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Description
HPE Foundation Care Exchange - 4 Year - Warranty h E/r 9012 SvcUnlock maximum uptime for your IT infrastructure with HPE Foundation Care Exchange. This comprehensive 4 year warranty and support service combines proactive remote hardware and software expertise with fast, reliable parts replacement. Designed for Hewlett Packard Enterprise products that are easy to ship and quick to restore from backups, Foundation Care Exchange delivers a cost efficient, business friendly alternative to on site support. Expect
Unlock maximum uptime for your IT infrastructure with HPE Foundation Care Exchange. This comprehensive 4-year warranty and support service combines proactive remote hardware and software expertise with fast, reliable parts replacement. Designed for Hewlett Packard Enterprise products that are easy to ship and quick to restore from backups, Foundation Care Exchange delivers a cost-efficient, business-friendly alternative to on-site support. Expect rapid problem resolution, access to the latest software updates and documentation, and a guaranteed replacement path that minimizes downtime. By blending remote technical resources, parts exchange, and streamlined information access, this service helps your IT team maintain peak performance while minimizing hidden maintenance costs.
- Remote hardware and software support: Access skilled HPE technicians who work with your IT team to diagnose and resolve issues across hardware and software. This service covers the broad spectrum of eligible HPE products, ensuring you have expert assistance whenever you need it. The remote support model reduces time-to-resolution and keeps your infrastructure running smoothly, even during complex incidents, with guidance tailored to your environment and configurations. Whether you’re dealing with firmware, driver, or compatibility questions, you can count on timely, professional assistance that keeps critical systems online.
- Fast hardware exchange: When a qualified hardware component fails, HPE ships a replacement product or part to your location with freight charges included. This replacement path is designed to minimize downtime by delivering a like-new or equivalent-to-new solution quickly. The process is structured to fit your operational cadence, reducing the risk of extended outages and helping you maintain service levels for mission-critical applications. The replacement assets are chosen to restore performance with minimal disruption, allowing your team to resume normal operations fast.
- 4-year service duration: This extended coverage window provides long-term protection for your investment. A four-year service horizon supports ongoing planning, budgeting, and capacity management, ensuring you have predictable maintenance costs and reliable support that aligns with your hardware refresh cycles. With a multi-year commitment, you gain continuity of care, consistent service levels, and ongoing access to HPE resources and knowledge databases that help your IT staff stay ahead of potential issues.
- Software updates and patches: In addition to hardware assistance, Foundation Care Exchange includes access to software updates and patches for eligible HPE Networking products. Stay current with the latest features, security fixes, and performance improvements. Regular access to updated product manuals and reference documents helps your team stay informed about best practices and configuration recommendations. This proactive software support complements hardware assistance to keep your network and applications secure and efficient.
- Electronic access to support information: The service provides seamless, centralized access to essential product and support documents. Your IT staff can locate manuals, installation guides, compatibility matrices, and troubleshooting articles quickly, reducing search time and accelerating incident response. This digital access is designed to empower your team with the knowledge they need to manage configurations, plan upgrades, and execute maintenance with confidence.
Technical Details of HPE Foundation Care Exchange - 4 Year - Warranty h E/r 9012 Svc
- Service type: Foundation Care Exchange – a combined remote support and hardware replacement service for eligible HPE products.
- Coverage duration: 4 years from the start of service, providing durable protection and predictable budgeting.
- Core offerings: Remote technical support for hardware and software, parts replacement through hardware exchange, and access to software updates, patches, and manuals.
- Hardware exchange specifics: Replacement product or part delivered free of freight charges to your location within the specified service window. Replacements are new or equivalent to new in performance, helping you restore uptime quickly.
- Software support: Remote assistance for technology issues, access to software updates and patches, and provision of reference manuals and documentation as soon as they are available.
- Support information accessibility: Electronic access to related product and support information to enable any member of your IT staff to locate essential information rapidly.
- Delivery model: Designed for rapid problem resolution with a focus on availability and efficiency, balancing remote expertise with timely on-site or replacement services where applicable.
How to install HPE Foundation Care Exchange
- Contact your HPE account representative or approved reseller to initiate Foundation Care Exchange. Provide the product identifiers (serial numbers, model, SKU or UPC as requested) and confirm eligibility for hardware exchange and software support under the 4-year term.
- Confirm service activation and regional coverage. Establish your preferred communication channel (email, portal access, or direct support line) so you can receive notifications about hardware replacements, software updates, and incident escalations.
- Prepare your environment for a potential hardware replacement. Ensure data backups are up-to-date and accessible, and identify any downtime windows that may be required to install a replacement component with minimal impact to business operations.
