Quantum StorageCare Bronze Support Plan - Zone 1 - 1 Year - Service n Node, 28.8tb

Introducing Quantum StorageCare Bronze, a cost-effective essential support plan designed for Zone 1 storage deployments and a capacity of 28.8TB. This 1-year service focuses on delivering the core care your storage infrastructure requires to stay reliable, productive, and predictable. With business-hours technical support, next-business-day parts replacement, and professional installation of non-customer replaceable components, the Bronze plan provides peace of mind and a straightforward path to dependable performance. Its emphasis on practical, well-defined service levels helps IT teams manage risk, control costs, and maintain uptime across mission-critical workloads. Whether you’re safeguarding enterprise data, ensuring consistent application performance, or supporting analytics pipelines, StorageCare Bronze delivers essential coverage without the complexity of higher-tier agreements. By combining expert guidance, rapid parts logistics, and hands-on component installation, this plan helps you minimize downtime and maximize the value of your storage investment.

• Cost-effective essential storage support (1 year) A budget-friendly Bronze plan that covers the fundamentals to keep your 28.8TB Zone 1 storage healthy, with a fixed 12-month coverage period designed for predictable budgeting and dependable results.
• Business-hours technical expertise Access skilled storage engineers during standard business hours for diagnostic guidance, proactive troubleshooting, and best-practice recommendations tailored to your environment and workloads.
• Phone support included Direct access to seasoned engineers by phone to resolve issues quickly, shorten mean time to repair, and protect application performance during critical periods.
• Next-business-day parts replacement When hardware components fail or degrade, receive replacement parts by the next business day to minimize downtime and keep your storage services available when you need them most.
• Installation of non-customer replaceable components Qualified technicians perform installation of components that cannot be swapped by customers, ensuring proper integration, reliability, and adherence to warranty and compatibility requirements.

Technical Details of Quantum StorageCare Bronze — Zone 1

• Storage capacity supported: 28.8 TB
• Service zone: Zone 1
• Service duration: 1 year
• Included support features: Business-hours technical support, phone support, next-business-day parts replacement, and installation of non-customer replaceable components
• Response and delivery: Parts delivered and replacements executed on the next business day to minimize downtime

How to install Quantum StorageCare Bronze Plan

• Activate the plan - Purchase the StorageCare Bronze plan and activate it in your Quantum account using the order details provided at checkout.
• Define coverage parameters - Confirm Zone 1 eligibility, storage environment specifics, and the scope of coverage to align with your 28.8TB configuration.
• Schedule onboarding - Coordinate with Quantum Support to complete onboarding, verify contact information, and establish preferred communication channels during business hours.
• Plan for part replacements - In the event of hardware issues, know the next-business-day SLA and the process for parts replacement, including required approvals and logistics coordination.
• Engage support when needed - From activation through operation, use the included phone support during business hours for guidance, diagnostics, and escalation as necessary to keep workloads running smoothly.

Frequently asked questions

• What is Quantum StorageCare Bronze? It is a cost-efficient, essential-support plan tailored for Zone 1 storage deployments. It provides business-hours technical support, phone assistance, next-business-day parts replacement, and installation of non-customer replaceable components for a 28.8TB configuration over a 1-year period.
• What does the 1-year duration cover? The plan is valid for 12 months from activation, offering a predictable, renewal-friendly window to plan budgeting and ensure ongoing access to essential storage support services.
• What if I need faster parts delivery? The Bronze plan guarantees next-business-day parts replacement as part of its core commitments, helping you minimize downtime and sustain performance during maintenance windows.
• Who performs the component installation? Qualified technicians handle installation of non-customer replaceable components, ensuring correct integration, compliance with warranty terms, and optimal reliability.
• How do I contact support? You have access to phone support during business hours, providing direct access to storage specialists for issue diagnosis, recommendations, and rapid problem resolution.