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Description
Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr H32152Unlock enterprise grade reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS an extended AHR offering designed to keep your network stable, secure, and optimized. This 1 year service provides continuous proactive remote monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement. With the Managed Services Gateway for real
Unlock enterprise-grade reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS — an extended AHR offering designed to keep your network stable, secure, and optimized. This 1-year service provides continuous proactive remote monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement. With the Managed Services Gateway for real-time visibility into health, performance, and security, you gain actionable insights, saved configurations, an inventory database, and standardized reports. A dedicated managed services account manager is assigned to you, with scheduled review sessions to ensure alignment with your business goals. ResponsePLUS is engineered to identify potentially critical network situations and take decisive action before they become business disruptions, delivering reliable support and peace of mind for your IT team and stakeholders.
- Continuous proactive remote network monitoring paired with proactive incident and problem management ensures rapid detection, diagnosis, and resolution of issues before they affect your operations. This reduces mean time to repair (MTTR) and minimizes downtime, so your users experience fewer interruptions and higher productivity. The proactive posture helps you stay ahead of threats and performance bottlenecks, delivering measurable improvements in network reliability.
- Proactive change and configuration management helps you deploy safe, tested updates and policy changes. By planning and validating changes in advance, the service minimizes risk to mission-critical services and ensures configuration consistency across the network. You receive controlled rollouts, traceable change records, and rollback capabilities to maximize confidence during updates.
- Operational software updates and upgrades are performed to keep your environment current with the latest features, security patches, and performance improvements. This ensures compatibility with the latest hardware and software ecosystems while reducing exposure to vulnerabilities. Expect a streamlined upgrade process conducted by engineers who prioritize compatibility and minimal service disruption.
- Advanced parts replacement with a 4-hour service response delivers rapid access to replacement components, helping you recover quickly from hardware failures. The accelerated response minimizes downtime and maintains service levels, backed by a full-year commitment to reliability and predictable budgeting for your IT spend.
- Access to the Extreme Networks Managed Services Gateway provides real-time visibility into network health, performance, and security issues. You’ll also have saved configurations, an inventory database, and standardized network reports at your fingertips. A designated managed services account manager guides you through onboarding, reviews, and ongoing optimization, ensuring you stay aligned with business outcomes and compliance requirements.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr H32152
The ResponsePLUS offering is an extended 1-year managed service designed to identify and mitigate potential network disruptions through proactive monitoring, rapid incident handling, and proactive maintenance. Key features include:
- Service duration: 1 year of comprehensive management, monitoring, and support for covered products as defined in the scope of the agreement.
- Response objective: 4-hour advance parts replacement to maximize reliability and minimize downtime during hardware failures.
- Monitoring and management: 24/7 remote monitoring with incident and problem management, proactive change/configuration management, and automated health checks.
- Software updates: Regular operational software updates and upgrades to keep systems current with security patches and new capabilities.
- Dedicated support access: Email-based support channels to handle incidents, questions, and guidance efficiently.
- Managed Services Gateway: Real-time access to network health, performance, security issues, saved configurations, an inventory database, and standardized reports.
- Account management: A designated managed services account manager with scheduled review sessions to discuss performance, trends, and optimization opportunities.
- Coverage scope: Covered Products as defined by the service contract, with a focus on maintaining business continuity and predictable outcomes.
- Depot and logistics: Fast, reliable, and cost-effective parts replacement through an established depot network to support rapid service delivery.
How to Install Extreme Networks ExtremeWorks Managed Services ResponsePLUS
Because ResponsePLUS is a managed service, there is no traditional on-site installation required. Activation and onboarding are conducted by Extreme Networks in collaboration with your MSP and account manager. To get started, follow these steps:
- Contact your Extreme Networks account manager to confirm coverage, onboarding timelines, and service start date.
- Provide a current inventory and network topology to enable accurate asset tracking and configuration baselines.
- Activate and provision the Managed Services Gateway to enable real-time visibility into health, performance, and security issues.
- Participate in onboarding sessions to review reporting standards, alert thresholds, and review cadence with your designated MSP account manager.
- Begin continuous monitoring and proactive maintenance, with ongoing updates, change control, and access to standardized reports through the gateway.
Frequently asked questions
- What exactly is ExtremeWorks ResponsePLUS? It is an extended, goal-oriented managed service (AHR) designed to monitor, manage, and proactively maintain your network for a full year. It includes proactive monitoring, incident and problem management, proactive configuration and change management, software updates, and advanced parts replacement, all delivered through a dedicated account manager and the Managed Services Gateway.
- What does 4-hour advance parts replacement mean? In the event of hardware failure, parts are replaced within four hours of escalation to minimize downtime and keep critical services available. This rapid response is a core component of the service to maximize reliability and business continuity.
