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Description
HPE Foundation Care - 5 Year - Warranty 165 Lic SvcThe HPE Foundation Care service is a comprehensive, enterprise grade support program designed to maximize the availability and performance of your IT infrastructure. With a dedicated team of Hewlett Packard Enterprise technical resources, you gain proactive coverage for both hardware and software, ensuring faster issue resolution, reduced downtime, and a smoother path to modern IT operations. This 5 year service blends remote diagnostics, on site
The HPE Foundation Care service is a comprehensive, enterprise-grade support program designed to maximize the availability and performance of your IT infrastructure. With a dedicated team of Hewlett Packard Enterprise technical resources, you gain proactive coverage for both hardware and software, ensuring faster issue resolution, reduced downtime, and a smoother path to modern IT operations. This 5-year service blends remote diagnostics, on-site hardware repair when needed, and software-centric support to cover a broad spectrum of your environment. Whether you’re running critical data center equipment or key business applications, HPE Foundation Care is engineered to keep your systems running, so your team can focus on innovation rather than interruption.
- Comprehensive hardware and software coverage: HPE Foundation Care provides remote diagnosis and support for hardware issues, with on-site hardware repair when required to resolve problems quickly and minimize downtime. This integrated approach helps you resolve complex incidents faster and keeps your IT stack online with minimal disruption.
- Software support and updates for eligible products: For eligible software, the service includes remote technical support plus access to software updates and patches, helping you stay current with the latest features, security fixes, and performance improvements without additional overhead.
- Basic Software Support and Collaborative Call Management for non-HPE software: When you have select non-HPE software in your environment, Foundation Care may include Basic Software Support and Collaborative Call Management, enabling coordinated issue resolution across multiple vendors and reducing finger-pointing during critical incidents.
- Value-added benefits and reliability guarantees: The program is designed to enhance the value of your equipment by providing Next Business Day (NBD) service, included phone support, and a guaranteed 2-hour software support response time, ensuring rapid engagement when you need it most.
- Long-term coverage and peace of mind: With a 5-year service duration, HPE Foundation Care delivers predictable budgeting and sustained reliability for mission-critical infrastructure, helping you plan for growth and transformation with confidence.
Technical Details of HPE Foundation Care - 5 Year - Warranty 165 Lic Svc
- Service scope: Comprehensive hardware and software support for eligible HPE hardware and selected third-party software as described in coverage terms.
- Remote diagnosis and support: Proactive remote diagnostics to identify and triage issues before they impact operations, accelerating mean time to repair.
- On-site hardware repair: When remote resolution cannot fully address the problem, on-site hardware repair is available to restore normal service levels with minimal downtime.
- Software coverage: For eligible software, remote technical support plus access to software updates and patches to maintain security and performance.
- Basic Software Support and Collaborative Call Management: For selected non-HPE software, the service can include basic support and collaborative management to coordinate multi-vendor resolutions.
- Delivery model and duration: 5-year service term with Next Business Day (NBD) service as a listed benefit, designed for predictable long-term reliability.
- Support channels: Phone support is included, enabling direct access to experienced engineers for timely assistance.
- Response times: 2-hour response time for software support to reduce downtime and improve service levels for critical applications.
- Licensing and scope: 165 Lic Svc refers to the licensure and service scope applicable to the covered hardware/software set, with details defined in the contract and product specifications.
How to Install HPE Foundation Care - 5 Year - Warranty 165 Lic Svc
HPE Foundation Care does not require installation in the traditional sense. Activation and enrollment are completed through HPE's service management processes, typically coordinated by your IT team or authorized HPE partner. Here is a practical guide to getting started and ensuring you receive the full value of the coverage:
- Verify eligibility and coverage: Confirm that your hardware and software assets are eligible for Foundation Care and that the 5-year term aligns with your procurement plan. This step ensures the correct scope of hardware, software, and third-party components is included in the service.
- Register assets with HPE: Provide serial numbers, SKUs, and any required licensing information to the HPE service portal or your authorized partner to create a linked service record for all covered items.
- Define service start and escalation paths: Establish the service start dates, preferred contact points, and escalation procedures so that response times can be met from day one of coverage.
- Enable remote monitoring and diagnostics: If applicable, enable remote diagnostics and monitoring tools to allow faster detection of issues and proactive maintenance, aligning with the Foundation Care philosophy of minimizing downtime.
- Coordinate on-site support and software updates: When on-site visits are required, coordinate scheduling with HPE or your partner, and ensure software update windows are planned to minimize impact on production workloads.
- Maintain documentation: Keep a current inventory of covered assets, licenses, and maintenance contracts to simplify future renewals and renewals, ensuring seamless coverage throughout the term.
Frequently Asked Questions
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Q: What does HPE Foundation Care cover?
A: HPE Foundation Care provides comprehensive hardware and software support designed to increase IT availability. It includes remote diagnosis and support for hardware, on-site hardware repair when necessary, plus Basic Software Support and Collaborative Call Management for eligible non-HPE software. Software products covered receive remote technical support and access to updates and patches.