- When a hardware fault is identified, open a service request with HPE. A technician will verify the issue remotely where possible and arrange a replacement shipment, typically with Next Business Day or equivalent timing depending on location and stock levels.
- Receive the replacement, install it following standard procedures, and return any defective units per the provided instructions. For software issues, engage remote support to obtain updates, patches, and documentation to bring systems back to optimal performance quickly.
Frequently asked questions
- What is HPE Foundation Care Exchange? It is a 4-year service that combines remote hardware and software support with a hardware exchange option to minimize downtime and keep your HPE infrastructure running smoothly. It includes replacement of eligible parts or products freight-free and access to software updates and manuals.
- What does “freight-free replacement” mean? If a covered component fails and qualifies for an exchange, HPE ships a replacement at no additional freight cost to your location within the service window, helping you recover faster from hardware failures.
- How long does the hardware replacement typically take? Replacement timing varies by location and stock availability, but the service emphasizes Next Business Day or rapid shipment where possible to reduce downtime and restore operations quickly.
- Is software support included? Yes. The service provides remote technical support for eligible HPE Networking products, along with access to software updates, patches, and reference manuals as soon as they’re released.
- Who is this service for? It’s designed for organizations using Hewlett Packard Enterprise products that can be shipped easily and for which data can be restored from backups, offering a practical balance of high availability and cost efficiency.
- How do I get started? Reach out to your HPE representative or reseller to discuss eligibility, initiate service, and align on replacement procedures, service levels, and the 4-year term.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 5
Poems worth analyzing
Format: Hardcover
Each chapter is a close reading of a poem, insightful and jargon free. Maybe a bit more context and biography for my taste, but still helpful. Reawakens the reading of poetry.
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Reviewed in the United States on February 27, 2026
★★★★★ 5
I once thought I knew about poetry. My eyes and heart have now been opened.
Format: Hardcover
This is the first time I have read any of her essays. Magnificent! Such insight in how each poem is constructed and what she feels about each poem. Reading this work has helped me and enriched my poetry reading by showing me new depths found in each poem. If you love poetry, give yourself a treat. Read this work.
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Reviewed in the United States on October 6, 2025
★★★★★ 5
Beautiful and Hopeful...
Format: Kindle
“Olivia was right. The point of the choose your own adventure books was just that: Choice. It wasn’t about where you ended up; it was about the decisions you made to get there. And I don’t want to skip to the end anymore…” – Rosaline, When You Were Mine
If I could give this book 500 hearts I would, but my rating system only goes up to 5.
I’ve read a lot of great books lately, but When You Were Mine by Rebecca Serle surpasses 95 percent of them. This book was amazing from start to finish. I am a lover of all things Shakespeare, so when I saw the synopsis for this book it was an automatic must read, plus guys the cover is so pretty!
I absolutely loved the format of this book and the writing was exceptional, but I think what I loved the most were the characters. Serle did an amazing job of shaping the characters in this book, from Rosaline, Charlie and Olivia to Ben Rob, Juliet and of course Len, who by the way I loved from the second he was introduced.
The plot and pacing of the book were perfect. I didn’t feel rushed when reading about Rosaline and Rob or Rosaline and Len. Seeing things unfold throughout the story and finding out what happened to cause the two sets of Caplet’s to drift apart was a bit twist. I wasn’t exactly that at all and the fact that Serle was able to surprise me at countless turns throughout the book sort of makes me want to glomp her with hugs, because that’s hard to do to me.
There were so many amazing parts in this book that it’s difficult to choose favorites, but at the same time I had such strong emotions to certain parts of this story that I feel I need to mention them. First the Fall Back Dance. My god…I can’t even tell you how a part of my heart genuinely broke for Rosaline. I felt her pain, like literally. I got all teary eyed and my chest tightened up and I think I was like ‘OMG Rebecca you’re so mean!’ Haha. But the scene was so well written, that I experienced what happened there with her.
Another scene that touched me was the piano scene with Len. It will probably go down in my like top ten scenes in a book between two characters ever. The way Serle describes what’s happening and the emotion flowing through both characters and Rosaline’s reaction to the music, just, I can’t even. I wouldn’t use gifs to explain my emotions right now, but I’m not sure any of them would accurately capture what this books has done to me.
The third scene that really broke me and my raw hatred of Juliet was the kitchen scene between her and Rosaline. All through the first couple of acts of the story I was hardcore hating on Juliet. Like reach into the book and pop her on the head kind of hate. But after this scene…I just couldn’t do it anymore. Serle managed to take the essential villain of the story and feel empathy for her.