- What is included in the Managed Services Gateway? The gateway provides real-time visibility into network health, performance, and security issues, along with saved configurations, an inventory database, and standardized reports to help you monitor and manage the environment effectively.
- Who will manage my account? A designated managed services account manager is assigned to your organization, and scheduled review sessions are held to ensure alignment with your goals and to discuss optimization opportunities.
- Is there any on-site work required? No dedicated on-site installation is required for this managed service. Activation, onboarding, and ongoing management are handled remotely by Extreme Networks and your MSP, with hardware replacements coordinated through the depot network as needed.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 16 reviews
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Product Reviews
★★★★★ 5
Excellent product for the price.
Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan
I have had many, many printers over the many years at the business and for home. I honestly think this is the best value for what I need. The eco tank is fabulous. This is the first printer I have purchased with the ecotank. So much better than the cartridges. The quality is good and it was easy to setup and put on the network. I did wait a few months before writing this review to truly test it out and write a fair review. I am pleased. I have had Epson products in the past and do appreciate their quality and affordability.
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Reviewed in the United States on June 4, 2026
★★★★★ 1
JUNK, Cheaply built, Feed Scanner fails and falls apart in less than 5 months and only 4 uses.
Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan, Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan
Absolute piece of Junk!
Built cheaply.
Feed Scanner has never worked properly from my first scan (only did 4) and now falls apart completely, in the roller section. It falls out after it jammed for the 7th time today, this time with a SINGLE piece of paper.
If you have a piece of paper that has a fold in it, forget about it. That will never feed through.
I had 6 sheets I had to get out today, I had to do manually via the flat bed, both sides.
It took 23 minutes to get done. Should not have taken 2.
The last time I used it same issues but less sheets.
The paper is SO TIGHT in the feed section it is hitting BOTH walls.
You could not slip a piece of paper in there if you wanted too, most likely one of the reasons it does not feed correctly.
While on the phone with support (I am right now, 4th call today and 3 emails of pictures they wanted later, the hoops they put you through is ridiculous!)
Of course overseas support and has little to no knowledge of being Tech support, I asked for supervisors only to have my first call disconnect at 1 hour and 20 seconds.
Then the next call was 24 minutes, then another 32 minutes and now this one still ongoing (56 minutes and still going).
Now after 3 hours and 5 minutes, they are "holding" my credit card for 179.99 + tax to get a REFURB unit!
So much for a 5 year Warranty.
Oh they acted like it was out of date on Warranty, it has NOT been in EXISTENCE for 5 years , it came out in 2022.
Did I fail to mention you WILL be dealing with Overseas people who have you repeat the same thing over and over and over and over again. They wonder why I was getting upset...hmmmm .
As they pass you along the ranks you have to repeat EVERYTHING all over again.
As I was on the phone and they were asking me to open WRONG doors to find the serial #, I lifted once again the Jam area and guess what, the parts fell out.
Just PLOP!
Other issues while I am at it, the Picture quality is "OK" nothing special.
I bought it to save ink as HP gouges you to death and destroys your print head if you use a knockoff.
The Ink has been "OK", but I haven't really had it long enough to tell as most everything has been Black and White, so all are still full except the Black (3.4's).
Its a rear feed, I miss the HP draw on that, the print speed again is not fast, just OK. Though never really in a rush with it.
I cant say it enough, this is cheaply built, and my experience with Tech Support was a HORRIFIC.
I never like dealing with Over seas support as it is, but what they wanted pictures of as proof was mind blowing (pictures of the tubes that go to the ink wells? What does that have to do with the issue at hand.)
The panel function is anything but user friendly.
Firmware Updates, if not done, will prevent usage until done.
You have to download and install ALMOST 30 different files, from drivers to firmware updates the list is endless. Never have I had to do that many of ALL printers I have had combined.
Simple ZIP file and let it run on an executable file (EXE)like everyone else. That will take you over 2 hours to get all loaded.
The ink wasn't bad seeing it needs to be primed first to work, I am not sure what will happen when the REFURB comes, will I get ink or just have to re-prime from the cartridges.
The software for scanning is easy to use, though unnecessary, should just scan and auto save, or am I just spoiled by HP?
But to send me a "REFURB" as a replacement on a 5 month old unit with a 5 year warranty is really being low.
They did EVERYTHING they could to get me to NOT follow through in this return, you have ONLY 30 days on Amazon.
You have been warned, I would look elsewhere, the tank issue is a great Idea, but if it doesn't work, what good does it do.
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Reviewed in the United States on December 8, 2025
★★★★★ 5
First Impressions - Complete Review
Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan, Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan
Printer Review from an Artist.