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Q: How long is the coverage period?
A: The service is offered for a 5-year term, providing long-term coverage and predictable budgeting for your IT investments.
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Q: Does it include support for non-HPE software?
A: Yes, for selected non-HPE software, HPE Foundation Care may include Basic Software Support and Collaborative Call Management to help coordinate issue resolution across multiple vendors.
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Q: What is the response time for software issues?
A: The service offers a 2-hour software support response time to address software-related incidents quickly and minimize disruption to critical operations.
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Q: Is on-site support included?
A: On-site hardware repair is included when remote resolution cannot resolve the issue, ensuring rapid restoration of hardware functionality wherever needed.
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Q: What are the benefits of NBD service?
A: Next Business Day (NBD) service helps expedite hardware repair or replacement steps, reducing downtime and keeping your infrastructure aligned with business timelines.
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Q: How do I activate Foundation Care?
A: Activation typically involves registering covered assets in the HPE service portal or through your authorized partner, confirming start dates, and establishing contact and escalation details for seamless support.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
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- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.9 ★★★★★
Based on 30 reviews
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Product Reviews
★★★★★ 5
Best travel MagSafe Charger
Color: Black
I recently purchased the Anker Nano MagSafe Portable Charger, Ultra-Slim 5,000mAh, and it has quickly become one of my favorite everyday tech accessories. The compact design and reliable charging performance make it incredibly convenient for keeping my iPhone powered throughout the day, whether I’m commuting, traveling, or simply away from an outlet for extended periods.
One of the first things I noticed was how slim and lightweight the charger feels. It attaches securely to the back of the phone with MagSafe, making it easy to use while still comfortably fitting in a pocket or small bag. Unlike bulkier power banks, this one maintains a sleek profile that doesn’t add unnecessary weight or thickness.
Charging performance has been very reliable overall. The 5,000mAh capacity provides a helpful boost when my battery starts running low, and the magnetic connection stays firmly in place during use. I also appreciate that the charger delivers consistent power without overheating, even during longer charging sessions.
The build quality is excellent, which is something I’ve come to expect from Anker products. The materials feel durable and premium, and the minimalist design looks clean and modern. It arrived well-packaged and immediately gave the impression of being a high-quality accessory.
Another feature I appreciate is how simple and convenient it is to use. There’s no complicated setup involved—just snap it onto the back of the phone and charging begins automatically. It’s especially useful when traveling or during busy days when carrying cables around can be inconvenient.
After using it regularly, I’ve been very satisfied with its reliability and portability. It keeps my phone charged when I need extra power most, and the ultra-slim design makes it easy to carry everywhere without noticing the extra bulk.
Overall, the Anker Nano MagSafe Portable Charger, Ultra-Slim 5,000mAh is a dependable and thoughtfully designed portable charger. It offers reliable charging performance, excellent portability, and premium build quality. I would definitely recommend it to anyone looking for a compact and convenient MagSafe-compatible power bank for everyday use.
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Reviewed in the United States on May 25, 2026
★★★★★ 5
A really great portable charger
Color: Golden
Works great with my Samsung Galaxy S25 in a magnetic case. I love the small form factor, which means I can keep it on my phone to charge while I'm using the phone when I need to. It also means it's incredibly easy to take any time I leave the house, not just when I travel.
It does get pretty warm, but I find that keeping the phone face down helps that a lot. And of course using the phone while it's charging makes it hotter.
One note if You're like me and you've never used one of these: there's a small button on the side that activates or deactivates the magnet. I thought the magnet had died because it was no longer attaching to my phone. Then I randomly held the button down and it snapped right back on. It's a useful feature now that I know that it's there, so I don't leave the magnet on when it might be near swipeable cards in my bag. Funny they don't mention anything about that in all the product images, but now I know.
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Reviewed in the United States on April 24, 2026
★★★★★ 5
Heat and Charging Complaints Are Unjustified
Color: White
Good product overall. I was going to give it 4 stars because it hangs slightly off the bottom of my iPhone 15 Pro but I realized it says 16/17. Those models might have the MagSafe ring slightly higher on the phone in which case it would fit cleaner.
I was worried about Heat after reading the reviews. All inductive charging systems generate waste heat and all charging generates waste heat. It’s nothing extreme here. If it’s in your pocket without air flow around it, it gets quite warm on the phone for sure. In my hand, using the phone for a while plane flight, there’s enough flow that it’s just a bit warm.
Battery life is as advertised. It’s somewhere around a charge or so, I didn’t check this scientifically. Plenty to keep you topped up through a cross country air trip. It’s very small and much nicer to have on the phone than some other models I’ve borrowed.
Reviews have some complaints that it “doesn’t charge the phone”. That’s a goofy complaint. If the phone is dormant it will add charge percentage. If you’re streaming and emailing, on Bluetooth, and WiFi all at once you’re going to use power about as fast as it can supply without it spiking temperature. I was very happy to just sit at 75% my whole flight while constantly using my phone. It doesn’t matter if it added percentage, you don’t get this to charge your phone, you get this to extend the battery and it does just that.
