SKU: 7424686329

贏得好人緣的「精準回話術」:6大說話技巧x 40個溝通心法,不論「拒絕」或「接受」,一開口就讓人頻頻點頭、好感倍增

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贏得好人緣的「精準回話術」:6大說話技巧x 40個溝通心法,不論「拒絕」或「接受」,一開口就讓人頻頻點頭、好感倍增X O ABA XB OAB X O 1 2NGOK 3 19641993CheriRosesSMBCBusinessLink2016

作者:渡邊由佳  譯者:謝濱安


       你是否有以下困擾呢?
  ●擔心談不成生意,總是對客戶的要求說「是」?
  ●害怕被上司討厭,他提出的意見都說「好」?
  ●不想被同事排擠,只好凡事都說「對」?
 
  想在職場與生活中左右逢源?好人緣≠濫好人!
  放下無謂的討好,學習「表達態度、堅定立場」的說話方式,
  從生活互動到職場應對,讓提案、協商、婉拒都輕鬆解決。
  還在煩惱怎麼回答提問、提出想法嗎?
  開口就空氣凝結、回家還要反省自己說的話?
  拒絕尷尬、讓好感加分,話就該這麼說!
 
  #「手上有一個案子,可以在兩天內提案嗎?」
  面對無理要求,以「道歉+原因+替代方案」的方式完整回話,拒絕不傷和氣!
  X:很抱歉,時間無法配合,希望下次還有合作機會。
  O:真的很抱歉,因為現在已經安排無法變動的案子了。不過等這個案子結束,下週三就有時間了,不知這樣還來得及嗎?
 
  #「關於這個企畫,我覺得A比B好,就用A吧!」
  當意見相左,記住「不全盤否定+適度表示認同+說出看法」,交出決定權、溝通拋接不落地!
  X:我覺得B案還是比較好,因為它的最終呈現結果,比較符合客戶需求。
  O:的確,A案的成本較低,但是B案的最終呈現可能比較符合客戶期待,如此或許可以打開公司在業界的知名度,拓展客源。您覺得如何呢?
 
  #「行銷部新來的小陳,人怎麼樣?」
  討論對於別人的評價,怎麼回答才得體?避免不假思索就批評,減少主觀意見。
  X:我覺得他真的很遲鈍,不曉得公司找他進來幹嘛。
  O:雖然剛進來可能還沒適應,但感覺他是個穩重的人。
 
  語言,是不精確的。藏在語言背後的情緒,只有說話的人最清楚。話雖如此,只要掌握關鍵的說話技巧與溝通心法,便能在一問一答之間,巧妙製造提升好感的機會。這種好感,不只能獲得好人緣,更可以藉此展現自我工作能力和圓融成熟的處事態度。
 
本書特色
 
  (1)適合職場新鮮人,舉出大量修飾、避免反感、活絡氣氛的說話技巧,輕鬆好上手。
  (2)條理分明,每則溝通心法後都有NG和OK的詞語對照,可快速掌握重點。
  (3)貼近職場、生活,書中案例皆是日常中可能遇到的情境,實用性強。

作者
 
渡邊由佳
 
  1964年生於東京。慶應大學法學院政治系畢業。曾任職日本朝日電視台主播,負責過許多廣受歡迎的新聞節目。1993年成為獨立播報員,開始擔任講師教授溝通技巧。除朝日電視台的主播學院與「CheriRoses」進修學校外,也於瑞穗綜合研究所、SMBC顧問公司、「星和BusinessLink」人才培育公司等企業,開設「商場應對禮儀」、「商用信件寫作技巧」、「溝通技巧」等研習課程。2016年起,於大妻女子大學文學系擔任特座講師。著有《基礎說話術》、《俐落說敬語—入門篇》、《下筆成章的商業信件寫作入門》以及《機靈短語辭典》(以上書名皆為直譯)。
 
   
譯者
 
謝濱安
 
  台大經濟學系畢業,曾任出版社編輯。
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SKU: 7424686329

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4.0 ★★★★★
Based on 9 reviews
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Verified Purchase
Nicole Hoelting
Omaha, US
★★★★★ 5
Finally sleeping through the night without waking up drenched
I was dealing with night sweats almost every night. Waking up overheated, flipping my pillow over constantly, just uncomfortable and restless. It was starting to mess with my sleep in a real way. Since switching to this cooling pillowcase (and pairing it with a cooling blanket), it’s been a completely different experience. I’m actually staying cool through the night and not waking up soaked or irritated. The fabric feels cool to the touch right away and doesn’t trap heat like a regular pillowcase. It’s smooth, comfortable, and still feels good after washing. Not stiff or weird like some “cooling” materials can be. Is it magic? No. But does it noticeably reduce overheating and help you sleep better? Absolutely. If you run hot at night or deal with night sweats, this is one of those small upgrades that makes a big difference. I wish I had bought it sooner.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 19, 2026
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Verified Purchase
Amazing Sally
Phoenix, US
★★★★★ 5
so far so good
I was surprised at this pair of pillow cases only because the material seemed impossible to be cooling - it's that weird polyester blend. So far I have not awoken feeling sweaty around my face and scalp. I don't recall what I originally paid but I think it is great value for money! If you are sensitive to out of the box smell, I washed mine first and it didn't impede on the efficacy of the cooling!
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Reviewed in the United States on April 28, 2026
D
Verified Purchase
Devin Hill
Whiting, US
★★★★★ 5
It’s like sleeping on a beach in San Vito lo Capo
Italian voice: I’m a big meaty fella so I put off a lot of heat ya hear. These pillow cases have changed my life. One moment they’re hot and the next you flip them and you’re blasted with a blast of ice cool what it feels like to chew 5 gum feeling capeesh. I would reccomend these pillow cases to even my grandma. If ya wanta get a rest so good that it feels like ya been sleeping with the fishes get these pillow cases, they’re the real deal. Then stop at Pauline’s joint and grab a slice of pizza say Vinnie sent ya. Anyways I gotta go my wife’s cooking up a mean lasgna and we’re gonna watch the dodgers. Let me know how these treat ya I guarantee they will change your life. Vinnie out
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Reviewed in the United States on February 15, 2026
A
Verified Purchase
Amazon Customer
Chelsea, US
★★★★★ 4
Soft "cooling" case.
Yes it is very cool when you lay on it. It doesn't stay cold though. Within a minute or 2 to whatever your temp is.
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Reviewed in the United States on December 25, 2025
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Verified Purchase
CountryGal
Belleville, US
★★★★★ 5
Great for hair and skin. Great buy.
These pillow cases are great for my hair and skin. They look good, hold up well in the washer and dryer, and the price is great. They are cooling. Of course I wish they could be more cooling, but honestly I'm not sure that's even possible. Great pillow cases. Already bought more for other heads. Would buy again.
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Reviewed in the United States on March 11, 2026

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