God, this entire book was just made of so much win. I want to draw pink fluffy hearts around it and love it forever. I am so glad I bought the hardcopy version instead of the Kindle version because I will definitely be reading this again…and then most likely again. I’m currently writing this while I shove the book at my sister and tell her to read it so she can love it as much as I do.
If you haven’t read When You Were Mine, for the love of god get on it. This has been on my reading least for so long and I’m just getting around to it now, but honestly I wish I would have pushed it up on my list. Amazing, no other words for it, definitely check it out if you get the chance and if it’s sitting on your list, well, move it up it’s worth it!
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Reviewed in the United States on March 20, 2014
★★★★★ 4
Refreshing Take On a Classic!
Format: Kindle
I have always been a sucker for "fractured fairy tales" and classic stories being retold by new voices (I think that's why I love Disney movies so much!). I have also always been a sucker for Shakespeare, in awe of the way he uses the dynamics of relationships to create stories that are as mind-blowing today as they were centuries ago when they were written. So when I heard about Rebecca Serle's When You Were Mine, it was essentially book candy on which I wanted to overdose!
Set in modern day southern California, When You Were Mine is the retelling of William Shakespeare's Romeo & Juliet from the perspective of Rosaline (are you as absolutely giddy over the premise as I was?! It's probably sad that I'm not being sarcastic at all right now!). If you don't remember Rosaline from middle school English class, she's the girl Romeo was madly in love with at the beginning of the play; until he met Juliet, of course. The first thing I thought of when I heard about this book was, "Why hasn't anyone else done this already?? Why didn't I think of this?!" (Honestly, maybe it has been done, but not to my knowledge).
So the idea is great, but what about the execution? I had high hopes when I started reading and overall I feel like the story delivered, but I admit I had to keep reminding myself that this is a contemporary Young Adult novel. Rob Montag and Rose Caplet are high school students who have been next door neighbors most of their lives. They have grown up as best friends but their friendship is beginning to blossom into more, much to Rose's excitement. But when her cousin Juliet moves back to town (after years of being estranged from Rose's family for a political scandal, no less), Rob becomes more interested in Juliet, leaving Rose (friendship and all) in the dust.
The story line and narration was very "high school" and I found myself becoming exhausted at times, like I was truly listening to a teenage girl babble. In one sense, this made me consider Serle as an incredible writer because she was authentically able to capture the voice of teenage Rose and maintain that voice throughout the novel. However, it did make reading taxing at times; almost everything Rose said consisted of her reflecting on something that had happened to her and her friends previously (think, "One time. At band camp...."). This did not slow my reading down necessarily (I inhaled the novel in 1 day), but all of the side stories definitely affected the pace of the novel. I think it also made me feel self-conscious, like, is this what I sounded like at this age? (Don't answer that, Mom!).
Aside from this Young Adult novel sounding like a super young adult (trying to emphasize that I can't really fault the novel for my biggest complaint), I really enjoyed the characters, the plot and especially the parallels between Shakespeare's version. The main characters were likable, especially Rose and her best friends. The only characters I wish the story would have given more dimension to are Rob and Juliet. I thought Rob was well developed until he fell for Juliet; I couldn't understand why such a great guy would go for this snotty girl, which made me feel like maybe I didn't understand Rob at all. (Of course, I'm sure Rose felt the same way and she is the narrator, after all). I was disappointed that there was not more depth to Juliet as well, but I suppose it's only fair that her side was mostly omitted from this story, as Rosaline's was cut out of the original, right?
What makes this novel stand out to me is how many emotions are vicariously experienced while reading: hopeful, happy, disappointed, angry, jealous, frustrated, sad, guilty, lonely, desperate, grieved, peaceful, and right back around to hopeful (there are probably a dozen more I left out). It's an extreme love story (we all know how it ends), but told by the perspective of Rose is refreshing and introduces the point of view of those who lived after Romeo and Juliet died. What is most rewarding toward the end is how Serle paints the picture of Rose's grief on top of a shattered heart. Without giving too much away, I feel like the conclusion was heartwarming and hopeful, despite its tragedy. Serle gives us something familiar that we can mourn differently than the first time we heard this tale.
Bottom Line: If you're a sucker for Romeo & Juliet, this is a must-read. If you're a sucker for YA I highly recommend this, too! If your reading preferences are a little more stuffy, then you might not be impressed (but that's your loss!).
[...]
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Reviewed in the United States on July 13, 2012
★★★★★ 3
Teenage love story
Format: Paperback
Not my cup of tea, takes place in High school so I think it was just a little young for me, couldn't get into the drama. Love her other books though!
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Reviewed in the United States on August 15, 2023
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