If you can leave your phone out of your pocket where it can breath/cool a bit you’ll be happy with this. Good product and some seem to be expecting it to cheat physics.
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Reviewed in the United States on June 11, 2026
★★★★★ 5
Quality 100W capable all-in-one USB-C hub from Anker
Style: 7-in-2 4K@30Hz, Style: 7-in-2 4K@30Hz
I recently added a 16" MacBook Pro to the family and with the extra size/weight wanted to slim down on carrying adapters. I also have a 13" MacBook Pro (2018) and wanted something that would work for both of these without any shortfalls.
The Anker delivers and works flawlessly on both of my MacBooks.
Charging - It offers full rate charging on either unit and so far - hasn't gotten all that warm in the process. I expected a bake fest and me returning it, so was surprised there.
Plugs/Ports - I skipped the Hyper-hub craze as I just never liked the fit into my MacBooks. So this is the first dual-port type device I have used on my Mac's, but it fits very well and doesn't feel like anything needs to be forced to work. Likewise on the receiving side, the card slots are friendly and you won't lose your cards, but it still holds them well. The USB-C ports respond well and have worked with all charger cables and dongles that I have. The USB-A's are classic Anker quality.
Thinking about this more...I think I actually like plugging and unplugging things in this. There are some brands (cough: UNI) that I wonder if "this is the time" when it breaks on me or keeps my cable end. So far so good on the Anker.
Peripherals and what works - I have only used portables on it a few times so I do not have much testing with NVME there yet, but SSD is just fine and works as normal.
Only (1) port of this has Displayport active on it (the charge port). So if you are plugging in two screens to one side of the MacBook - that will need to change. At the same time, if you can convert one of those to HDMI you can connect the HDMI and then Displayport (via USB-C) over the charge port.
In addition to fitting the ports well I should also mention - on the 13" MacBook Pro and Air this should lie mostly flush with the work surface you are on and the laptop edge. On the 16" MacBook Pro it does have a little gap under it due to the height of that unit. But it still does not protrude past the top edge and won't bug you if you brush your hand over it.
TL;DR:
At the time of this review I am about a week in. and have removed all the "docks" from my office and home so I can give this a decent test.
At 60$ it is more expensive than other options, but performs very well for my needs.
Cons: price I guess. I wouldn't mind a GigE Ethernet port on it at the same price point of 60$, or wait for it on sale if you don't care about the port. Big ANKER on the top of It sort of annoying, if I am picking nits.
Pros: Quality interface, known brand, works well on multiple years of MacBook with no weirdness or driver problems. Compatible with latest models and software. Color matches the Apple Space Gray acceptably.
I hope you found this review helpful, if not - leave a comment and let me know how we can change that!
Thanks for reading my review,
Chris
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Reviewed in the United States on February 1, 2020
★★★★★ 5
The best USB-C Hub on Amazon!
Style: 7-in-2 4K@30Hz, Style: 7-in-2 4K@30Hz
This is the best and most feature complete USB-C hub I have used. I have tested every feature of the hub and have the results below. These tests were performed on my 2019 Macbook Pro 15"
Power - As seen in one of my attached pictures this hub provides a consistent 85W to my Macbook pro. This is based on the 85W power brick I have the hub plugged into. This supports up to 100W so it should be future proof for future higher powered adapters up to 100W.
Thunderbolt 3 Port - My coworker let me try his 5k@60hz monitor and it looked absolutely gorgeous and worked like a charm (I am going to have to buy one now!!). I also tested my 2x 4k@60hz monitors and they both were working when plugged into a hub. I used the StarTech Thunderbolt 3 to HDMI adapter (Model #TB32HD24K60) and it worked without any additional configuration.
HDMI Port - I was able to get my 4k monitor working in 30hz mode. I was not able to get it working in 60hz mode but that is as expected. This matches the description perfectly.
USB 3.0 Ports - I tested both ports with an external SSD and multiple different thumb drives. Every device worked as expected. I was able to max out the transfer rates of my external SSD using this port (~500MB/s). I was able to charge my phone and transfer data over both ports.
SD/Micro SD - Both ports work as expected. I tested using an ADATA Premier One Micro Class10 SD card which has an advertised transfer rate of 275MB/s. It is one of the fastest Micro SD cards available so is the perfect test device. The maximum I was able to get in either port was ~230MB/s but that is within my acceptable values. I used a cheaper SanDisk Class 10 micro SD while plugging my ADATA into the SD card port with an adapter and was able to use both ports at the same time with the advertised data rates, amazing!
Build Quality - This hub is a tank. It feels very solid and I would be shocked if you could break it in normal use. I tested dropping this 5ft off my desk onto hardwood floor and it did not have a scratch on it.
Overall thoughts - This hub is a great value and has every feature I would expect in a modern USB-C hub. I am very happy with the purchase and will update my review with any further thoughts. I hope this review helped you make a purchasing decision!
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Reviewed in the United States on January 31, 2020