Printer cost with a 3-year extended warranty - $199.00. Came with four full bottles of Ink. Each bottle was huge, and enough to completely fill up the tanks. In my old Epson printer that used Epson 127 Ink Cartridges a cartridge held 8ml of ink. The cost per cartridge for the XL Black was $31.00 on Amazon. In comparison, a bottle of ink for the tank printer costs $15.00 and holds 65ml. The Epson 127 Ink Cartridge is rated at 175 pages for the XL cartridge and the Tank Printer is rated at 4500 pages per bottle of ink. So, the difference in cost is striking.
Unboxing the printer was simple enough. The printer weighs about half the weight of my old Epson printer. The new printer does not have printer drawers but, back feed only. This actually worked out well for me since I was constantly taking the paper in out and out of the drawers when changing paper size. Also, with this direct paper feed, I figure it will handle my heavier weight card stock paper that I use for my art and greeting cards. To my great surprise, the printer offers two-sided printing. This is really handy when printing my Zines. The printer setup was extremely easy as they recommend a phone app, that walks you through each step with pictures. And it communicated perfectly with the phone for the setup. It takes about 15 minutes to completely set up the printer. I have learned to not rush setup. Take your time, and follow the instructions step by step, Which include filling the tanks.
Features,
* The printer dues Dual-Sided Print - Great for zines.
* It has fax capability, but we do not have a landline, so that will not be used.
* It does copying, with a document feeder or you can lift the feeder and place the document on the glass.
* I mostly use my Epson Precision San copier but it is nice if you wish to make a quick copy of a document.
* Some reviews complained about the very small LED display but I find that by using the app or computer I can control all that I need to do.
Print Alignment. I did this test but the printer heads did not require any alignment.
During the setup process, the program installs the printer driver on my computer. However I found it to be the very basic driver, and I went to the Epson Website and downloaded and installed the latest driver which is very robust and has all the settings that I needed.
The printer's footprint is smaller than my old printer. And my old printer had two paper drawers, though I never used the second drawer.
Negatives.
The output tray is flimsy and seems like it would easily break if bumped when I walked past the printer, so I have to be careful about this.
So far I do not see a way of checking the ink levels from the computer. And they said in the instructions to be sure to check your ink levels. You can see on the front of the printer, where you can see the ink levels. When you purchase more ink, you can attach the bottle and it will not overfill the tanks, and you can then use more ink from the bottle later. So I will purchase a complete set of ink and keep it and as it runs low with about 1/4 left in the tank, I will just fill it up.
So far I am very happy with the investment and now printing and ink cost is not a major factor. And I figure I will do a lot of printing with this printer when the holiday season rolls around for my greeting cards.
As for print quality, I will need to report on this later, though there were no negative reviews of print quality. A test print on regular paper and the colors seemed to be spot on.
One note, I still will continue to use my Canon Pro-300 Wide Printer for my Fine Art Prints, but the new Tank Printer will be my studio workhorse.
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Reviewed in the United States on August 11, 2024
★★★★★ 4
Frustrating to set up and unreliable
Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan
I bought the Epson EcoTank ET-4800 hoping for an easy, low-cost printing solution, but it has been nothing but trouble. The wireless setup is overly complicated, and the printer often loses connection to the network, forcing me to restart it or reinstall the software. Printing is slow, even for simple documents, and the paper feeder sometimes pulls multiple sheets at once. While the EcoTank system is supposed to save money on ink, the print quality is inconsistent — colors can be dull, and black text occasionally appears streaky. Scanning and copying are also sluggish. For the price, I expected something much more reliable.
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Reviewed in the United States on August 9, 2025
★★★★★ 5
ET-4800 EZ PZ set up and start up. Prints and scans just fine
Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan, Style: ET-4800, Color: White, Set: FAX/ADF/Print/Copy/Scan
An excellent home printer. And why did I purchase such?
I had an Epson WF-520 for nearly ten years. But neglect and lack of use caused the printer head to get gunked up. I cleaned the print heads using a solution of 95% Etoh and glass cleaner (about fifty/fifty), a syringe with a plastic tube attached and LOTS of paper towel strips. It was moderately successful but I was never able to get it back to like new printing.
I looked over several new printers and wanted to stay with Epson because of ease of use (copy, scanning, printing). Seems as tank printers are the way to go these days. So I ordered the ET-4800. Got here in only a couple of days. Setup was pretty easy, just follow the instructions either via the documentation included or online version. I have pinted and scanned a color test page. I used the built in SmartScan feature without having to think about it much. I am quite satisfied with the results.
By the way, there is no automatic two side printing. You actually have to get off your b---, take out the first printing, turn it over and refeed the stack. I was used to doing that with the old WF-520 and never had a problem.
I will now set up a once a week, automatic scheduled printing task. I will just have to make sure there is paper on hand. Lack of use is the killer of these inkjet machines regardless of manufacturer.
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Reviewed in the United States on February 16, 2026
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