardware replacement options tailored to meet your specific requirements, including immediate replacement choices.
• Is there a limit to the number of support requests I can make? No, there are no limits to the number of support requests; you can seek assistance as needed throughout your service duration.